CA IT Asset Manager Reviews

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Real User
VP Purcimilor Operations
Jan 01 2018

What is most valuable?

It's the ability to take software that's installed in our entire environment, and normalize the data, and then compare the information to what's in our catalog or software titles that we have built… more»

How has it helped my organization?

It's the ability to make sure that the software that you have installed in your environment is software that you're licensed to have installed. Also, the software you have, you can monitor for end of… more»

What needs improvement?

Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the… more»

If you previously used a different solution, which one did you use and why did you switch?

We tried to manage the software with a manual process. It's just too time consuming, and it's very difficult because software is complex. This is especially true if you bundle software, or because of… more»

What other advice do I have?

What's most important when selecting a vendor is making sure that you find someone who will be a partner, and not just a vendor. You want to know that they are there after the sale, and that they want… more»

Which other solutions did I evaluate?

We looked at the HPE tool, and the CA tool whenever we were selecting a product. We actually chose CA based on previous experience with using their software, and the team that supported that other… more»
Real User
SVP Of IT Services at State Employees Credit Union
Dec 06 2017

What is most valuable?

Being able to determine the licensing position for existing vendors and future vendors. Also, visibility into our environment, being able to match up our entitlements with deployment data, and then… more»

How has it helped my organization?

It introduces automation, which alleviates a lot of our manual processes, and provides a central repository for our data.

What needs improvement?

We're new enough to it that we haven't really gotten to the stage where we're using it day to day. We're still putting data into it. We're not really managing our licensing, day to day, in the tool… more»

If you previously used a different solution, which one did you use and why did you switch?

We had a major vendor come to us one day, and they brought an auditing firm with them because they were suspicious that we were out of compliance with our licensing. So, after legal mitigation, etc… more»

What other advice do I have?

It's hard to really give a fair rating. I don't want to say it's a 10, because I don't think we've really had the usage. But, from an implementation standpoint, and what we've seen so far of what it… more»

Which other solutions did I evaluate?

We brought in a couple different vendors to do demos. We went to both vendors and provided a list of our requirements as an organization, what some of our struggles were. We gave questions to CA and… more»
Find out what your peers are saying about CA (A Broadcom Company), Micro Focus, ServiceNow and others in IT Asset Management. Updated: October 2019.
372,124 professionals have used our research since 2012.
Ahmed Issawi
Real User
System Architect ITSM application at Michigan State University
Jan 11 2018

How has it helped my organization?

My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial.

What needs improvement?

I'd like to see more mobile. I'd like to have it actually manage mobile devices. It really doesn't, and I'd like to have a mobile application just for asset management. If somebody wants to take a look at, say, a contact record, and see all their assets, it would make it a little bit easier.

What other advice do I have?

In terms of criteria when selecting a vendor, I would say it's the reputation, but it's also about the technology. I don't want to go to a some company that says, "Yeah, we've been here for a hundred years," but their technology is stale. We'd like to stay on the cutting edge and get really nice technology, and from a good company. I would rate it a seven out of 10. Does it have its flaws? Yes… more»
Real User
ITSM Manager at a financial services firm with 1,001-5,000 employees
Dec 31 2017

What is most valuable?

The capability of knowing where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle.

How has it helped my organization?

It enables us to make better business and financial decisions.

What needs improvement?

* I would like to see more control over audit trail features, where you can turn on and off fields. * More reporting capabilities. * And I'd like to see end-of-life information on software products. * Make it cheaper.

If you previously used a different solution, which one did you use and why did you switch?

It's hard to answer this because it has been so long, but it was basically the need to track and report assets in a more formal way, to get away from Access databases, spreadsheets, and things like that.

What other advice do I have?

My most important criteria when selecting a vendor are * support * service * stability. In terms of advice to colleagues who are looking at similar solutions, I would remind them that a tool is only about 20% of the asset management… more»
Herve Tisseau
Real User
Software Asset Manager at a financial services firm with 1,001-5,000 employees
Jan 10 2018

What do you think of CA IT Asset Manager?

What is our primary use case?

We use two solutions. Client Automation for hardware and software discovery. And CA SAM for compliance. Between, we have a CA Interface and the difficulty is this interface is not integrated in the product.

How has it helped my organization?

Reduces software cost. Reduces the risk of software audits.

What needs improvement?

Stronger rebooting components and the ability to develop our own software metrics.

What do I think about the stability of the solution?

No problem.

What do I think about the scalability of the solution?

No problem. I upgrade this product one or two times per year.

How is customer service and technical support?

No problem for the first product, Client Automation. For the second product, CA SAM, it's not a CA product.…
Real User
IT Governance Manager at a financial services firm
Dec 13 2017

What do you think of CA IT Asset Manager?

What is our primary use case?

Compliance. It's a good product.

How has it helped my organization?

Gives better control over software and licenses and reduces risk from a software audit.

What is most valuable?

Very easy to use. It's easy to integrate with our system information.

What needs improvement?

A stronger reporting component, and the ability to develop metric software. It also needs more integration with CA Client Automation.

What do I think about the stability of the solution?

It's stable. It's robust.

What do I think about the scalability of the solution?

We've been able to make many changes needed.

How is customer service and technical support?

Technical support is good. We'd rather not have to contact them, but they get back to us quickly.

How

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Find out what your peers are saying about CA (A Broadcom Company), Micro Focus, ServiceNow and others in IT Asset Management. Updated: October 2019.
372,124 professionals have used our research since 2012.

CA IT Asset Manager Questions

What is CA IT Asset Manager?

CA Asset Manager gives you the confidence to deliver real business value throughout the asset lifecycle by enabling essential business functions such as
procurement, contract, vendor, license and financial management across your enterprise IT asset base. CA Asset Manager has recognized technology leadership in the areas of financial and contract management, and it is also an IT asset management market share leader.

Learn More: https://www.ca.com/us/products...

Also known as
CA Asset Manager, ITAM, IT Asset Manager, CA SAM, CA Software Asset Manager, Asset Portfolio Management, Asset Portfolio Manager
CA IT Asset Manager customers

First Horizon National Corporation, Logicalis, Racing and Wagering Western Australia

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