CA Process Automation Archived Reviews (More than two years old)

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Wilfried Cleres
Real User
Business Manager Data Center Solutions - PSG SAP & Software at Fujitsu Technology Solutions GmbH
Dec 05 2017

What is most valuable?

* It is very scalable. * It is user-friendly. * It allows us to connect all platforms. * It allows us to connect people and processes. * We have the ability from our business process model that the digital view is very similar to CA Process Automation.

How has it helped my organization?

The benefits are the efficiency we achieve with such a product. We could automate processes, which we was done in the past by humans. This will speed up the reaction by 10 times and will save us a lot of money.

What needs improvement?

It would be good if we could have an interface where we could connect to our BPM tool modeling software, which we could automatically transfer this BPM tool model into the process automation technology.

What other advice do I have?

It is important is for the automation that you set up a central library for your automated processes to ensure the synergy potential. Also, you are able to communicate which process are already automated, so you do not have to reinvent the wheel and that your colleagues can connect to the central… more»
Consultant
Design Lead at a tech services company with 10,001+ employees
May 23 2017

What is most valuable?

As a developer, the biggest time-saver was its import/export features and versioning. Using template-based process objects and code, I was able to make extremely complex changes with a great deal of success and ease across hundreds of… more»

How has it helped my organization?

I used the product to develop a process orchestration “framework” to be used in systems integrations between customer and internal ITSM applications (e.g., primarily for Change Management, CMDB, Incident Management, Problem Management, and… more»

What needs improvement?

CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a… more»

Which solution did I use previously and why did I switch?

Before CA Process Automation, we used BMC Atrium Orchestrator; however, that product was extremely difficult for our support staff to support and had performance issues due to the size and frequency of our requests. Most of our developers… more»

What other advice do I have?

It’s a very good product, but the usage of any product really depends on your design, performance, and support requirements. There are other products that are built for high performance, scalability, and request-driven behavior, such as IBM… more»
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Consultant
Business Intelligence Analyst & Developer at a tech services company with 10,001+ employees
Nov 21 2016

What is most valuable?

If Google could translate ITPAM, it would say “Scalability”. The solution is highly scalable and provides a fault-tolerant environment. The web-based interface allows administrators to quickly see the status and state of each process being… more»

How has it helped my organization?

For ETL purposes, this application accomplishes each requirement for data manipulation.

What needs improvement?

The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers. I think I speak for everyone: I’d like to have more best practices and samples in the documentation, and for it to be open… more»

Which solution did I use previously and why did I switch?

I know the whole collection automation solutions that CA offers. I consider that the application fulfills completely its purpose.

What other advice do I have?

If you’re planning or looking for an application able to create process automation, stop looking. This is your application, as it is completely fit for the purpose.
Consultant
Process Automation Engineer at a tech services company with 11-50 employees
Aug 31 2016

What is most valuable?

* Javascript operators * Pre- and post-execution code * API integration * Powershell

How has it helped my organization?

We've been able to automate work that would have otherwise been done manually.

What needs improvement?

Error handling on a per operator basis allowing native retries. For example the get email operator if there is a blip in the network and PAM fails to communicate with exchange it takes the error path when really I’d want it to keep retrying… more»

Which solution did I use previously and why did I switch?

At a previous company I used HPE Operation Studio, ITPAM was already implemented when I joined the company I’m currently at.

What other advice do I have?

It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly.
Vendor
Developer at a financial services firm with 1,001-5,000 employees
Jun 21 2016

What is most valuable?

The capability of connecting to unlimited number of databases, email servers, and SOAP services.

How has it helped my organization?

Before implementing this product, our Problem and Change Management Processes were very poor. We were unable to implement complex business rules, so our analysts had to do a lot of manual activities and we were very dependent on people’s… more»

What needs improvement?

In general terms, the current features fit our needs very well. Because the process design is something like a “blank page,” the product offers dozens of ways to achieve a specific goal. But, if I had to point out something to be improved… more»

Which solution did I use previously and why did I switch?

We didn't have an orchestration tool before we purchased CA PAM. We decided to implement PAM because we already used CA Service Desk Manager (SDM) for many years and its licensing includes PAM.

What other advice do I have?

When compared with other orchestration tools, CA PAM is a strong option, as it has all of the common features of this kind of application. However, it's important to keep in mind that its learning curve can be a problem. I strongly… more»
Vendor
IT Technician at a government with 1,001-5,000 employees
Dec 06 2015

What is most valuable?

Ease of installation and maintenance – the role management functionality. We can do role modeling with our privileged accounts. Because of our type of our organization, we have legal considerations so Process Automation is an appropriate solution for us. For the end users it might be worse, but for… more»

How has it helped my organization?

The role modeling helps us to have more control over our users. It help us straighten up the environment with respect to orphaned accounts, which means the environment is more secure. So the benefit is more internal for IT.

What needs improvement?

Now there are five different modules, but it’s hard to follow what happens in each location, so we’d like to see the solution more tightly integrated. The new release should be more integrated.

What other advice do I have?

It’s working, but it’s complex. For example, when you provision something, you have take a number of actions in a lot of places to make it work, so it’s hard to have a holistic picture of provisioning. It’s not so nice buying socks, but you need socks. It’s a long process to make it work – first you… more»
Vendor
Senior Operations Engineer at a insurance company with 10,001+ employees
Dec 06 2015

What is most valuable?

There are several valuable features-- * The ability to tie together many systems; overall orchestration of these systems. * The ability to troubleshoot problem workflows in the middle of execution. * We use PA for right-sizing VMs, so changing CPU and memory sizes. If for some reason we can’t… more»

How has it helped my organization?

It gives us predictability in terms of our use of the solution becuase we can standardize our implementations. That means we can implement more quickly with fewer resources in a process that has been fleshed out over time.

What needs improvement?

I'd like to see additional form functionality and having Python as an available common script language.

What other advice do I have?

For our use it really does very well. It provides us exactly what we need, and it runs with low-resource utilization and moves quickly. As the product matures it will only get better. Consider troubleshooting needs for workflows – how do you want those to be handled? The types of integrations you… more»
Vendor
Senior Systems Engineer I at a insurance company with 10,001+ employees
Dec 06 2015

What is most valuable?

It’s a simple interface to be able to automate our process as needed. It gives us the ability to go into the workflow that had halted for any reason, to research the issue, fix the problem, and… more»

How has it helped my organization?

We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation. That was in 2012. Now we’ve got provisioning a stack of servers in about 2 hours… more»

What needs improvement?

Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their… more»

Which solution did I use previously and why did I switch?

Management had adopted an “automate everything” attitude and rolled it down to us, so we had to come up with a solution.

What other advice do I have?

Support, usability, functionality are good. There’s always room for improvement. Make sure you know what it is that you want and don’t back down from those points as you do a POC or an evaluation.

Which other solutions did I evaluate?

We were looking for a vendor who offered support and a good product. That’s it. We looked at IBM, HP, and Microsoft. The workflow management was the reason we went with CA.
Vendor
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
Dec 06 2015

What is most valuable?

We have a slogan at my company: PAM can do everything. What I like about it is the user interfaces. I also like the fact that there are so many ways that they offer it -- Web Service connectors, Service Desk connectors, and job descriptions that allow you to build around your design. PAM is a very… more»

How has it helped my organization?

I can really see ourselves using PAM purely in the stand alone environment. We are using it to integrate all the different products that we have with CA. I can see it being used even if we were using other third-party products like Remedy. PAM has the ability to integrate and build solutions that… more»

What needs improvement?

I'd like to be able to do a deep dive into understanding how the engine works a little bit better, so that whenever I get called by an angry user about why something is taking so long, I'd like to be able to look through the logs like a developer would. I'm sure they could do a deep dive if I ever… more»

What other advice do I have?

Make sure you have a good background in scripting because it'll allow you to expand the scope of how you use PAM. I would also suggest you to set the advanced availability configuration which gives you full tolerance and load balancing. It definitely pays off, especially if your PAM environment… more»
Vendor
Systems Support Analyst at a healthcare company with 1,001-5,000 employees
Dec 06 2015

What is most valuable?

We're just getting into PAM and we don't have many processes in there, but I have plenty of ideas on what I want to do with it. But what I've used of it, I've seen that the value lies in just being able to automate things such that there's less human interaction with it and, therefore, more… more»

How has it helped my organization?

We're required to engage with less human interaction for the processes. It takes the errors out and makes it more consistent. It's simple for our team to use because you only need to drag-and-drop connections.

What needs improvement?

I don't use it enough to be able to speak to it right now. But, I'd say that, although it's drag-and-drop, there's a little bit of a learning curve to use it correctly.

What other advice do I have?

I really just started using it a few months ago, so it's hard for me to provide any advice. I will say that the automation is nice and that it allows you the simplicity of just dragging things in and connecting them.

What is CA Process Automation?

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.
Also known as
CA IT Process Automation Manager
CA Process Automation customers
Unum, HCL Technologies, Logicalis
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