CA Spectrum Customer Service and Technical Support

reviewer873600
Director, Global Network Engineering at a tech services company with 10,001+ employees
I have had some experience with the technical support team. Because of that, we are looking for alternative vendors. View full review »
itarchit489981
IT Architect at a comms service provider with 10,001+ employees
The support depends on the complexity of the problem. Because our own knowledge is quite high and our environment is quite huge, problems can be very complex and time-consuming to solve. View full review »
itarchit489981
IT Architect at a comms service provider with 10,001+ employees
We thought that because we are not beginners anymore, we have very high expertise ourselves, so we usually take a second-class support approach or we fix it ourselves. But when it's more complex, it takes a little bit more time. View full review »
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