I would say that the process where MSM is gaining the technical information from CA about availability of hypers, availability of information, current data about errors in the system, and going and retrieving the actual fixes makes it so that we're able to focus on the actual application of those changes rather than the logistics of going and getting them, and dealing with the analysis. We can focus on just the important part of the job.

We've been involved with Mainframe Software Manager for a number of years through its introduction and development, so certainly we've seen our share of development changes, but what I continue to see is the team has been incredibly responsive to those challenges. We use it every day now. It's become a de facto part of how we conduct business.

It doesn’t provide benefits to the organization yet, in my opinion. It’s just eye candy. And we’re still in the process of installing it after three years.

We used to spend a lot of time in getting fixes done and also in finding out that all the fixes are available. This product ensures that we have all the fixes in place and that they can be applied over time.