CA Process Automation Reviews

4.3 out of 5 stars
 (5)
1e724490 c09d 4323 951e aabeecdb3a65 avatar
Real User
Design Lead at a tech services company with 1,001-5,000 employees
May 23 2017

What is most valuable?

As a developer, the biggest time-saver was its import/export features and versioning. Using template-based process objects and code, I was able to make extremely complex changes with a great deal of success and ease across hundreds of... more»

How has it helped my organization?

I used the product to develop a process orchestration “framework” to be used in systems integrations between customer and internal ITSM applications (e.g., primarily for Change Management, CMDB, Incident Management, Problem Management, and... more»

What needs improvement?

CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a... more»
F7b035bb 67d0 4fee bc65 182a89a75688 avatar
Real User
Developer at a financial services firm with 1,001-5,000 employees
Jun 21 2016

What is most valuable?

The capability of connecting to unlimited number of databases, email servers, and SOAP services.

How has it helped my organization?

Before implementing this product, our Problem and Change Management Processes were very poor. We were unable to implement complex business rules, so our analysts had to do a lot of manual activities and we were very dependent on people’s... more»

What needs improvement?

In general terms, the current features fit our needs very well. Because the process design is something like a “blank page,” the product offers dozens of ways to achieve a specific goal. But, if I had to point out something to be improved,... more»
Process automation report from it central station 2018 04 07 thumbnail
Find out what your peers are saying about CA Technologies, Micro Focus, BMC and others in Process Automation.
265,745 professionals have used our research since 2012.
08bfa2ab 50ed 4165 98b4 28b1d82af1f7 avatar
Real User
Business Intelligence Analyst & Developer at a engineering company with 1,001-5,000 employees
Nov 21 2016

What is most valuable?

If Google could translate ITPAM, it would say “Scalability”. The solution is highly scalable and provides a fault-tolerant environment. The web-based interface allows administrators to quickly see the status and state of each process being... more»

How has it helped my organization?

For ETL purposes, this application accomplishes each requirement for data manipulation.

What needs improvement?

The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers. I think I speak for everyone: I’d like to have more best practices and samples in the documentation, and for it to be open... more»
4431fd27 dc1b 4c8d a7fb 0156a655d934 avatar
Real User
Business Manager Data Center Solutions - PSG SAP & Software at Fujitsu Technology Solutions GmbH
Dec 05 2017

What is most valuable?

* It is very scalable. * It is user-friendly. * It allows us to connect all platforms. * It allows us to connect people and processes. * We have the ability from our business process model that the digital view is very similar to CA Process... more»

How has it helped my organization?

The benefits are the efficiency we achieve with such a product. We could automate processes, which we was done in the past by humans. This will speed up the reaction by 10 times and will save us a lot of money.

What needs improvement?

It would be good if we could have an interface where we could connect to our BPM tool modeling software, which we could automatically transfer this BPM tool model into the process automation technology.
Anonymous avatar x80
Real User
Process Automation Engineer at a tech services company with 1,001-5,000 employees
Aug 31 2016

What is most valuable?

* Javascript operators * Pre- and post-execution code * API integration * Powershell

How has it helped my organization?

We've been able to automate work that would have otherwise been done manually.

What needs improvement?

Error handling on a per operator basis allowing native retries. For example the get email operator if there is a blip in the network and PAM fails to communicate with exchange it takes the error path when really I’d want it to keep retrying... more»

Articles

User Assessments By Topic About CA Process Automation

Process automation report from it central station 2018 04 07 thumbnail
Find out what your peers are saying about CA Technologies, Micro Focus, BMC and others in Process Automation.
265,745 professionals have used our research since 2012.

CA Process Automation Questions

CA Process Automation Projects By Members

CA Process Automation Consultants

What is CA Process Automation?

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Also known as
CA IT Process Automation Manager
CA Process Automation customers
Unum, HCL Technologies, Logicalis
Vendor 6987 screenshot 1521306715
BUYER'S GUIDE
Not sure which Process Automation solution is right for you?

Download our free Process Automation Report and find out what your peers are saying about CA Technologies, Micro Focus, BMC, and more!
Process automation report from it central station 2018 04 07 thumbnail

Sign Up with Email