The initial setup was straightforward. CA produces a great deal of documentation, which is extremely helpful during re/installs and updates. The production configuration was somewhat difficult due to our particular requirements and infrastructure.

It was already in production when I joined the company.

I was not involved in the initial setup.

It was easy.

The setup could be a little bit easier. It's very extensive, and it includes a lot of steps that you probably won't understand the need for.

We built out the architecture. The initial setup was complex in the context of our environment at the time. Pulling in the right people from networking to get the load balancing correct. CA was there by our side the whole time – if we needed them they were very helpful. In our test environment, CA spent a week with us on-site just to teach us how to use the product. Once we got it in place, they’ve been there right along.

I wasn't involved in the setup, so I can't say whether it was straightforward or complex.

It’s very complex, which is one of the disadvantages. There are a lot of modules to make the concept whole. We required professional services for the installation.

The initial setup is a little complex. It has a lot steps where, to a common user, it might not be as simple as desired, but CA support provides documentation and the necessary support to ensure proper installation.

I’ve reinstalled it a number of times, it’s straightforward.