We only need two people to administrate, maintain and support the solution.

I have not personally seen an ROI.

The ROI on CA IDM is a result of the following 3 areas:

1. Employee productivity
   Faster onboarding process and provisioning. The ability for end user to perform self-service password resets and utilize an access requests system.
2. IT cost savings
   The ability to focus less on traditional cost areas around password resets, user on-boarding, and essentially the whole user life cycle allows IT to spend on other technical areas wisely. Cost savings to IT is not only how to save but also how to re-purpose the funds to other needed areas.
3. Cost avoidance.
   Potentially recovering from security breaches or violations and the cost to recover from them. Centralized management introduces efficiency that leads to shared resources not redundant work throughout an organization.

Yes, we have had a return on investment. All of the time saved on administration and user lifecycles. Now it’s all automatic. When a new employee is coming to the organization a new user is created, when I put it in the HR system a new user will be automatically created. Also when a user is let go, or has retired everything happens automatically. It helps because we have a lot of temporary employees that we bring in. It’s hard to imagine having to do this all manually.

It's very high.

Secure Automated Mechanism to have centralize directory to manage Users.

It's more than satisfactory.

Engineering and operational.