CA Cloud Service Management Competitors and Alternatives

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Real User
Senior Computer Specialist at a healthcare company with 10,001+ employees
May 10 2017

What is most valuable?

* Functions related to the ITIL process sets for change management * Request fulfillment * Incident management * Knowledge management database These elements are the most valuable to the organization because they are the areas that have at... more»

How has it helped my organization?

Utilization of change management features allowed us to effectively implement both group- and department-level change advisory boards and coordinate the interaction between the disparate management levels.

What needs improvement?

All areas of every product have room for improvement. That being said, this product would benefit by allowing individual users more customization, notably around notifications. On a per-user basis, the individual user should have the ability... more»

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