A+. I've been very responsive. I think because of the industry that we're in, very high security, a lot of concerns about privileged access, recently we had some internal challenges with the product because of how our company does business, and CA was very responsive.

We have working sessions with technical support a couple of days a week. They’re attentive, but are themselves challenged in the complexity of the solution.

We have used the technical support. In my opinion, their technical support is one of the best ones for this product. They get right back to you. They give solutions and helps us.