CA Digital Operational Intelligence [EOL] Room for Improvement

it_user1273302 - PeerSpot reviewer
Global Head of Monitoring at AXA Investment Managers

When you choose a solution, you compare the bad points and the good points with the requirements that are needed. DOI does have some bad points. The real bad part is that it's impossible to be integrated on-premise. Broadcom chose to build only on the Cloud. In the beginning, I first started to check on-premise solutions to integrate in the future with Cloud models.

So when we chose DOI, we knew the bad point was its obligation to use the Cloud or the SaaS model. But it's not a bad point now because Cloud and SaaS computing is the future of IT. But it's too early to really know about the security and what the other companies are seeing and changing.

Monitoring information is critical for a company - information about the IPs, names that we keep, and some technical information. Also critical is the security of the monitoring itself. Broadcom manages the security of the data well. 

If you have securable monitoring and your team is already using Century or other products, DOI is not a good choice because DOI is not open-source. DOI is a static solution so you will not have access to the code.

It is difficult with Sharepoint, too. If you are not in the habit of managing your static Broadcom relationship, it's not easy. The support is in India and it's already closed by the midday shift. The Broadcom support is very bad.

I had a previous integration of Broadcom and their static software. But I was able to manage the support. But for new customers, it's quite difficult to create this relationship. Please keep in mind, Broadcom is a very huge company and when you're small or medium, about 1,000 or so employees, if you don't have the team, monitoring will be difficult.

If you start a new company or are a startup, don't use Broadcom software. You don't have the weight to negotiate with Broadcom.

It's not a bad point with DOI, just a bad point with the Broadcom relationship. But if you only choose DOI, keep in mind that the product is not only its technical capabilities, but also it's support relationship with the enterprise. 

We already plan to integrate automatic recognition in future releases. Now we don't use a major part of the automatic recognition. The plan is to create or automatically correct some command execution or re-run of the image and to integrate the VPN. The next step is to use the automatic recognition and to bypass the human intervention and to have automatic intervention of the critical system.

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IT Operations Analytics
March 2024
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