We've had to use it on occasion. They've always been very responsive.

I have used the technical support. It is very good.

Support for the product has been very good. I don't think I've ever had to open a problem ticket with the vendor on this product, unlike some others we've had.

CA's support has always been very good, and I’ve always gotten quick responses for everything that I've done.

They're good. Very good. They're efficient. They know our environment. It's a good relationship.

I get along very well with support. Thankfully, we have a good relationship over the years; just building a relationship with them. They've been responsive to every question that we had. I'm happy about that.

Excellent – very helpful and knowledgeable.

I have used technical support and they are very good. They're very responsive to any issues we run into and even respond if we just have questions.

Technical support is excellent.

Technical support tends to be good. Sometimes first-level support seem to have trouble understanding an issue when we first present it, but once we push it to second-level, they quickly grasp the nature of our issues and get to work on them. Crit 1 & 2 issues go straight to second-level support. Sometimes a fix is already available and we have somehow neglected to apply a PTF. Otherwise, we can usually expect a fix to be written, tested and sent out within a very few days. CA are not averse to joining international conference calls to get to the root of a problem.

Very good, because if I open a ticket with them, I get instant reaction, and the solution is also very fast.

I have used technical support and it works great.

Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem.

We use technical support all the time for it. We're a big shop, we have a large enterprise of system. So there are a lot of issues that come up, or sometimes it may just be a question about the product. Maybe we're doing an upgrade and you need to know, "Am I doing the right thing?"

They're good. We haven't had any issues. Responsive, absolutely.

Technical support is very helpful, and usually extremely responsive.

The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website.

The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied.

I have used technical support and they are great. They work the problem until we have a solution. So far, it's worked very well for us.

Technical support is good. I work on several CA products, I generally find that they have a very good response time. And if they can't answer your question they always have levels above them that they can send the tickets off to.

Technical support is very good. They are very knowledgeable and very quick in getting your answers, what you need.

Technical support gets the highest rating; always knowledgeable and good response time.

Tech support is excellent.

Superb. Every time I have an issue, tech support answers promptly, and they always have solutions.

The technical support is top notch. They have always been right there for us whenever we were needed, including the offer to be available on weekends during a recent upgrade if needed.

Friendly, professional, knowledgeable. I rate OPS/MVS technical support amongst the best support in the world.

They do a good job. I have SYSVIEW and I'll call CA more for SYSVIEW than I would for Ops.

Excellent. It’s quick, responsive, and there is no problem with asking "how-to" questions.

I have not used the technical support.

Technical support is knowledgeable and responsive. Although they're not as proactive as I'd like them to be, it's has gotten better over the years. They seem to handle tickets only if it’s over a certain priority level, in which case they jump on it pretty quickly.