CA Process Automation Reviews

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Consultant
Design Lead at a tech services company with 10,001+ employees
May 23 2017

What is most valuable?

As a developer, the biggest time-saver was its import/export features and versioning. Using template-based process objects and code, I was able to make extremely complex changes with a great deal of success and ease across hundreds of... more»

How has it helped my organization?

I used the product to develop a process orchestration “framework” to be used in systems integrations between customer and internal ITSM applications (e.g., primarily for Change Management, CMDB, Incident Management, Problem Management, and... more»

What needs improvement?

CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a... more»
Consultant
Business Intelligence Analyst & Developer at a tech services company with 10,001+ employees
Nov 21 2016

What is most valuable?

If Google could translate ITPAM, it would say “Scalability”. The solution is highly scalable and provides a fault-tolerant environment. The web-based interface allows administrators to quickly see the status and state of each process being... more»

How has it helped my organization?

For ETL purposes, this application accomplishes each requirement for data manipulation.

What needs improvement?

The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers. I think I speak for everyone: I’d like to have more best practices and samples in the documentation, and for it to be open... more»
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Real User
Business Manager Data Center Solutions - PSG SAP & Software at Fujitsu Technology Solutions GmbH
Dec 05 2017

What is most valuable?

* It is very scalable. * It is user-friendly. * It allows us to connect all platforms. * It allows us to connect people and processes. * We have the ability from our business process model that the digital view is very similar to CA Process... more»

How has it helped my organization?

The benefits are the efficiency we achieve with such a product. We could automate processes, which we was done in the past by humans. This will speed up the reaction by 10 times and will save us a lot of money.

What needs improvement?

It would be good if we could have an interface where we could connect to our BPM tool modeling software, which we could automatically transfer this BPM tool model into the process automation technology.
Consultant
Senior Consultant at a tech consulting company with 51-200 employees
Aug 12 2018

What do you think of CA Process Automation?

Primary Use Case CA Process Automation manager is a very powerful production tool. It has built a lot of processes for the following: Server deployment Onboarding workflows Integrations with multiple products.  It is a true orchestration engine. We have implemented solution for several clients. I could instrument a lot of client requirements in this product. I have seen this product evolve from day one. • Valuable Features Integration plugins  Approval console Flexibility within the tool so you can have subprocesses.  Easy to debug and troubleshoot. • Room for Improvement Regex Make some of the features more open source that way developers can have more flexibility. • Use of Solution More than five years. • ROI There are a lot of automation savings from any...
Consultant
Automation Solutions Developer at a tech services company with 10,001+ employees
Aug 13 2018

What do you think of CA Process Automation?

Primary Use Case We design end-to-end automation solutions for repetitive tasks performed by IT support teams. • Improvements to My Organization This tool is used in my organization for automating IT infrastructure related incidents or service requests.  • Valuable Features Built-in operators available for most integrations. Easy to manage. Attended/unattended triggering Scheduling of workflows  Easy to debug flaws • Room for Improvement Auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI). Integration with web/Windows-based applications should be included. OCR capability should be added as a feature. • Use of Solution One to three years. • ROI It has provided ROI by auto-resolving incidents or requests in...

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What is CA Process Automation?

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Also known as
CA IT Process Automation Manager
CA Process Automation customers
Unum, HCL Technologies, Logicalis
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