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CA Process Automation OverviewUNIXBusinessApplication

What is CA Process Automation?
CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

CA Process Automation was previously known as CA IT Process Automation Manager.

Buyer's Guide

Download the Process Automation Buyer's Guide including reviews and more. Updated: November 2021

CA Process Automation Customers
Unum, HCL Technologies, Logicalis
CA Process Automation Video

Archived CA Process Automation Reviews (more than two years old)

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SJ
Automation Solutions Developer at HCL Technologies
Consultant
Added value to the delivery of services and the customer experience

What is our primary use case?

We design end-to-end automation solutions for repetitive tasks performed by IT support teams.

How has it helped my organization?

This tool is used in my organization for automating IT infrastructure related incidents or service requests. 

What is most valuable?

Built-in operators available for most integrations. Easy to manage. Attended/unattended triggering Scheduling of workflows  Easy to debug flaws

What needs improvement?

Auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI). Integration with web/Windows-based applications should be included. OCR capability should be added as a feature.

For how long have I used the solution?

One to three years.

What was our ROI?

It has provided ROI by…

What is our primary use case?

We design end-to-end automation solutions for repetitive tasks performed by IT support teams.

How has it helped my organization?

This tool is used in my organization for automating IT infrastructure related incidents or service requests. 

What is most valuable?

  • Built-in operators available for most integrations.
  • Easy to manage.
  • Attended/unattended triggering
  • Scheduling of workflows 
  • Easy to debug flaws

What needs improvement?

  • Auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI).
  • Integration with web/Windows-based applications should be included.
  • OCR capability should be added as a feature.

For how long have I used the solution?

One to three years.

What was our ROI?

It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AR
Senior Consultant at a tech consulting company with 51-200 employees
Consultant
Easy to debug and troubleshoot. Some regular expression functionality was left out of the product.

What is our primary use case?

CA Process Automation manager is a very powerful production tool. It has built a lot of processes for the following: Server deployment Onboarding workflows Integrations with multiple products.  It is a true orchestration engine. We have implemented solution for several clients. I could instrument a lot of client requirements in this product. I have seen this product evolve from day one.

What is most valuable?

Integration plugins  Approval console Flexibility within the tool so you can have subprocesses.  Easy to debug and troubleshoot.

What needs improvement?

Regex Make some of the features more open source that way developers can have more flexibility.

For how long have I used the solution?

More than five years.

What was our ROI?

There…

What is our primary use case?

CA Process Automation manager is a very powerful production tool. It has built a lot of processes for the following:

  • Server deployment
  • Onboarding workflows
  • Integrations with multiple products. 

It is a true orchestration engine. We have implemented solution for several clients. I could instrument a lot of client requirements in this product. I have seen this product evolve from day one.

What is most valuable?

  • Integration plugins 
  • Approval console
  • Flexibility within the tool so you can have subprocesses. 
  • Easy to debug and troubleshoot.

What needs improvement?

  • Regex
  • Make some of the features more open source that way developers can have more flexibility.

For how long have I used the solution?

More than five years.

What was our ROI?

There are a lot of automation savings from any process which is repeatable. Most clients use the translation of man hours saved, using this information to compute the savings realized.

What other advice do I have?

Somehow the product group within CA left the product dry from some regular expression functionality.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Broadcom, Micro Focus, BMC and others in Process Automation. Updated: November 2021.
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Wilfried Cleres
Business Manager Data Center Solutions - PSG SAP & Software at Fujitsu Technology Solutions GmbH
Real User
It allows us to connect people and processes

What is our primary use case?

Our primary use case for CA Process Automation is that we are supporting this technology's digital transformation. This means we are consulting our customers for their business processes, and we make sure that their requirements will be transformed into digitalization. 

What is most valuable?

  • It is very scalable.
  • It is user-friendly.
  • It allows us to connect all platforms. 
  • It allows us to connect people and processes. 
  • We have the ability from our business process model that the digital view is very similar to CA Process Automation.

How has it helped my organization?

The benefits are the efficiency we achieve with such a product. We could automate processes, which we was done in the past by humans. This will speed up the reaction by 10 times and will save us a lot of money.

What needs improvement?

It would be good if we could have an interface where we could connect to our BPM tool modeling software, which we could automatically transfer this BPM tool model into the process automation technology. 

What do I think about the stability of the solution?

If you would like to do automation, stability is key. We need a reliable product and that is what we got with CA.

What do I think about the scalability of the solution?

Scalability is important to us. We are using the built-in, high availability and scalable product, and we are happy with it.

How was the initial setup?

I was not involved in the initial setup.

What was our ROI?

Our customers made a huge investment in it, and we are happy with that.

What other advice do I have?

It is important is for the automation that you set up a central library for your automated processes to ensure the synergy potential. Also, you are able to communicate which process are already automated, so you do not have to reinvent the wheel and that your colleagues can connect to the central library and can use already developed processes.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
it_user464568
Design Lead at a tech services company with 10,001+ employees
Consultant
Provides the ability to import objects as new versions of existing objects and to make the prior version the current version.

What is most valuable?

As a developer, the biggest time-saver was its import/export features and versioning. Using template-based process objects and code, I was able to make extremely complex changes with a great deal of success and ease across hundreds of objects, which took minutes, as opposed to having to use the GUI, which would have taken days. The ability to import objects as new versions of existing objects, and the ability to make the prior version the current version aided in development, bug fixes, and deployments.

How has it helped my organization?

I used the product to develop a process orchestration “framework” to be used in systems integrations between customer and internal ITSM applications (e.g., primarily for Change Management, CMDB, Incident Management, Problem Management, and Request Management). The framework, which made excellent use of stored procedures, included the following dynamic request-driven features:

  • request routing (e.g., ensuring a request from “ACME” gets to its intended recipient)
  • request sequencing (e.g., ensuring an update request from “ACME” is held until proof of the insert request from “ACME” has completed, and ensuring requests are processed based on the order they were submitted to the framework, as opposed to the order in which they were received by the framework)
  • exception handling (e.g., retrying a step within a particular process, resubmitting requests, timing-out requests, and reporting exceptions back to requesters)
  • data validation (e.g., ensuring each request comprised the data needed to ensure the successful delivery of the request)
  • data transformations (e.g., data look-ups and data overrides)
  • data delivery (e.g., primarily using SOAP and RESTful web services for both synchronous and asynchronous request deliveries and acknowledgements)
  • request acknowledgement (e.g., during synchronous request delivery, the framework was capable of producing an acknowledgement request on behalf of the recipient, if one was required)
  • relationship maintenance (e.g., the framework supported one-to-one, one-to-many, and many-to-many record relationships between customer and internal ITSM applications)

In order to accomplish all of this, I made use of CA Process Automation objects (e.g., Processes, Start Request Forms, Calendars, Schedules, and Datasets) and operators (e.g., Run JavaScript, Invoke SOAP Method, Execute Process, and Query Database). Using template objects and template code in combination with extremely robust stored procedures and tables, developers were able to release brand new integrations during every two-week development cycle with a very minimal number of defects discovered during testing. At the end of testing, it was proved the product and the framework was capable of serving every design, performance, and support requirement for our day 1 and day 2 operational needs.

What needs improvement?

CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a process, but they can introduce substantial performance issues. As another example, it’s better to perform verbose JavaScript execution within a Run JavaScript operator instead of within another operator’s pre- or post-execution script. As yet another example, it’s better to hard-code variables within the process dataset as opposed to creating the variables at run-time. The biggest issue for me is its lack of support for current JavaScript methods and functions, which makes scripts unnecessarily longer than they need to be. It seemed I could only rely on the methods and functions available in ECMA 1 (which was released in 1997), but that wasn’t a deal-breaker and the product is capable of extending its capabilities through the inclusion of other code libraries.

For how long have I used the solution?

We used it from December 2014 to April 2016.

What do I think about the stability of the solution?

It’s very important that all of the database servers reside within the same VLAN as the application servers; otherwise, there will be numerous performance issues. Additionally, it’s important to work with CA in order to determine the proper application configuration based on the number of requests you expect to process, the size of those requests, and the number of process instances required to satisfy the objectives of those requests.

How are customer service and technical support?

Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT.

Which solution did I use previously and why did I switch?

Before CA Process Automation, we used BMC Atrium Orchestrator; however, that product was extremely difficult for our support staff to support and had performance issues due to the size and frequency of our requests. Most of our developers found it difficult to trouble-shoot in AO. Before AO, we used Opalis (which is now Microsoft System Center Orchestrator). Opalis is exceptionally easy to develop in and support; however, it suffered through substantially slower performance when compared to AO and CA Process Automation (up to 30 minutes per request) when developed to accommodate all of our integration architects’ design, performance, and support requirements. I should add that I had no training on CA Process Automation; however, I did have training on AO and Opalis, but CA Process Automation was still easier to grasp, develop in, deploy, and support than AO or Opalis.

How was the initial setup?

The initial setup was straightforward. CA produces a great deal of documentation, which is extremely helpful during re/installs and updates. The production configuration was somewhat difficult due to our particular requirements and infrastructure.

What about the implementation team?

Both a vendor team and an in-house implemented it. The orchestration framework was developed in-house. Some integrations utilized custom APIs (developed by third-party developers) that allowed customers to interact with the framework. I would suggest all development work should be done in-house and expedited by using template process objects, dataset objects, start request forms, and code. (You don’t want a third-party developer’s work to cause performance issues against work that has proven its performance capabilities.)

What other advice do I have?

It’s a very good product, but the usage of any product really depends on your design, performance, and support requirements. There are other products that are built for high performance, scalability, and request-driven behavior, such as IBM DataPower Gateway, which provides a much faster and simpler solution to the framework that was developed within CA Process Automation (because it relies exclusively on XSL), and has built-in request sequencing (if you include IBM WebSphere MQ in the mix); however, there is a need for more technical acumen when working with IBM DataPower than with CA Process Automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Business Intelligence Analyst & Developer at a tech services company with 10,001+ employees
Consultant
The solution is highly scalable and provides a fault-tolerant environment.

What is most valuable?

If Google could translate ITPAM, it would say “Scalability”. The solution is highly scalable and provides a fault-tolerant environment. The web-based interface allows administrators to quickly see the status and state of each process being executed. The process design is very versatile in a way that adapts to any customer needs/requirements you may have. It gives the developer a bulk of alternatives, such as web services, JavaScript, or simply drag-and-drop technology to create your process.

How has it helped my organization?

For ETL purposes, this application accomplishes each requirement for data manipulation.

What needs improvement?

The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers.

I think I speak for everyone: I’d like to have more best practices and samples in the documentation, and for it to be open for more product integrations.

For how long have I used the solution?

We've been using it for three years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

CA Process Automation is the one of most stable and scalable solutions, and it's completely fit for the purpose. If we are talking about stability, it is one of the applications that has few errors in the logging files. I would advise you to host the solution on a dedicated server in order to benefit from the full power and system resources.

What do I think about the scalability of the solution?

With scalability, the application will always be limited to what Java offers. However, it offers a bulk of alternatives to achieve the requirements (web services, JavaScript, etc.). In the end, if you’re not able to achieve the final result, it's because you’re not following the right path.

How are customer service and technical support?

The support is quite close to development teams and they have enough technical knowledge to help a user to achieve their goals. They are fast in serving users, and the responses are accurate. However, the user must be precise in the description of the problem in order to expedite the initial troubleshooting.

Which solution did I use previously and why did I switch?

I know the whole collection automation solutions that CA offers. I consider that the application fulfills completely its purpose.

How was the initial setup?

The initial setup is a little complex. It has a lot steps where, to a common user, it might not be as simple as desired, but CA support provides documentation and the necessary support to ensure proper installation.

What about the implementation team?

The implementation of this application is fully described within the documentation, I have implemented it both through a vendor team and in-house. CA Support will reassure you that you have completed the implementation successfully.

What other advice do I have?

If you’re planning or looking for an application able to create process automation, stop looking. This is your application, as it is completely fit for the purpose.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user480762
Process Automation Engineer at a tech services company with 11-50 employees
Consultant
We've been able to automate work that would have otherwise been done manually.

What is most valuable?

  • Javascript operators
  • Pre- and post-execution code
  • API integration
  • Powershell

How has it helped my organization?

We've been able to automate work that would have otherwise been done manually.

What needs improvement?

Error handling on a per operator basis allowing native retries. For example the get email operator if there is a blip in the network and PAM fails to communicate with exchange it takes the error path when really I’d want it to keep retrying until communication is restored. It can be worked around but then it becomes time consuming and cumbersome to implement. It’s the same for other operators too. I’d like to see a search function on the operations tab when looking at past runs, it’s a right faff sometimes trying to find a previous run.

For how long have I used the solution?

I've been using it for two years three months.

What do I think about the stability of the solution?

Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak.

How are customer service and technical support?

It's excellent.

Which solution did I use previously and why did I switch?

At a previous company I used HPE Operation Studio, ITPAM was already implemented when I joined the company I’m currently at.

How was the initial setup?

I’ve reinstalled it a number of times, it’s straightforward.

What other advice do I have?

It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user465660
Developer at a financial services firm with 1,001-5,000 employees
Vendor
A strong option, as it has all of the common features of this kind of application.

What is most valuable?

The capability of connecting to unlimited number of databases, email servers, and SOAP services.

How has it helped my organization?

Before implementing this product, our Problem and Change Management Processes were very poor. We were unable to implement complex business rules, so our analysts had to do a lot of manual activities and we were very dependent on people’s personal knowledge. Nowadays, thanks to CA Process Automation (PAM), we no longer have this problem. Since PAM is capable of running almost any kind of task, we now have all of the processes' rules placed inside of it.

What needs improvement?

In general terms, the current features fit our needs very well. Because the process design is something like a “blank page,” the product offers dozens of ways to achieve a specific goal. But, if I had to point out something to be improved, I'd mention the configuration. PAM connects to CA Embedded Entitlements Manager (EEM) for authentication/authorization, and to its database to store information about the process. These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad.

For how long have I used the solution?

This solution has been used here since January 2014.

What do I think about the stability of the solution?

Lately, this product has been very stable. However, we have faced two major problems in the past. The first one is related to the database’s XA feature, which is mandatory to run CA PAM. Due to an unknown reason, XA stopped working, which caused us to launch a huge investigation. In the end, the root cause of the issue remained a mystery, and our solution was to re-configure XA from scratch. The second big issue was that the email connector suddenly stopped working, and we were unable to get emails from a mailbox. After a lot of time, we found out that the connection sometimes worked and sometimes didn’t. The solution was to implement a workaround to try again if the first attempt fails.

How are customer service and technical support?

We don't have too much contact with the support team, which is a good sign. In the few instances we did contact them, their technical support was pretty good.

Which solution did I use previously and why did I switch?

We didn't have an orchestration tool before we purchased CA PAM. We decided to implement PAM because we already used CA Service Desk Manager (SDM) for many years and its licensing includes PAM.

How was the initial setup?

The setup could be a little bit easier. It's very extensive, and it includes a lot of steps that you probably won't understand the need for.

What about the implementation team?

The installation was done in-house. However, all of the processes were created by a vendor team because we didn't have the knowledge to do so.

What other advice do I have?

When compared with other orchestration tools, CA PAM is a strong option, as it has all of the common features of this kind of application. However, it's important to keep in mind that its learning curve can be a problem. I strongly recommend official training for whomever will become an administrator and/or designer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user348378
IT Technician at a government with 1,001-5,000 employees
Vendor
It help us straighten up the environment with respect to orphaned accounts, which means we're more secure. And while the different modules aren't so tightly integrated now, the new release fixes that.

Valuable Features

Ease of installation and maintenance – the role management functionality. We can do role modeling with our privileged accounts. Because of our type of our organization, we have legal considerations so Process Automation is an appropriate solution for us. For the end users it might be worse, but for the security division you get a lot of control.

Improvements to My Organization

The role modeling helps us to have more control over our users. It help us straighten up the environment with respect to orphaned accounts, which means the environment is more secure. So the benefit is more internal for IT.

Room for Improvement

Now there are five different modules, but it’s hard to follow what happens in each location, so we’d like to see the solution more tightly integrated. The new release should be more integrated.

Stability Issues

Very stable. So far, perfect.

Scalability Issues

It is scalable; we have doubled services across the environment.

Customer Service and Technical Support

They were good. They helped us a lot from the beginning, from installation through the whole process. Not just their support, but also their professional services are top notch.

Initial Setup

It’s very complex, which is one of the disadvantages. There are a lot of modules to make the concept whole. We required professional services for the installation.

Other Advice

It’s working, but it’s complex. For example, when you provision something, you have take a number of actions in a lot of places to make it work, so it’s hard to have a holistic picture of provisioning. It’s not so nice buying socks, but you need socks.

It’s a long process to make it work – first you have to go through your whole IT organization to identify users and accounts and groups. So you have to consider the impact of changes in the process for the IT group.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user348321
Senior Operations Engineer at a insurance company with 10,001+ employees
Vendor
We can implement more quickly with fewer resources in a process that has been fleshed out over time.

Valuable Features

There are several valuable features--

  • The ability to tie together many systems; overall orchestration of these systems.
  • The ability to troubleshoot problem workflows in the middle of execution.
  • We use PA for right-sizing VMs, so changing CPU and memory sizes. If for some reason we can’t connect to it or the VM is set in a certain way where it’s resource limited, it’ll allow us to troubleshoot it instead of failing.

Improvements to My Organization

It gives us predictability in terms of our use of the solution becuase we can standardize our implementations. That means we can implement more quickly with fewer resources in a process that has been fleshed out over time.

Room for Improvement

I'd like to see additional form functionality and having Python as an available common script language.

Stability Issues

It’s been very stable. At one time we had some issues in a load-balanced environment, but those have since been corrected.

The way we have to interact with Linux machines has been a challenge, but that’s mainly due to how we’ve configured our environment rather than a limitation of the solution.

Customer Service and Technical Support

They’ve been very responsive. They were able to provide a quick solution to my issue and were able to get it resolved.

We were implementing some new functionality that used PA forms – the forms weren’t reading in the data as one would expect. We contacted support and they identified that the issue had been reported previously, they were able to give us the solution, and we corrected it. This happened over about a half day.

Initial Setup

It was already in production when I joined the company.

Other Advice

For our use it really does very well. It provides us exactly what we need, and it runs with low-resource utilization and moves quickly. As the product matures it will only get better.

Consider troubleshooting needs for workflows – how do you want those to be handled? The types of integrations you need – VMware, RedHat, and Windows, to be specific. Consider also your security needs, especially any LDAP or authentication integration requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user348132
Senior Systems Engineer I at a insurance company with 10,001+ employees
Vendor
It gives us the ability to go into the workflow that had halted for any reason, to research the issue, fix the problem, and continue the workflow. Better reporting is needed.

What is most valuable?

It’s a simple interface to be able to automate our process as needed. It gives us the ability to go into the workflow that had halted for any reason, to research the issue, fix the problem, and continue the workflow. If you’re 600 servers into a 900-server workflow, you don’t have to restart the whole thing.

How has it helped my organization?

We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation. That was in 2012. Now we’ve got provisioning a stack of servers in about 2 hours. We’ve automated probably 15 or 20 manual processes that run on a regular schedule.

What needs improvement?

Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works.

From a usability point of view, I’d like to see improvement on their script editor so I don’t have to use two tools to generate scripts (right now I develop outside of the tool, bring it into the tool, tweak it, and roll out my workflow).

What do I think about the stability of the solution?

Very satisfied. Mostly database issues – periodically locked transaction, and then the product goes down and processes don’t run. We haven’t seen that in seven or eight months which might be a result of upgrading to 4.2.1.

What do I think about the scalability of the solution?

We haven’t had to scale it out much, but when we do it’s pretty easy.

How are customer service and technical support?

They’re always good – it’s a non-issue.

When we upgraded EEM from 8.x to 12.x there was an issue that was not documented; that left us behind a little bit on our update. They gave us a workaround which they knew existed, but the problem was really with the documentation – when we prepped for the upgrade it wasn’t documented and some of the screens didn’t match up, and it wasn’t due to our infrastructure. It was due to a known but non-documented issue with CA.

Which solution did I use previously and why did I switch?

Management had adopted an “automate everything” attitude and rolled it down to us, so we had to come up with a solution.

How was the initial setup?

We built out the architecture. The initial setup was complex in the context of our environment at the time. Pulling in the right people from networking to get the load balancing correct. CA was there by our side the whole time – if we needed them they were very helpful. In our test environment, CA spent a week with us on-site just to teach us how to use the product. Once we got it in place, they’ve been there right along.

Which other solutions did I evaluate?

We were looking for a vendor who offered support and a good product. That’s it. We looked at IBM, HP, and Microsoft. The workflow management was the reason we went with CA.

What other advice do I have?

Support, usability, functionality are good. There’s always room for improvement. Make sure you know what it is that you want and don’t back down from those points as you do a POC or an evaluation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user347988
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
Vendor
We are using it to integrate all the different products that we have with CA. I can see it being used even if we were using other third-party products like Remedy.

Valuable Features

We have a slogan at my company: PAM can do everything.

What I like about it is the user interfaces. I also like the fact that there are so many ways that they offer it -- Web Service connectors, Service Desk connectors, and job descriptions that allow you to build around your design.

PAM is a very powerful tool.

I don't feel like there's a a problem we can't solve if we have to go outside the native product that we are dealing with, whether that's Service Desk or Catalog. If there's something we can't do in those natively, we can always find a way to do it with PAM.

Improvements to My Organization

I can really see ourselves using PAM purely in the stand alone environment. We are using it to integrate all the different products that we have with CA. I can see it being used even if we were using other third-party products like Remedy.

PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management.

Room for Improvement

I'd like to be able to do a deep dive into understanding how the engine works a little bit better, so that whenever I get called by an angry user about why something is taking so long, I'd like to be able to look through the logs like a developer would. I'm sure they could do a deep dive if I ever was able to engage them. The ability to do a deep dive would allow me to explain why something got hung up with in the process or explain how I can recover from a slow process.

Deployment Issues

No issues with deployment.

Stability Issues

We have an advanced environment that is tolerant to failures. I think it holds up very well considering all the processing and all the challenges it has to deal with day to day.

Scalability Issues

We haven't had to expand on the original environment that we stood up. We haven't really had to grow from the original configuration. We've built an environment that offers load balancing and full tolerance.

Customer Service and Technical Support

They are very knowledgeable. Most of my issues with PAM have been format-related like trying to account for a spike processes that might not have executed as fast as I thought it should execute. Those are intricate tickets to get resolved. A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes.

Initial Setup

It was easy.

Other Advice

Make sure you have a good background in scripting because it'll allow you to expand the scope of how you use PAM.

I would also suggest you to set the advanced availability configuration which gives you full tolerance and load balancing. It definitely pays off, especially if your PAM environment needs to be up 24/7.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user347958
Systems Support Analyst at a healthcare company with 1,001-5,000 employees
Vendor
Its value lies in automation such that there's less human interaction with it and therefore, more consistency in our automation.

Valuable Features

We're just getting into PAM and we don't have many processes in there, but I have plenty of ideas on what I want to do with it. But what I've used of it, I've seen that the value lies in just being able to automate things such that there's less human interaction with it and, therefore, more consistency in our automations.

Improvements to My Organization

We're required to engage with less human interaction for the processes. It takes the errors out and makes it more consistent. It's simple for our team to use because you only need to drag-and-drop connections.

Room for Improvement

I don't use it enough to be able to speak to it right now. But, I'd say that, although it's drag-and-drop, there's a little bit of a learning curve to use it correctly.

Deployment Issues

I didn't deploy it, but did not hear any complaints about issues.

Stability Issues

I've had no issues with stability.

Scalability Issues

We are not really using it enough for me to speak to it, but it seems very scalable.

Customer Service and Technical Support

I haven't had to log any tickets for it with technical support.

Initial Setup

I wasn't involved in the setup, so I can't say whether it was straightforward or complex.

Other Advice

I really just started using it a few months ago, so it's hard for me to provide any advice. I will say that the automation is nice and that it allows you the simplicity of just dragging things in and connecting them.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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