CA Spectrum Room for Improvement

OSS Manager at Telefónica UK / O2
CABI was a major issue for us, but the newly added Jaspersoft is a better-suited reporting toolset, so this has already been addressed. The OneClick UI is a little dated, but still very functional. They are also addressing this with the new web client. It's not quite where it can be, but it shows promise and looks pretty good for their first attempt at it. One thing I would like to see is that all the IM products look similar in terms of UI design/widgets, etc. We are an MSP and would like our customers to have a seamless experience and not be able to notice moving between the various Infrastructure Management products. View full review »
Network Tools Engineer at a manufacturing company with 10,001+ employees
The only pain point I have is some issues with support and the timeliness of getting a resolution. Other than that, we're very pleased with the functionality. They're coming out with Spectrum 10.3 and I'm sure it'll have some additional functionality. For our environment there's not a pain point from a functionality perspective. View full review »
Stuart Weenig
Senior NMS Architect at a energy/utilities company with 1,001-5,000 employees
I would like to see them eliminate the Java console. The user interface for this is a Java applet that runs on your desktop, and it is very problematic for us in a large organization where Java is looked at as the big, bad evil thing that we should never have installed on anybody's computer because of security reasons and all that. Also, Java has an old look and feel, and it is slow-performing, as far as the client application is concerned. That is the reason why a lot of applications have gone web-based. What I would like to see out of the next version of Spectrum is a web-based GUI that is completely incorporated into what we call the "Performance Center", which is an existing system that is kind of a manager of managers, a Mom, if you will. That manager of managers would be the perfect place. View full review »
TEM Engineer at a tech services company with 10,001+ employees
* NCM: Needs to be more user-friendly and refined. The ability to quickly see changes across various time configured backups helps to quickly identify changes which could be a root cause to a prevalent problem due to incorrect configurations. * MRTG graphs need to be more intuitive. * The GIS map feature needs to be enhanced and synced with topology views of containers and global collections. * The probable cause database needs to be enhanced. * As Cisco and Alcatel lose out to cheaper competition like Huawei, ZTE, etc., device certifications need to be updated. View full review »
Sr. Monitoring Engineer at a tech services company with 10,001+ employees
They really need to work out some bugs. Getting away from Java is a good step. I'm looking to see how well we can integrate performance manager (PM) and UIM into that, and see how they all play together. I've got a distinct feeling that there's going to be difficulties that are beyond what they're advertising as to how nice and easy it's going to mesh them together. I think there's a lot of work that still needs to be done in that aspect. I would like to see easier integration and implementation of device MIBs. I usually find that, whenever we go to add a new device, the MIBs haven't been certified yet. This is a painful process to get them working in order to find alerts, associate cost codes with event codes, and things of that nature. If they can make that process easier, that would be fantastic. That's probably the biggest challenge I found; when I'm dealing with event codes and making sure that they are processing things as necessary. We need them to understand what's coming from the end boxes that are throwing the traps. View full review »
Daniel Alejandro Zuleta Zahr
Developer at a tech services company with 11-50 employees
It’s like having a Ferrari, without a professional driver. Most companies don’t use all the good features. The out-of-the-box features are just too poor: (Ping, CPU, Disk and Memory, Process, and File Systems). CA Spectrum is an infrastructure monitoring tool, that comes with a few easy to configure metrics, such as Ping, CPU, Disk & Memory, Process and File Systems. However, these metrics are really basic, actually we can do better with Nagios or any other open source tools in the market. In my experience, most big companies, that have CA Spectrum only use it for monitoring these basic metrics, i.e., where the real benefit is not there. If you only want it for this purpose, then there are better and cheaper options available. It’s mostly for SNMP. It doesn’t give you performance metrics: You need CA eHealth for this. Some of the benefits of this solution (also mentioned above) are: Event Configuration: It can easily (for an expert) create any business logic such as it can alert first, if you receive 2 events from Type A. If you already alert this kind of alarm and it happens again, then do it only, once every hour. Event Correlation and Root Cause Analysis. Service configuration (model a service). Southbound Gateway integration – It can integrate with any other solution and dynamically, create models on CA Spectrum. Alarms (impact, root cause, symptoms, etc.) Watches – It can create custom metrics, besides the basic ones that I have mentioned before. InfoView – It can create custom reports. Topology view – This one is really difficult and time consuming, but awesome, if you can do it right. Most companies spend money on the license, but they don’t have a good administrator, to make use of all the good features. So they end up with a really expensive tool, that does only the basic things, which any tool in the market could do probably better. But, the good features of CA Spectrum, only a few monitoring tools can actually do. View full review »
Senior Enterprise Monitoring Engineer at a tech services company with 501-1,000 employees
Better integration with all the other products in the Agile suite of tools; anything they could do to make that less complex, would be great. They've made it less complex, it's getting better as time goes. It's just such a long road because different products were originally different companies that have been hooked together, acquired, and then assembled as their overall solution. And there's good and bad in that. The good is they have all these capabilities in a one-stop shop. That's awesome. But, sometimes those were competing products that are now having to work together, and they have to come in and force them together. It adds to the complexity. If nobody else has said documentation, let's go there. I understand, you can either write about it or you can do it. And most of us would rather they do it, but now that they've done it, those of us that didn't do it, we need to go and find: "Where did they write about this to tell us how to do it?" That's always lacking. Some of the products are better than others at documentation. Some are them are very good and some of them are not as good. It's a little disheartening when you go in to find whatever it is procedure you need to do and it's just not there. Or it's wrong. That's my favorite. View full review »
Lee Mullican
Manager IT at New York Presbyterian Hospital
The web-based client that Spectrum has needs to be able to use multiple landscapes and multiple alarm filters. Right now, if you choose a landscape and then choose an alarm filter, you can have one or the other, but you can't pair them, which is a major problem because we have more than one landscape. That's one example. Another example would be to have the ability to leverage Spectrum into Performance Center regarding topology maps. In Performance Center, we cannot see a topology map with drawn out nodes or take a picture from Spectrum and put it into Performance Center to see the nodes and links between the nodes. That would be something that we would like to see. At a recent conference, we spoke to CA about that; you never know. I hear the latest version fixes this, but I have yet to see it. If they can give me that in the web-based client, I would give Spectrum a 10/10. Then my team would be able to use it. Right now, with Java OneClick, it's a problem, because people would like to be able to launch it. I would also really like to see a mobile Spectrum app. I know they have one, but it's really not very good. I don't know how much money and time they put into building it, but that would be great. If they had mobile, I have on my phone what they have. But it's really not very good. Again, if I could get the same view from my phone that I get from OneClick that would be awesome. View full review »
Chuck Shaffer
Associate UEM Technologist at Sheetz inc
If 10.2 goes completely to HTML5, I think that's going to be awesome. Just give everybody a website and tell them to log in and it'll be single-sign-on login, too, so they don't even have to remember another password. There is value in that alone, just trying to get people to log in and use it themselves, see it, and monitor it. They can monitor their own stuff and if something is wrong, I can do the tweaking, but at least they could see what's going on. I don't have to sit there and look at a dashboard and call everybody up and say, "Hey, your server's got an alert" because they don't want to mess with the Java console. They don't want to install whatever they have to, in order to do it themselves. I don't know, I call it laziness, but they're busy too. If it could fix it itself, that would be great! I think the way they're headed now with the roadmap and the visions that I saw. I really think that any improvements that they're going to make will be made in this next release. Basically, what I'm seeing right now, I think the improvements are happening.. View full review »
Telecommunications Engineer at a tech services company with 501-1,000 employees
There's always room for improvement! In order of importance, I would say that CA should start to get rid of Java on the OneClick console. They could highly improve the Configuration Management feature, the schedule manager and the watch's allowed types and formulas. View full review »
Jason Hohmann
Communication Systems Analyst at a healthcare company with 10,001+ employees
If they could interact with the MIBs of vendors better, and have a lot more pre-loaded ones, that would be amazing for us right now. View full review »
Heath Washburn
Monitoring Engineer at Interval International
Integration with third-party vendors could be improved by adding more trap solutions for third-party devices. These are now supported somewhat and I know that they're working on it, but people have a wide variety of different devices, servers, and equipment. It'd be nice to see all of that included into the software. I think it still has room for improvement as far as the application, but support could also be improved. Third-party integration and other features have been requested over the years. I feel their support staff could work on these a little bit more, but as far as the application goes, I'd give it an 8/10. View full review »
IT Manager at a manufacturing company with 10,001+ employees
CA is going in the right direction. What we want is more integration between the tools and it looks like they are doing more of that. That is probably the big thing. Better integration between the tools, being able to take all the data from the tools and having it available in one place, such as generate dashboards, analytical data, etc. I would like to see CA move Spectrum, Performance Manager, and some of their other tools moved to a SaaS based model. You see a lot of other manufacturers which are moving toward SaaS based models. View full review »
Edgardo Serra
Head IT Operations at ICBC Argentina
From the users perspective the looks and feel of dashboards of Spectrum would be easier to use and for understanding as APM will be in 10.5 version which we saw in CA World. Also, from our point of view, It´s necessary that CA people in charge of Spectrum tool, work more in order to better integration between Spectrum, with APM, SOI and UIM. View full review »
Juan Manuel Testino
IT Planning And Control at ICBC Argentina
I would like to see Spectrum dashboards more oriented in users necessities with an UX point of view. Also, I would like to see a more proactive approach to help managers to predict issues. Today with Spectrum we work in a reactive way where we notice problems after they occur. I would like Spectrum allowing us to prevent problems before they affect our Infrastructure. View full review »
Parag Pujari
Director IT at CNO Financial Group, Inc.
Once something goes down, that is when we get alerted versus we need more predictive analytics in place so we know a case based on patterns putting AI in place, or something along those lines, so we know that there is a pattern growing that the systems going to go down. Therefore, it becomes preventative versus reactive, so that is one area of improvement that I can suggest from a product perspective. I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms. View full review »
Fabio Andre M. Sant' Anna
Consultant at a tech services company with 501-1,000 employees
There is room for improvement in the integration with other non-CA tools and databases. With some items that I scored, I have noticed that there have been significant changes in version 10, such as the WebClient. We have some information collected by proprietary tools and some data stored in applications with our own development and we have difficulties in integrating/importing/exporting data to update and maintain the data. Regarding the functionality of version 10, even though it is still in the stage of deployment and maturation, we realize the WebClient functionality already attends to much of the need following the occurrences without depending on the implementation of the Java client. Another improvement I noticed in the new version was the greater capacity of absorbing devices in the same SpectroSERVER, facilitating the administration/maintenance of the tool and reports. View full review »
Mark Parkin
Enterprise Systems Management (ESM) Engineer at a tech company with 10,001+ employees
CA works continuously to upgrade this product, adding new abilities and fixing bugs. They do a very creditable job. The areas I am aware of that could use improvement are fairly minor; for example, the ability to sort lists in the Discovery Console. Things like that. CA provides a good customer feedback mechanism they have dubbed “the idea wall”. Suggestions for improvements, expansions, etc., can be posted there. These ideas are often incorporated into CA products. View full review »
Saad Syed
Software Engineer at Charter Communications, Inc.
There are certain attributes that we would like to be able to send northbound to different applications or different API calls that we can use. That is one area for improvement. Also, I would like to see a unified poller, which they have already talked about. If I have Performance Center in Spectrum, I don't need to have separate servers for those same applications. I could have one unified poller, which is getting the traps and also polling information. View full review »
Senior Enterprise Operations Manager at a individual & family service with 10,001+ employees
I would like to see a better, more simple web interface. Getting rid of the Java requirements would be awesome. We have a lot of different applications that use Java. Sometimes there are conflicts. For example, we have some web based applications that are proprietary to our company, which use a different version of Java than Spectrum, and this creates a conflict. The Java requirement to run the console causes issues in some cases. It is possible to update the JAVA_HOME path, but requires knowledge of client operating systems. Having an HTML interface which does not require Java would be ideal. View full review »
George Saulnier
Application Performance Analysis/Migration Engineer at a tech services company with 1,001-5,000 employees
I'm not familiar with all the current features and all its capabilities. I only know what it can do now. It suffices for what I need. Spectrum already collects system information as SNMP data. What I additionally would like to see is utilization information. I only get alerts when the CPU reaches certain thresholds. I believe it does the same thing for links when links reach a certain threshold. I'm interested in statistical gathering. My primary job function is to determine why applications are slow, why customers experience latency, and related issues. I need to diagnose quickly whether its utilization, device failures, or if it's something beyond that. If so, that requires another tool altogether and I need to take a look whether Spectrum provides that type of information. View full review »
Lead Network Performance Engineer - Engineering Performance Services at a retailer with 10,001+ employees
Right now it's a Java-based application and we want everything moved to Web HTML5. The second big feature we want is log correlation. Currently, we can't do either of these features. View full review »
John Simpkins
Network Systems Integration Engineer at University of Michigan Health System
Spectrum is interesting because it's a super-mature product for CA, and it works really, really well the way it is. In terms of new features and functionality, I feel like there has to be a transition there. The Spectrum OneClick is a Java-based client, and that's aging. Really, before any new feature integration, I'd love to see a comprehensive rebuild of the UI. View full review »
Luis Miguel Goez Mora
Senior Manager Information Technology Infrastructure at a insurance company with 1,001-5,000 employees
Like SpectroSERVER's fault tolerance (FT) functionality, the OneClick console should have a native HA or FT functionality. Actually, the only way to get this is by using a load balancer. Spectroserver is the core component in CA Spectrum arquitecture that polls devices in to network, you can use multiple servers to build some kind of "cluster" to provide continued device polling when some server fail. Oneclick console ( web server) is front end of CA Spectrum it do not have an option to provide continued user access when a oneclick server fail ( High Availability). You can use a Load Balancer but is very expensive. View full review »
Luis Miguel Goez Mora
Senior Manager Information Technology Infrastructure at a insurance company with 1,001-5,000 employees
SpectroSERVER fault tolerance (FT) functionality: The OneClick console should have a native HA or FT functionality. Actually, the only way to get this is by using a load balancer. SpectroSERVER is the core component in CA Spectrum architecture which polls devices into the network. You can use multiple servers to build some kind of "cluster" to provide continued device polling when some server fails. A OneClick console (web server) is front-end of CA Spectrum, and it does not have an option to provide continued user access when a OneClick server fails (High Availability). You can use a Load Balancer, but is very expensive. View full review »
Jeremy Guthrie
Systems Engineer at Charter Communications, Inc.
Definitely the way this product needs to go is more web-based. They need to put more emphasis in the web technology. There is some there, and it is being developed, but it is not all the way there. There is a Java fat client that they have not moved all the support from the Java client into the web and that is what they need to do. View full review »
Donald Krauss
Senior Service Delivery Analyst at a retailer with 10,001+ employees
I am not sure I can address areas with room for improvement because right now, it is doing everything we need. See my tech support comments below. View full review »
Rodolfo Siqueira
IT Infrastructure Manager at a government with 11-50 employees
It's very difficult to use and customize. In order to maintain the software, we need specialized help. The usability is an issue for us. View full review »
Rafael Maia, ITIL Intermediate, ISO´s* 1400+
IT Analyst / Technical Manager at a tech services company with 10,001+ employees
I did not see the best level of usability. View full review »
IT Operations Manager at Delta Air Lines, Inc.
A lot of the filtering and orchestration of the background takes a lot of manual work. There are a lot of processes involved and it is hard to keep it up-to-date with a lot of moving parts. Making it more dynamic could be better. View full review »
Kevin Kaufman
Manager Of Monitoring Service Delivery at American International Group
The biggest issue is our integration right now between UIM and Spectrum is lacking. It does not allow us to pass all the details. There is a new integration, which has the new version of UIM. I hope it clears up everything. View full review »
Shawn Ousley
Network Engineer at Aerospace Corporation
HTML5. Right now, it is a very Java driven application. We have lots of issues. If we do have any issues with the front end side of it, it would be Java. Dealing with Java and all the changes that are constantly happening with Java. View full review »
Senior Manager at Allscripts
It is not so much in regards to the product itself. In my opinion, it's the documentation that I find is not up to the mark. Instead of reading 400 pages, if they could just give me one simple example, it would make things a lot easier because it's a very complex product that does a lot of complex things. I would like to have illustrations on how to do the simple things as opposed to sending me a link that refers to 400 pages of a manual; it doesn't help. Saying “select the criteria” is meaningless if I don’t have the basic knowledge of what the criteria means or why I’m selecting it. View full review »
Nuno Rosa
Lead Consultant at a tech services company with 10,001+ employees
The GUI needs to be changed from Java to HTML5. This includes its integration with CA UIM, and the ability to dynamically move objects around. View full review »
Chief Of Staff at Aig
They are looking at other CA products and I'm sure they are happy with Spectrum. We were looking at AXA (CA App Experience Analytics) and some of the tools you can integrate it with. In our company, we have Spectrum and SOI (CA Service Operations Insight) that we integrate with other tools. So, maybe they can combine the features into one product which can help. View full review »
Ilya Shutov
Head of Data Science at a tech services company with 1,001-5,000 employees
It's a mature product for a classic network. New areas (NFV, SDN, APM) are covered by new technologies. As such, products should have tight integration with modern data science platforms. View full review »
Umair (Abu Mohaymin) Akhlaque
Enterprise Solutions & Services Head at a tech services company with 11-50 employees
Its not performance management tool for Network Performance Management you need to have CA UIM or CA eHealth. View full review »
Capacity Planning at a healthcare company with 10,001+ employees
I'd like to have more dynamic weather map capabilities and network mapping tools. I'd like to be able to scale some of the applications within Spectrum and I'd like to be able to add some functionality. But overall I'm happy with it. View full review »
Senior Technology Architect at a tech company with 10,001+ employees
A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics. They are separate products. There is some integration recently of the two, but not really at what I will say at the analytics level to tie the two, from one problem to the other. View full review »
Systems Architect at a transportation company with 1,001-5,000 employees
I’d like to see better access to data elements via the API as well as better elements for the UIs. The UIs are somewhat inflexible and we'd like to see that improve. View full review »
Infrastructure and Application Surveillance Specialist at a hospitality company with 201-500 employees
Interop between server/agent based monitoring (UIM). View full review »
Network Engineer at a tech services company with 10,001+ employees
I would like to see easier use in some things, such as trying to configure certain correlations I've been working on. It's been a little bit of a hassle, because I'm not super familiar with their products and the best way to go about things. View full review »
Michael Arnone
Senior System Engineer at Northwell health
I would like to see more integrations with other products. View full review »
Business Analyst Level 3 with 1,001-5,000 employees
There is a need for the separation of monitoring models as a log, Windows service, etc. View full review »
Engineer at a construction company with 501-1,000 employees
I would say integration between performance monitoring and CA Spectrum, as well as improved graphing capabilities. View full review »
Programmer at a healthcare company with 10,001+ employees
I would like to see better scalability, and maybe, a more intuitive user interface. View full review »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees
The configurations are still XML-based and require a good deal of coding to setup each object for monitoring. Alerting is yet more coding, and relationships are more coding... In a drag-and-drop world, this tool is in need of a bit more than a make-over. View full review »
Ilson Baltazar
Coordenador de Suporte - Command Center with 51-200 employees
OS monitoring needs to be better developed, as well as their services, e.g., cluster monitoring, URLs, etc. View full review »
Scotty Orr
Advanced Solutions - Sr. Strategy Advisor at GDT - General Datatech
It needs better integration with other CA products. View full review »
Juan Pablo Ferrari
Support Engineer Management Area with 201-500 employees
Make it easier to certify devices. View full review »

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