There is room for improvement in support. Support is provided, but from the enterprise perspective, the licensing costs can be a concern.

They do good work. We’re working closely with them. For our issues we think the solution needs a basic redesign.

The tool has been so bullet-proof, we haven't had to tap it, but when we have tapped it, it's been spot on.

The level 1 support is awesome, okay. Whenever we open a ticket with CS Support, we got a email response, a phone call, within 2 to 4 hours. If level 1 is not able to address the issue, they escalate to level 2 and level 3 and we get the solution very quickly.

The technical support is very prompt and knowledgeable. They go the extra mile to ensure that you meet your end result.

Six out of ten.

I would rate technical support with a 6 out of 10. A great deal of the support comes from the user community. This is valuable, but sometimes they are not as well informed as an SME.

We haven’t used CA technical support. We use an account manager for support.

I have used technical support multiples times. They are very informative and helpful.

There is not enough support in Central Europe but the central support is okay, it works.

Technical support is good. The support was quite responsive.

We've been in touch with technical support in the past. They are pretty good. They work to get back to us as soon as possible. We've been satisfied with how they've assisted us so far.

The level of technical support is good.

So far, the technical support that we've had is pretty good. I usually get about an hour response time, especially if it's something that's escalated. The other week, after I submitted a request I got a response in about 10 minutes. They opened a WebEx within an hour, and we were discussing the issue. It was surprisingly well, compared to other technical groups that I've worked with before.

I've not had any problems with the tech support at CA. We've got a consultant that's come in. He's been invaluable. We've done some training. We're working right now on mentoring some of my own people to start picking up some of those tasks, so I have not had any issues with CA support.

For any product enhancements or any challenges/issues experienced, we have used the technical support. It is good and responsive.

Tech support at CA has been very good during our implementation process. When we have technical questions that we need to get back into engineering because we are a very unique type of implementation, they've been very responsive.

Excellent. CA is always quick to respond and has a workaround to get us up and going in a reasonable amount of time. They have taken the time to understand our issues and what our visions are.

Fair. Determining a root cause for an issue or receiving any sort of permanent solution involving a code level change can span weeks or even months because technical resources seem limited on CA's side.

CA technical support is good. You also have a community where the experts will help you with issues.

I would give technical support the highest possible rating.

8/10. Support can be better but year to year it gets better. You can also contact developers using the community or during user-groups in London to share your ideas and new features you want to see in new releases.

7/10 because they can be more efficient to solve issues, and you always have to prove that the issues don’t come from your infrastructure but from the product.

The technical support is good.

Recently I used support for CA Rally, and I think it was really good. We got good support. They were able to resolve our issues and queries.

8/10.

8/10.

About a 3/10. It took weeks to get a simple quote for more licenses (we joked that CA doesn't want our money) and their support portal is very difficult to use.

About a 5/10. I'm not sure CA has more than one or two people who even know what the product is, much less the details of how it works.

9/10.

9/10.

7/10.

7/10.

The technical support is very good. They are always responsive and helpful, and try to resolve the issues promptly.

Technical support is very good. They have always been available.

We didn’t use it.

We couldn’t reach out to support because the product didn’t have the appropriate plug-ins.

Over the years customer service has improved, and I am happy with the current service. It's really good.

It's good, no problems so far. One of the good things is that I don't have to explain a lot if I raise a case with the Tech Support team and their responses are also quick (surely it is based on case priority).

Technical support is good. We still have a few concerns from CA. They have worked with us for a long time, approximately 6-8 months.

They're helpful for lots of things. Never had issues with them.

It's good.

It's good.

Excellent.

Excellent.

The technical support is excellent.

5/10 - CA has bought this product recently from Nolio and does not have much expertise available to answer our queries.

8/10.

8/10.

8/10.

7/10.

I give technical support 3/5.

I've not had experience with customer service.

I've not had experience with technical support.

We found the technical support to be very low level.

We have done our research and found the customer service of CA technical support to be excellent. It's really good. They are always there. They treat our cases very seriously, and I'm really happy that we get to interact with them. They make sure that they understand our pains and they understand that when we say there are emergencies, they know that we mean it.

The technical support is good from CA's part.