CA Service Desk Manager Competitors and Alternatives

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Carlos-Garcia
Consultant
Senior ICT Consultant
Jun 05 2017

What is most valuable?

Valuable features include ITIL integration, main ITIL processes on real applications, ease of use, and customizability.... more»

How has it helped my organization?

We outsourced most of our IT services. Having this application for support to replace the benefits of full control for... more»

What needs improvement?

Request management is not clearly separated form incident management. The conditions to customize this could be tricky... more»

What's my experience with pricing, setup cost, and licensing?

It is cost effective and well-balanced in benefits.

Which solutions did we use previously?

We used Cherwell and CA Service desk.

What other advice do I have?

Give them the chance to implement a demo and put in a short amount of time for practice to see how easy and effective... more»

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