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CA OPS/MVS Event Management and Automation Technical Support

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Lead Software Programmer at a financial services firm with 1,001-5,000 employees
I get along very well with support. Thankfully, we have a good relationship over the years; just building a relationship with them. They've been responsive to every question that we had. I'm happy about that. view full review »
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Senior System Programmer at a healthcare company with 1,001-5,000 employees
Technical support is very helpful, and usually extremely responsive. view full review »
Anonymous avatar x60
Production Control at a aerospace/defense firm with 1,001-5,000 employees
Excellent – very helpful and knowledgeable. view full review »
Anonymous avatar x60
Mainframe Automation Support at a tech company with 1,001-5,000 employees
The technical support is top notch. They have always been right there for us whenever we were needed, including the offer to be available on weekends during a recent upgrade if needed. Friendly, professional, knowledgeable. I rate OPS/MVS technical support amongst the best support in the world. view full review »
Anonymous avatar x60
Senior Automation Analyst at a financial services firm with 1,001-5,000 employees
Technical support tends to be good. Sometimes first-level support seem to have trouble understanding an issue when we first present it, but once we push it to second-level, they quickly grasp the nature of our issues and get to work on them. Crit 1 & 2 issues go straight to second-level support. Sometimes a fix is already available and we have somehow neglected to apply a PTF. Otherwise, we can usually expect a fix to be written, tested and sent out within a very few days. CA are not averse to joining international conference calls to get to the root of a problem. view full review »
Anonymous avatar x60
Snr Vice president CIO at a financial services firm with 1,001-5,000 employees
Technical support is knowledgeable and responsive. Although they're not as proactive as I'd like them to be, it's has gotten better over the years. They seem to handle tickets only if it’s over a certain priority level, in which case they jump on it pretty quickly. view full review »
Anonymous avatar x60
IT System Analyst - Lead at a financial services firm with 1,001-5,000 employees
We've had to use it on occasion. They've always been very responsive. view full review »
Anonymous avatar x60
Programmer 3 at Shelter insurance
I have used technical support and they are great. They work the problem until we have a solution. So far, it's worked very well for us. view full review »
Anonymous avatar x60
Senior Systems Administrator 2 at a transportation company with 1,001-5,000 employees
I have used the technical support. It is very good. view full review »
Anonymous avatar x60
IT System Software - Technical Consultant at a insurance company with 1,001-5,000 employees
Technical support is very good. They are very knowledgeable and very quick in getting your answers, what you need. view full review »
Anonymous avatar x60
Systems Analyst / Programmer at a manufacturing company with 1,001-5,000 employees
I have used technical support and they are very good. They're very responsive to any issues we run into and even respond if we just have questions. view full review »
Anonymous avatar x60
Vice President, Managing Director Defined Contribution at a financial services firm with 1,001-5,000 employees
Technical support is excellent. view full review »
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Sr. Analyst/Technology Infrastructure at a energy/utilities company with 1,001-5,000 employees
Support for the product's been very good. I don't think I've actually ever had to open a problem ticket with the vendor on this product, unlike some of the other ones we've had. CA ( https://www.itcentralstation.com/vendors/ca-technologies )'s support has always been very good, and I’ve always gotten quick responses for everything that I've done. view full review »
Anonymous avatar x60
Mainframe System Sofware Support at a financial services firm with 1,001-5,000 employees
Technical support gets the highest rating; always knowledgeable and good response time. view full review »

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