CA Service Operations Insight Reviews

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Real User
Director at a individual & family service with 1,001-5,000 employees
Dec 09 2016

What is most valuable?

It's going to help us do our job better, more efficiently, and more quickly. The tools shorten our time to diagnosis and resolve problems, and to analyze things. It's probably going to reduce overall efforts, overall man-time, or manpower... more»

How has it helped my organization?

It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training role, rather than all senior people, as we are stuck with now. It's a lot of opportunity to fix... more»

What needs improvement?

In regards to their newly released Operational Analytics interface for mainframe systems, so far, the first releases are a limited set of data. The future releases are going to bring in surrounding data, database network metrics, and other... more»
Technology Architect at a tech company with 1,001-5,000 employees
Jan 04 2017

What do you think of CA Service Operations Insight?

Valuable Features The most valuable features are the integration and probably the presentation layer. • Improvements to My Organization It gives a high-level service view, and we use it for event monitoring. • Room for Improvement I rated this product highly because it does what it is supposed to do, and it's configurable and adaptable, but it still needs some work. What exactly it needs to improve is too complicated to answer. I'd have to think about that for awhile, so I can't really think about that. • Stability Issues It needs some work in the stability area. It's enterprise ready, but it's not as robust for a large volume. • Scalability Issues As we drive up the solution and add more and more features, we'll see whether it holds up. • Customer Service and...


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What is CA Service Operations Insight?

CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

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Lexmark, HCL Technologies, Banese

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