CA Cloud Service Management Reviews

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Umair Akhlaque
Real User
Enterprise Solutions & Services Head at Duroob Technologies
Sep 29 2019

What is most valuable?

The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

What needs improvement?

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating… more»

What other advice do I have?

I’m a partner with CA Technology. We have clients that are working on various versions, including 11, 12, 14, and 17. We use the on-premises deployment model. I’d rate the solution six out of ten.
T Macul
Real User
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
Nov 15 2017

What do you think of CA Cloud Service Management?

What is most valuable?

Event-based.

How has it helped my organization?

Automatic tasks.

What needs improvement?

Flexibility to customize.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

Not applicable. On-premise or cloud, I do not need it.

How is customer service and technical support?

Great. CA Technologies support is excellent.

Which solutions did we use previously?

Yes, many.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

We did the implementation ourselves (in-house). 

What was our ROI?

I do not know.

What's

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User Assessments By Topic About CA Cloud Service Management

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CA Cloud Service Management Questions

What is CA Cloud Service Management?

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Also known as
Nimsoft Service Desk
CA Cloud Service Management customers
Oakwood Systems Group
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