CA Service Desk Manager Competitors and Alternatives

The top CA Service Desk Manager competitors are
  • ServiceNow
  • JIRA Service Desk
  • Zendesk
Read reviews of CA Service Desk Manager competitors and alternatives
ServiceNow Logo
ServiceNow
reviewer896733
Real User
Director of Channels and Alliances at a tech vendor with 11-50 employees
Aug 13 2018

What is most valuable?

The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest... more»

How has it helped my organization?

We have set a standard around the way we build content. We have found that if we build for ServiceNow, it will pretty much import anywhere. The format is very similar. ServiceNow... more»

What needs improvement?

Some enhancements to the self-service platform would be helpful. That part is still a little barebone. There are some things that they could do better that we have suggested to... more»

What other advice do I have?

First, decide what your processes need to be. Determine what your environment needs, what's important, what your priorities are, what your process methodology is, and find a... more»
IVerlaek
Real User
Director at a tech services company with 1-10 employees
Feb 26 2018

What is most valuable?

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources... more»

How has it helped my organization?

JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent... more»

What needs improvement?

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work... more»

What's my experience with pricing, setup cost, and licensing?

Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited... more»

Which other solutions did I evaluate?

We previously used CRM systems, like Vtiger CRM and SugarCRM. These are not intended for a development department.

What other advice do I have?

Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the... more»
Zendesk Logo
Zendesk
Vincent Guibert
Consultant
Consultant en organisation & chargé de mission à l'international at a consultancy
Jun 22 2017

What do you think of Zendesk?

Valuable Features: Its agility and simplicity are the most valuable features. This tool is very user-friendly. • Improvements to My Organization: It saves the costs, time and energy. It improves the relationship with my customers. • Room for Improvement: It needs to improve in terms of its flexibility, price, and installation. • Use of Solution: I have used this solution for three months. • Stability Issues: There were no stability issues. • Scalability Issues: At the very beginning, we had some scalability issues. • Customer Service and Technical Support: I would give the technical support a 9/10 rating. • Previous Solutions: Previously, we were using another solution and I switched over for the price. • Initial Setup: The setup was complex...

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