CA Privileged Access Manager Customer Service and Technical Support

ProgramM062f
Program Manager at a financial services firm with 10,001+ employees
We are using the technical support. We also have a list of all the security enhancements, which are needed. We gave it to CA. They are working on it, and for any issues, we are escalating the issues and working with the product team directly. They are really good at answering us quickly. Some of them, they also provided us a patch, and some of them are going into the new version, which is 301, so we are upgrading our environment to 301 now in our development and QA next week. View full review »
Susan Donelly
Information Security Manager at United Parcel Service
For the most part, support is good. We do run into problems sometimes with respect to getting support for APIs. Our experience has been that engineering has to become involved due to limitations with the support staff's knowledge/experience in this area. View full review »
Guillermo Cortez
Pre-Sales Engineer at a tech services company with 51-200 employees
I have had a good experience because they have been able to resolve issues nine of 10 in a short period. The cons are that you are rarely (if ever) able to talk to a technician when calling support. This is frustrating when the issues are critical or urgent. This is much worse in out of office hours. At times, when the issues are complex, the resolution times has been longer than desired and the time in between contacts is also too long. There is a lot of space to improve in this area. View full review »
Zafir Yousaf
Architect at a comms service provider with 10,001+ employees
We have worked with CA before, so we understand that each engagement is slightly different. One thing we do make sure is we always do things like test runs as part of any onboarding of a system. This would be no different if we go down this path in the future. View full review »
Alan Ng
Information Security at ITG
There have been no issues with CA technical support. View full review »
Ivaylo Ivanov
System Support Analyst at a financial services firm with 10,001+ employees
I think there are two points to this. It’s very hard to get to level 2 or 3 support to answer questions. We had cases that were dragged on for years with no answer waiting for engineering. It almost sounds like we are on our own and this product is not “really supported” or CA is so busy with other more important issues that higher level support is almost never available. View full review »
Businessc863
Business Coach & Consultant
Yeah, we worked with technology support. They were actually pretty helpful. The couple of problems we had, they were able to identify and help us resolve. View full review »
Asif Shaikh
Security Consultant at a tech services company with 10,001+ employees
The technical support has improved a lot in last year with the advent of the European technical support team. View full review »
TechLeadea1e
Tech Lead at a financial services firm with 5,001-10,000 employees
CA technical support has been very responsive the past couple years. It has come a long way. View full review »
Per Munthe
IAM Architect at a tech services company with 5,001-10,000 employees
So far, I would rate it high. I have gotten fast and accurate answers to my questions and any issues have been resolved in a timely manner. View full review »
ProjectC0417
Project Coordinator at a logistics company with 10,001+ employees
The technical support has be an essential part of our deployment. They are very responsive and work diligently to resolve the issues. View full review »
Anton Purba
IT Security Consultant at a tech services company with 51-200 employees
I would give technical support a rating of four out of five. View full review »
John Garrisi
Senior Systems Administrator at a tech company with 5,001-10,000 employees
The technical support is very good. They are very helpful. They are knowledgeable and follow-up when we have issues. View full review »
it_user459162
Presale Engineer with 51-200 employees
I appreciate CA technical support. They respond quickly. View full review »
Paz Parra
Ingeniero de servicios at a tech services company with 51-200 employees
On a scale from 1 to 10, I give it a 7. I hope to know the SLA of the technical support. View full review »
CitrixWi9705
Citrix / Windows Administrator/PM at a government with 10,001+ employees
Few people I've dealt with know the product well. They are not very helpful. Some technical support team members don't have much knowledge. View full review »
Miguel Sifontes
IT Security & Compliance at a energy/utilities company with 1,001-5,000 employees
Technical support is average. They took a long time to provide good answers, only recommended to upgrade SW version which in some environments is not an option and they don’t even know if that will fix the problem. View full review »
Principac00d
Principal Consultant
I would give technical support a rating of an eight out of 10. View full review »
Adolfo Navarro
Consultor Senior TI y Seguridad de Datos at a tech services company
Jean François
Security and Governance Manager (Principal Director) at a tech services company with 201-500 employees
Technical support has yet to be included completely in the CA Support. View full review »
ReviewerU4174
Solution Architect at a tech services company with 10,001+ employees
We have received good support from the tech support team. View full review »
SeniorEn0a9a
Senior Engineer at a tech services company with 1,001-5,000 employees
Yeah, it's great. I would give it a nine out of 10. View full review »
ReviewerCk326
Senior Consultant at a comms service provider with 10,001+ employees
The tech support is good. They are very helpful. View full review »
Renê Souza
Especialista em CA at a tech services company with 5,001-10,000 employees
Technical support is very good. View full review »
Muhammad Baber
IT Operations at a retailer with 10,001+ employees
SystemsS3ab5
Systems/Software Engineer at a tech vendor with 10,001+ employees
Technical support could be improved. View full review »
Carolina Chan
Finance at a tech services company with 10,001+ employees
So far, it's fair. Because sometimes, it takes me a few days/weeks to get attention. View full review »
Indra Kusumah
Security Consultant
I would give technical support a rating of 7/10. View full review »

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