CA Process Automation Reviews

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Anonymous User
Consultant
Design Lead at a tech services company with 10,001+ employees
May 23 2017

What is most valuable?

As a developer, the biggest time-saver was its import/export features and versioning. Using template-based process objects and code, I was able to… more»

How has it helped my organization?

I used the product to develop a process orchestration “framework” to be used in systems integrations between customer and internal ITSM… more»

What needs improvement?

CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an… more»

If you previously used a different solution, which one did you use and why did you switch?

Before CA Process Automation, we used BMC Atrium Orchestrator; however, that product was extremely difficult for our support staff to support and… more»

What other advice do I have?

It’s a very good product, but the usage of any product really depends on your design, performance, and support requirements. There are other… more»
Wilfried Cleres
Real User
Business Manager Data Center Solutions - PSG SAP & Software at Fujitsu Technology Solutions GmbH
Dec 05 2017

What is most valuable?

* It is very scalable. * It is user-friendly. * It allows us to connect all platforms. * It allows us to connect people and processes. * We have the ability from our business process… more»

How has it helped my organization?

The benefits are the efficiency we achieve with such a product. We could automate processes, which we was done in the past by humans. This will speed up the reaction by 10 times and… more»

What needs improvement?

It would be good if we could have an interface where we could connect to our BPM tool modeling software, which we could automatically transfer this BPM tool model into the process… more»

What other advice do I have?

It is important is for the automation that you set up a central library for your automated processes to ensure the synergy potential. Also, you are able to communicate which process… more»
Find out what your peers are saying about CA Technologies, Micro Focus, BMC and others in Process Automation. Updated: April 2019.
334,285 professionals have used our research since 2012.
Anonymous User
Consultant
Senior Consultant at a tech consulting company with 51-200 employees
Aug 12 2018

What do you think of CA Process Automation?

What is our primary use case?

CA Process Automation manager is a very powerful production tool. It has built a lot of processes for the following: Server deployment Onboarding workflows Integrations with multiple products.  It is a true orchestration engine. We have implemented solution for several clients. I could instrument a lot of client requirements in this product. I have seen this product evolve from day one.

What is most valuable?

Integration plugins  Approval console Flexibility within the tool so you can have subprocesses.  Easy to debug and troubleshoot.

What needs improvement?

Regex Make some of the features more open source that way developers can have more flexibility.

For how long have I used the solution?

More than five years.

What was our ROI?

There…
Sandeep Jha
Consultant
Automation Solutions Developer at a tech services company with 10,001+ employees
Aug 13 2018

What do you think of CA Process Automation?

What is our primary use case?

We design end-to-end automation solutions for repetitive tasks performed by IT support teams.

How has it helped my organization?

This tool is used in my organization for automating IT infrastructure related incidents or service requests. 

What is most valuable?

Built-in operators available for most integrations. Easy to manage. Attended/unattended triggering Scheduling of workflows  Easy to debug flaws

What needs improvement?

Auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI). Integration with web/Windows-based applications should be included. OCR capability should be added as a feature.

For how long have I used the solution?

One to three years.

What was our ROI?

It has provided ROI by…

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Find out what your peers are saying about CA Technologies, Micro Focus, BMC and others in Process Automation. Updated: April 2019.
334,285 professionals have used our research since 2012.

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What is CA Process Automation?

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Also known as
CA IT Process Automation Manager
CA Process Automation customers
Unum, HCL Technologies, Logicalis
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