CA Performance Management Pros and Cons
CA Performance Management Pros
When we deployed it, right out of the box we were able to stand up Performance Management within two weeks, in our production environment, with full discovery and relevant information, actual information, that we could use in our command center, our 24/7 operations center.
We have been able to get a little bit better at seeing more things in real time and more just in time, so we're less reactionary.
The out-of-the-box dashboards are valuable, in terms of being able to visualize performance data in ways that we haven't in the past.View full review »
Since the implementation of the tool, it has cut down on probably 60% of our outages and letting us know what is going on.
There is another component of the tool called Network Flow Analysis. It gives us the ability to troubleshoot issues which do not appear right away.
My sales representative, I would not trade him in for the world. He has done a really good job. I am really happy with him.View full review »
The ability to very quickly and graphically navigate around, being able to zoom in to a timeframe, apply it to all the other panels... are all very intuitive.
I can get it to run a report showing, for instance, what root drives are in the critical range in terms of being full, like 90 percent full, and disseminate that information to the other areas of the organization.
The feature that is inherent to its core, of being able to graphically represent a trend and status, is nice.View full review »
The capability where not only the traditional SNMP information is captured but also the netflow data; who is consuming the data on the WAN, and voice-related information, is helpful. The voice quality makes it very easy for first- and second-line operators to see where the issue is, and who is impacted.View full review »
It is very easy to add devices; just be aware that it requires SNMP to be enabled.
There is a good amount of vendor certification which comes with the product. That's all factory-loaded, no need to load any custom-made files. Most of the metrics are calibrated and captured from the devices based on the defaults available from vendor certification.View full review »
The integration with NetFlow, the NFA solution, so that we can have our flow forensics paired with the SNMP polling performance metrics on the same page.
It saves time having it all on one place, so you do not have to jump around from different tools and try to merge the data. It is already done for you.View full review »
One feature I like about CA Performance Management is the certification of the devices.View full review »
We're able to present data from multiple back-end collection sources into a single dashboard for the users. So they don't have to go to multiple locations to get data about a particular item, or device.
It gave us one location, one place to do all of group administration, and to build dashboards, and device administration, inventory counts... it really reduced our overall administrative overhead.
Scalability is the reason we bought the product to begin with. It was designed from the ground up for carrier-grade services, and we are in effect a MSP ourselves. So we were really interested in looking at something to be able to handle the multi-tenancy and scale as large as possible. This was the only solution that we really considered at that level.View full review »
It is the gathering of the whole performance data in our environment and our network environment, for us and our customers.
You can have thousands of devices inside and hundreds of thousands of interphases without a problem.View full review »
The ability to quickly do drag and drop customized reports for dashboards.
When devices are having performance issues, it proactively build dashboards which allow us to go and do health checks, and resolve problems before they become an issue.View full review »
CA Performance Management Cons
I think it would be helpful having a more comprehensive set of certifications so that I could natively deploy devices to my environment and the tool would immediately recognize and immediately be able to provide relevant performance information without a lot of tuning on my part.View full review »
This tool gathers so much data, which makes it hard to convert over. To upgrade it, you really need the solution backed up. That is the issue that we are facing right now.
It seems like we escalate more than I would like to. If anything, they should look at how the tier support goes in place.View full review »
This may be available by now but for server space, when it comes to the disk file system, I'd like to see that graphically represented, or the trend, rather than what I'm seeing now.View full review »
It could be a little easier to integrate new metrics.View full review »
It would be helpful if CA provided online training for its customers.View full review »
Global synchronization errors. Sometimes it just doesn't finish in time due to the load.
When it goes through discovery, or whatever it is doing in the back-end that slows it down, sometimes we get some failures with it.
Since we are out of registered IP space, we are moving to ipv6 and we expect our vendors to move with us, and they have not delivered yet.View full review »
This solution is not very scalable.View full review »
It needs role-based administration.View full review »
CA PM Business Hours Filtering: I understand that all monitoring systems have defects. The Business Hours Filtering does not always function properly. Sometimes, when applying business hours to CA PM reports that are 30 or more days in duration, the report generation times out and does not display results. We have other CA PM reports that, when we apply Business Hours Filtering, the report results displayed are the same as without the filter. We are not sure if this is a defect in CA PM or if it is a result of our complex configuration (folder structure) and application of business hours.
We would like to be capable of reporting network performance with a report strictly focused on the times outside business hours, which CA PM does not currently support. We have discontinued the use of the Business Hours Filtering until CA engineers are able to resolve or offer guidance.
CA PM can be complex to build and configure. Creating the folders / groups / sites required establishing many rule sets.View full review »
I have mixed feeling about the scalability. I feel like there are things which are being put into UIM right now that are not being included in Performance Center that we need to see in Performance Center. We are kind of being driven to buy UIM, and I can't justify it.
There are some areas in the technology right now, like with VMs, where we are lacking with our abilities to get inside the VM to monitor traffic within the machine.View full review »