CA Cloud Service Management Reviews

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Lynn Hollinger
Real User
Tools/Situation Administrator at A.H. Belo
Dec 24 2016

What is most valuable?

We like the fact that all the tools interconnect. We can do everything from Service Catalog, such as create change... more»

How has it helped my organization?

Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually... more»

What needs improvement?

There are a few things I would like to see.Service Desk has a quick profile feature, where you can pull up everybody's... more»

What's my experience with pricing, setup cost, and licensing?

Remedy was really cost crazy. We thought about moving to ServiceNow, but it cost twice as much. The cost of Cloud... more»

Which solutions did we use previously?

We were actually using a web-based solution. The impetus to go with CA was because we took our help desk and all of our... more»

What other advice do I have?

Make sure you take the training classes that they offer. When you have somebody come out to your site, make sure you... more»
T Macul
Real User
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
Nov 15 2017

What do you think of CA Cloud Service Management?

What is most valuable?: Event-based. • How has it helped my organization?: Automatic tasks. • What needs improvement?: Flexibility to customize. • For how long have I used the solution?: Four years. • What was my experience with deployment of the solution?: No issues. • What do I think about the stability of the solution?: No issues. • What do I think about the scalability of the solution?: Not applicable. On-premise or cloud, I do not need it. • How is customer service and technical support?: Great. CA Technologies support is excellent. • Which solutions did we use previously?: Yes, many. • How was the initial setup?: The initial setup was easy. • What about the implementation team?: We did the implementation ourselves (in-house).  ...

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What is CA Cloud Service Management?

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Also known as
Nimsoft Service Desk
CA Cloud Service Management customers
Oakwood Systems Group
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