I wasn’t involved, but I installed some GUIs that were straightforward to set up. Also, the settings – workflows and templates - were very straightforward as well.

It was easy for me since I was very familiar with ticketing systems.

The complexity depends on how you set up. A tiered approach focusing on the modules of management within the program would be best. You can't just roll out all the modules all in one swoop.

Initial setup was pretty straightforward. To me, I guess there were some other folks that might have other opinions, but, for me, I thought it was logical and easy to follow.

We've been using Cloud Service Management since 2009, so initial setup was much more complex back then.

We've gone through many iterations and we're now on the latest one. It's gotten progressively easier. With previous versions, if I was going to do an upgrade, I was like, "Oh, it's going to crash." I would have to do a system backup, because I knew I was going to have problems. Now, I don't have to worry about it. I know I can do an upgrade that night and the next morning my system will be up.

It was easy as all the tools they provide. Not having to deal with building anything in the database and just being able to put in custom attributes and communication templates. It was all really easy.

If you are going with an out-of-the-box implementation, there isn’t too much difficulty with the setup. The configuration is always a challenge, however. You need to do a lot of customization based on customer requirements. Implementation can get quite complex depending on if you have to set up a lot of different databases, etc.

I wasn't involved in the setup.

Straightforward for Windows server, had a lot of issues with non-windows servers.

The basic functions are usable out-of-box, so there's no need to configure a lot.

The initial setup was easy.

It was very complex and very difficult. It wasn't straightforward at all.

It is pretty straightforward as it has number of different ways to communicate with the end client that makes me feel very comfortable with is flexible product to work on.

We are the web portal, so there is no initial setup for software client.