CA UIM (DX Infrastructure Manager) Reviews

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Real User
Monitoring Engineer at a tech services company with 1,001-5,000 employees
Dec 31 2017

What is most valuable?

The convenience of both the web portal as well as the thick client. We are able to go in and actually leverage the thick client for a nice, easy drag and drop solution. It works out really nicely, especially for our front-end team. The team that I am on is actually quite small, so we need to… more»

How has it helped my organization?

It's the outcome of our being able to perform our job and gather the information we need in order to provide value to our customers. The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given… more»

What needs improvement?

Usually it's reliability issues. Some of the components don't always function as intended, or don't function as you would think they should. To give a specific example, within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of… more»

What other advice do I have?

My most important criteria when selecting a vendor are * level of support * reliability of the tool * functionality of the tool and * cost, obviously. Know what kind of products you are going to be using UIM to monitor and manage, and ensure that the compatibility is there. Because if there is not… more»
Kc Njokuoma
Real User
Implementation/Delivery at a tech services company with 51-200 employees
Sep 26 2019

What is most valuable?

It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network. It flags issues and sends an alert or SMS so we can dive down and know exactly where an issue is coming from, and… more»

How has it helped my organization?

It used to take longer to identify issues and to resolve them. But with this solution, we are able to know exactly where an issue is coming from and to tackle it. It helps us to reduce the time and cost involved and the number of employees… more»

What needs improvement?

One issue I'm having with CA now is the complexity of the solution. They have APM now, Application Performance Manager, as part of it. I think they are still trying to understand how the application works. In terms of deployment, it's not… more»

Which solution did I use previously and why did I switch?

We did not have a previous solution. I have tried other solutions, such as Microsoft SSCM and SolarWinds. I've played around with them, but I have not really used them.

What other advice do I have?

CA is a very nice solution. Before you make a final decision though, make sure all the stakeholders understand the solution and how it works. If they don't understand how it works they might not be able to appreciate it. It's a powerful… more»
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Brian-Moore
Real User
Tool Admin at BCD Travel
Dec 11 2017

What is most valuable?

* The ease of administering * The probes * The reporting on the interface. It has all been pretty easy.

How has it helped my organization?

One benefit of it is, compared to the last tools that we had been using, we can make sites for all of our departments to look at their own things: the network team, the server team, the Linux guys… more»

What needs improvement?

I would like a credential management portion, since a lot of probes require different credentials. Some require the same one, but you have do it across a bunch of different servers and once you have… more»

Which solution did I use previously and why did I switch?

We were using about four or five different solutions and everybody had to have all these different tools up at the same time. We were looking for one where we could just have one solution.

What other advice do I have?

I would recommend this solution to another company, as I am happy with it. Most important criteria when selecting a vendor: reputation and 24/7 support.

Which other solutions did I evaluate?

We looked SolarWinds (they have an infrastructure monitoring solution), Microsoft System Center Operations Manager, BMC, and quite a few more. We eventually chose UIM, because it was easier, looked… more»
Charles Foy
Consultant
Manager at a tech company with 10,001+ employees
Dec 11 2017

What is most valuable?

The vast array of robots that are available.

How has it helped my organization?

Provides a comprehensive monitoring solution for our open systems and also the mainframe. That is our biggest benefit. The comprehensive monitoring aspects of it with over 200 probes available and one… more»

What needs improvement?

We have a customized auditing feature that we have set up to ensure configurations are deployed to each server as per our desired model. We have 104 models and 104 packages. All of that has been… more»

Which solution did I use previously and why did I switch?

We had no previous solution. It was the early days of Windows NT 3.5. We decided to go with CA in the late 1990's, and we have been with CA ever since.

What other advice do I have?

Most important criteria when selecting a vendor: integration and support. It has alway been well-integrated and the support is good.

Which other solutions did I evaluate?

An opportunity with licensing that was presented back in the late 90's which gave us pretty much site license for any of our products. Then, once embedded in our operations and development, it was… more»
Real User
Senior Director at a retailer with 1,001-5,000 employees
Feb 02 2018

What is most valuable?

It is the foundation for our monitoring solution. We are coming from a very old NSM solution, and some of the features will allow us to do more monitoring to meet our needs for the next five to 10 years.

How has it helped my organization?

Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function. We are coming from an environment where an individual had to login to whatever server, or whatever niche… more»

What needs improvement?

It is going to be about looking at the technologies we choose to implement over the next couple of years, and how we can get more native information from those solutions. Everyone is talking about cloud and having Office 365 availability. I… more»

Which solution did I use previously and why did I switch?

We were a previous user of CA NSM. From a supportability perspective, we did not want to continue using something that CA would not support. It was a logical step. It allowed us to go and migrate from NSM to UIM. So far, it has worked well.

What other advice do I have?

I would give it a nine out of 10 at this point. There are a couple of things we are still working on. If we get those implemented correctly, then I could give it a higher rating.
Abe Shaker
Real User
Monitoring And Reporting Engineer at a university with 1,001-5,000 employees
Jan 08 2018

What is most valuable?

I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment.

How has it helped my organization?

Mean time to repair. Enhanced monitoring. We've also begun to disseminate a lot of reports, graphs, and dashboards to management and some of our other engineering teams.

What needs improvement?

The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes. Also, a little bit more functionality in the Admin Console.

What other advice do I have?

Among the most important criteria when selecting a vendor, based on previous work experience, a stable environment is definitely number one. Because, an unstable environment means I wake up a lot of times at 3:00am, a lot of long weekends, a lot of hours. A stable application makes my job much… more»
Real User
Web Administrator at a financial services firm with 1,001-5,000 employees
Dec 07 2017

What is most valuable?

It notifies us quickly and easily on the 3D view. We can see when the monitoring lights show up over the racks. It is nice to be able to just see that at a blink of an eye if an alarm is going off, then we can just dial in from there.

How has it helped my organization?

Diagnosing issues is a lot faster. We can pinpoint what is going on more quickly than trying to figure it out. Trying to drill in it in other ways, especially with our teams being kind of split. We can all access it all at the same time. It allows all of us to be able to see what we need to see very quickly and easily.

What other advice do I have?

From what I have seen, version 9 looks great.
Charles Foy
Consultant
Manager at a tech company with 10,001+ employees
Jan 11 2018

What is most valuable?

The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write… more»

How has it helped my organization?

The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure.

What needs improvement?

I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a… more»

Which solution did I use previously and why did I switch?

We were using CA Nimsoft Monitor, and we knew we had to invest in UIM because NISM was a few years past sunset. We realized that we needed to embrace the latest technology being offered by CA.

What other advice do I have?

I would give it an eight out of 10. Business class, I would give it a 10. Enterprise, eight. And there are just a few more things to make it more enterprise-class friendly.
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CA UIM (DX Infrastructure Manager) Questions

What is CA UIM (DX Infrastructure Manager)?

CA UIM provides a single, unified platform that allows you to monitor your entire IT environment, both inside and outside the data center. It offers the ease-of-use and simplicity associated with point IT monitoring tools, featuring a unique powerful architecture with a lightweight footprint. At the same time, it delivers enterprise scalability and multi-tenancy that power some of the most complex infrastructures.

Also known as
CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
CA UIM (DX Infrastructure Manager) customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

Read Archived Reviews
Highlights
Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that.
It provides a comprehensive monitoring solution for our open systems.
You can scale it pretty much however way you want to as long as you have the servers to throw at it.
The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts.
We are able to go in and actually leverage the thick client for a nice easy drag and drop solution.
The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you.
The ability to monitor any platform. We have Windows, Linux, AIX, and mainframe all being monitored with the same UIM infrastructure.
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