CA Privileged Access Manager Customer Service and Technical Support

ProgramM062f
Program Manager at a financial services firm with 10,001+ employees
We are using the technical support. We also have a list of all the security enhancements, which are needed. We gave it to CA. They are working on it, and for any issues, we are escalating the issues and working with the product team directly. They are really good at answering us quickly. Some of them, they also provided us a patch, and some of them are going into the new version, which is 301, so we are upgrading our environment to 301 now in our development and QA next week. View full review »
Zafir Yousaf
Architect at a comms service provider with 10,001+ employees
We have worked with CA before, so we understand that each engagement is slightly different. One thing we do make sure is we always do things like test runs as part of any onboarding of a system. This would be no different if we go down this path in the future. View full review »
Alan Ng
Information Security at ITG
There have been no issues with CA technical support. View full review »
Find out what your peers are saying about CA (A Broadcom Company), CyberArk, BeyondTrust and others in Privileged Access Management. Updated: September 2019.
371,355 professionals have used our research since 2012.
Asif Shaikh
Security Consultant at a tech services company with 10,001+ employees
The technical support has improved a lot in last year with the advent of the European technical support team. View full review »
ReviewerU4174
Solution Architect at a tech services company with 10,001+ employees
We have received good support from the tech support team. View full review »
ReviewerCk326
Senior Consultant at a comms service provider with 10,001+ employees
The tech support is good. They are very helpful. View full review »
Find out what your peers are saying about CA (A Broadcom Company), CyberArk, BeyondTrust and others in Privileged Access Management. Updated: September 2019.
371,355 professionals have used our research since 2012.
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