We implemented the solution internally. We had staff with a high experience level.

We had help from CA Services. They were a great help. We have not needed their services since. 

We used a contract installer recommended to us by another company, not from CA. This company had a set way that they did the installs and we were not proficient enough with the product to object to some of the things that were done. I strongly suggest that new users take the time to understand the product BEFORE the install.

We implement the product with the help of third-party vendors and our in-house staff.

We implemented the solution in-house, and I have personally implemented approximately 15 of these solutions.

We implemented in-house. We just put it in ourselves. We probably would not have done that in hindsight. There is always a better solution if it is designed correctly. We just went strictly from the book. 

Implementation requires a good level of knowledge and expertise.

I provide training for it, and people tell me I'm far ahead of anyone else. I see it so much that for me implementation is simple, but for others for whom it's new, it may be difficult.