CA Service Desk Manager Valuable Features

Marcos L. Domingos
Support Analyst at Sonda IT
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts. In these resources, knowledge management gains strength and favors the dynamics of use and service, ensuring agility in operations. View full review »
Consult298936
Consultant at a financial services firm with 501-1,000 employees
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information. View full review »
Fernando Bruno Videla
Security Architect at Netnix
We can search open cases and closed cases to find what we have done in other incidents. We use the cases as a knowledge base to find what we did last time this incident occurred. Also, prioritization is valuable and managing work queues. View full review »
Find out what your peers are saying about CA (A Broadcom Company), ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: December 2019.
390,510 professionals have used our research since 2012.
Olnika Mogakane
Assistant Director with 1,001-5,000 employees
The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow. View full review »
Find out what your peers are saying about CA (A Broadcom Company), ServiceNow, Atlassian and others in IT Service Management (ITSM). Updated: December 2019.
390,510 professionals have used our research since 2012.