It takes a couple of prods once in a while to get technical support going. I try to convince them to say it is something that's valuable for everyone. Even if you go out and test the waters with it, you'll see that this kind of stuff that we're suggesting would be kind of nice. From that end of it, they've been pretty accommodating. They sit down with us and listen to what we have to say and then, we try to collaborate and come up with a viable solution, which is good. It's all we want. Because we don't see the whole picture from our end, they don't see the whole picture from both ends. We sit down and come up with a good solution. I'm not too crazy about the CA community; it's kind of like Facebook or anything else, it's nice, but we go right to the jugular most of the time. If we need support, we go to support. Now, the one good thing on the CA community is possibly the video clips that come out. We kind of suggested that and that's getting better. They're creating more and more. Now they have slacked off a little. I haven't seen too many developed lately. But they need to get more of those. I think they're used a lot. We can use them in our training and they're very valuable. Other than that, my social is just to collaborate on a certain thing and get these votes. I say something like, “Hey I’ve got an idea, here's a vote.” I've put a half a dozen of them out there and they'll get no votes; no one looks at them. It’s the same thing we do when we collaborate on the sprint sessions. There's not too many people that voice their opinions. I think it's the same thing you know. They don't want to sit on the communities and they don't want to open their mouth in the sprint review. I don't think it's just unique to that. It's good that people are listening. I just wish they would tell us more. For example, we went to a couple of sessions that they had locally in Pittsburgh; a CA community-type, three-day session. We ran on a couple things and at the end he said, "Oh yeah, by the way, we’ve got this now." Well, why didn't he tell us sooner? If we have an idea, it would be nice if they come back and say, “Hey, we are working on your idea but we need a little bit more information.” But that type of information isn't really relayed. It's like a big wall in between. Even though they're working on it, they don't tell us.
