We used a vendor team who were 8/10.

I implement it.

In my company, I did the deployment of Symantec Identity Governance and Administration myself. My company also supports customers in terms of deploying the solution, but via vendors.

We are the ones who do the implementations, so we are the ones that others contact to perform this service.  

I used to work for the vendor and this is how I acquainted myself with the deployment process. 

While the deployment does not entail specific maintenance, it does a certain amount of data maintenance, as is required of any product. One must monitor his processes and ensure that everything is running smoothly. While this will, obviously, depend on the number of integrations one has, it is no different in this respect than that of a regular application, the only difference being the tendency to be more critical to the general infrastructure. 

We have four or five people responsible for the maintenance. 

Initially implemented through the vendor team, following upgrades with an in-house team.

The level of expertise delivered by the consultancy firm was high, however it has decreased significantly in the past two years.

I have implemented it both with a vendor team and an in-house one as well. Implementation is straightforward, you just need to read the manuals provided by CA which says it all from installation and configuration to tuning.

We did it by ourselves, and had to do a lot of thinking by ourselves to get to the step of implementation. It took a bit of time because at that point there was not a lot of knowledge on how to implement such a new solution, so it took time. After we passed this step it moved on. But today when you launch these projects, everyone has a lot of experience from over the years and knows the steps. In 2004 it was really a startup. Now we are specialists.

We used CA Spain.

Our team of technical consultants implemented to customer site

CA provided assistance with augmentation of the existing solution, they provided quite a good level of support during the project.

This product is the same as other CA IDM product, which can help improve organizations, similar to the messaging on the product brochure.

In real life, it is up to the skill of the implementation team as to how they can configure the product to serve the business processes of the organization. The reason why some IDM projects have failed comes from implementation. The team must be good at the functional, technical, and designing of business processes. The product could be mediocre, but the implementation team must be top gun. Choose an implementation team wisely, especially when your requirements and processes are complex. A good product under a poor team cannot bring about the result seen on the product brochure.

It was implemented in-house.

Self implemented.

It was done in-house.

We used a vendor team who had a high level of experience.

We used a vendor team who I would rate as 10/10.

Combination, and experience for professional services was less than adequate.

We did an in-house implementation.

I am working within a vendor team.

I’m part of a consulting team that does the implementation.

We used a vendor whose level of expertise was 8/10.