CA Service Desk Manager Competitors and Alternatives

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Read reviews of CA Service Desk Manager competitors and alternatives
Real User
Global Command Center Analyst at AstraZeneca
Mar 22 2017

What do you think of ServiceNow?

Valuable Features Reporting Incident Configuration Visual Task Boards Scheduling Evanios Operations Easy integration Customized Dashboard as per user requirement • Improvements to My Organization Scheduling reports has decreased manual effort. Integration is possible with almost all monitoring tools and auto-ticketing functions properly. • Room for Improvement A duplicate ticket option should be enabled - this feature can help to take the same information from a close incident thus decreasing manual time. • Use of Solution 4 years • Stability Issues No issues. • Customer Service and Technical Support Customer Service: Excellent (9/10) Technical Support: Excellent (9/10) • Previous Solutions In my previous organisation we used LanDesk...
Real User
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
Nov 15 2017

What do you think of CA Cloud Service Management?

Valuable Features Event-based. • Improvements to My Organization Automatic tasks. • Room for Improvement Flexibility to customize. • Use of Solution Four years. • Deployment Issues No issues. • Stability Issues No issues. • Scalability Issues Not applicable. On-premise or cloud, I do not need it. • Customer Service and Technical Support Great. CA Technologies support is excellent. • Previous Solutions Yes, many. • Initial Setup The initial setup was easy. • Implementation Team We did the implementation ourselves (in-house).  • ROI I do not know. • Pricing, Setup Cost and Licensing Not applicable. • Other Solutions Considered Many.

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