CA Service Catalog Competitors and Alternatives

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Real User
Analysis Manager at a tech services company with 11-50 employees
Jan 17 2018

What do you think of JIRA Service Desk?

Primary Use Case Service Desk and implementing typical ITIL processes (change, incident, problem, support management, etc.). • Improvements to My Organization Allowing customized processes for our service contracts. Reporting and easy export to Excel spreadsheets, or similar. • Valuable Features Code available Emails for groups Usability  Bang for the buck (in small and mid-size organizations) • Room for Improvement SaaS version for large organizations (more than 2000 users) is not available. Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS. • Use of Solution One to three years.

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