CA Continuous Delivery Automation Customer Service and Technical Support

Architec5976
Architect at a energy/utilities company with 1,001-5,000 employees
We actually have a professional service engineer onsite from Automic, and he's part of our team. He helps us implement best practices; trains our guys as we roll in new resources. It helps set the stage for us. Very helpful. View full review »
Andrej
DevOps Evangelist at a financial services firm with 1,001-5,000 employees
Bugs are very quickly fixed by the vendor. Until now, it has only been a positive experience from our point of view. Also, a platform upgrade was solved with an onsite vendor consultant. Activity was difficult, but it was done without any problems. As a general statement, we can say that we are satisfied with CA Automic support in all areas that we are cooperating. View full review »
DevOpsMa9ef8
DevOps Manager at a financial services firm with 5,001-10,000 employees
We actually used Professional Services, they helped us on-board, and we're actually still working with them for that too. But technical support: calling them or opening a ticket incident, very quick. We don't spend a lot of time having to be escalated from one person to another. Usually the first person that we get, right away the answer is pretty quick. View full review »
EngAut935
Engineer at a financial services firm with 1,001-5,000 employees
I use it all the time. The level of response is very specific to the individual that answers the call. Some are knowledgeable. But there are times that we are left on our own. The response time itself, overall is okay. View full review »
Markus Jurchen
Administrator at a tech services company with 10,001+ employees
For Automic, we use the typical support, not any specific technical support. We make a ticket, state what we want, label it: Automic, and they answer. If you have a technical problem and need development of the tool, the support team is terrible, because they cannot help with the technical details. They ask the development and the answer doesn't help. They say "We can see the problem, but the customer will have to do a workaround." That is a typical answer. View full review »
DevOpsEnfef8
Dev Ops Engineer Consultant at a tech services company with 201-500 employees
Right now, we have formal direct contact with the Automic people from the Netherlands. We also have a contract with their consultants, who are supporting us. The support is very good. View full review »
Managing54d2
Managing Partner at a tech services company with 11-50 employees
In terms of technical support, there was one minor incompatibility and license issue when we upgraded to the new version, 12.1, that we worked with them to resolve. View full review »
Max Ehammer
Enterprise Architect at Spar BusIness Services
Technical support is very good for us. We are working very tightly with our support from CA. We have implemented this solution together with the support, and we are very satisfied with it. View full review »
Sebastian Schramm
IT Technician at a tech services company with 10,001+ employees
We are the developers and support team for this product. View full review »

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