CA IT Asset Manager Competitors and Alternatives

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Real User
Global Command Center Analyst at AstraZeneca
Mar 22 2017

What do you think of ServiceNow?

Valuable Features Reporting Incident Configuration Visual Task Boards Scheduling Evanios Operations Easy integration Customized Dashboard as per user requirement • Improvements to My Organization Scheduling reports has decreased manual effort. Integration is possible with almost all monitoring tools and auto-ticketing functions properly. • Room for Improvement A duplicate ticket option should be enabled - this feature can help to take the same information from a close incident thus decreasing manual time. • Use of Solution 4 years • Stability Issues No issues. • Customer Service and Technical Support Customer Service: Excellent (9/10) Technical Support: Excellent (9/10) • Previous Solutions In my previous organisation we used LanDesk...

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