CA Service Operations Insight Reviews

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SethMiller
Real User
Director at a individual & family service with 10,001+ employees
Dec 09 2016

What is most valuable?

It's going to help us do our job better, more efficiently, and more quickly. The tools shorten our time to diagnosis and resolve problems, and... more»

How has it helped my organization?

It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... more»

What needs improvement?

In regards to their newly released Operational Analytics interface for mainframe systems, so far, the first releases are a limited set of data.... more»

Which other solutions did I evaluate??

We had some home grown solutions that we were developing. They had the right product at the right time for us. It looks like a better fit than... more»

What other advice do I have??

It really does what most people don't even realize that they need to do. It uses historical data to monitor where you're at currently. A lot of... more»
Technoloc9f1
Consultant
Technology Architect at a tech company with 10,001+ employees
Jan 04 2017

What is most valuable?

The most valuable features are the integration and probably the presentation layer.

How has it helped my organization?

It gives a high-level service view, and we use it for event monitoring.

What needs improvement?

I rated this product highly because it does what it is supposed to do, and it's configurable and adaptable, but it still needs some work. What exactly it needs to improve is too... more»

What other advice do I have??

I was not involved in the decision to invest in a solution. I’m in the test team, and I don’t make the selections. But if I were involved, the most important criteria would be the... more»

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What is CA Service Operations Insight?

CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

Also known as
CA SOI
CA Service Operations Insight customers

Lexmark, HCL Technologies, Banese

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