CA UIM (DX Infrastructure Manager) Reviews

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Real User
Monitoring Engineer at a tech services company with 1,001-5,000 employees
Dec 31 2017

What is most valuable?

The convenience of both the web portal as well as the thick client. We are able to go in and actually leverage the thick client for a nice, easy drag and drop solution. It works out really nicely, especially for our front-end team. The team that I am on is actually quite small, so we need to… more»

How has it helped my organization?

It's the outcome of our being able to perform our job and gather the information we need in order to provide value to our customers. The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given… more»

What needs improvement?

Usually it's reliability issues. Some of the components don't always function as intended, or don't function as you would think they should. To give a specific example, within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of… more»

What other advice do I have?

My most important criteria when selecting a vendor are * level of support * reliability of the tool * functionality of the tool and * cost, obviously. Know what kind of products you are going to be using UIM to monitor and manage, and ensure that the compatibility is there. Because if there is not… more»
Mustapha Kaaniche
Real User
Manager at Neuroses IT
Nov 28 2017

What is most valuable?

Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple. The second major feature is the user-friendly interface. It's the best feature for our customers, because we are the implementers of the… more»

What needs improvement?

This is a very complex question, because it depends on the customer's needs. Some customers need more network capabilities, but UIM is all about IT monitoring. It's an all-inclusive software. It's difficult to become the best in monitoring all of the parameters in technology. Some customers want… more»

If you previously used a different solution, which one did you use and why did you switch?

We are partners for CA but we also partner with other providers, like small French providers for the local market, not the worldwide market. we can use UIM for the best monitoring and use features from other products as well. CA lets partners work with other products. We are honest about the futures… more»

What other advice do I have?

With version 9 of CA UIM arriving soon, we think we will rate it even better, at nine out of 10. With the current version of the product it's a seven. CA UIM has a long history, but as a result, it's difficult for CA to follow market standards. The new version will arrive on the market with… more»
Find out what your peers are saying about CA (A Broadcom Company), Nagios, SolarWinds and others in IT Infrastructure Monitoring. Updated: November 2019.
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Real User
Enterprise Systems Mgmt Admn at a insurance company with 1,001-5,000 employees
Dec 04 2017

What is most valuable?

The monitoring of the applications to let our business know when things are performing and that they're up and available.

How has it helped my organization?

We have less downtime. We have alerting to let us know when disks are filling up so that we get that taken care of before it becomes an issue and is noticeable to customers.

What needs improvement?

In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues. Sometimes the probe, on its first release, we will find some bugs with it and notify support and then they escalate it to… more»

If you previously used a different solution, which one did you use and why did you switch?

We actually had UIM before it was UIM. It was Nimbus in 2004. Then it went to Nimsoft, then CA bought it and then rebranded it CA UIM. When it got brought into our company, in 2004, we used it for Synthetic transactions, to monitor the… more»

What other advice do I have?

When our company is looking to invest in a vendor, our criterion is that we will try to stay with a vendor that we have a relationship with already. I rate it an eight out of 10 because the ability to configure the probes is much easier… more»
James Sabassi
Real User
Engineer II, Network Operations Center at BCD Travel
Dec 04 2017

What is most valuable?

* The ease of deployment * The ease in configuration, like alarm notifications * Administration is easy, so the learning curve is not huge. It's something you could get comfortable with in a couple of… more»

How has it helped my organization?

It's making the environment more visible. It's helping our management have really good visibility into what is happening in the environment. Things that were hidden are now visible. We're able to do… more»

What needs improvement?

We've talked to our vendor about the specific parts of UIM, specific probes, that we'd like to see improvements in. This would give us greater functionality. An example is logmon. We'd like to see… more»

If you previously used a different solution, which one did you use and why did you switch?

Our previous tool, Microsoft SCOM, was not meeting expectations. The cost, the return on investment for it, was not there at all. With UIM, the ROI is way up there. With the other tool, the admin time… more»

What other advice do I have?

When selecting a vendor, what's important to us are * relationships * response. Those two are the biggest things. We want them to be there when we're doing a major deployment. When things break down… more»

Which other solutions did I evaluate?

We did three or four different proofs of concept, and we ended up going with CA. We considered an open source tool, it's called SNAG-View. We considered SCOM. There were two others we considered that… more»
Real User
Senior Systems Engineer at a healthcare company with 10,001+ employees
Nov 30 2017

What is most valuable?

From what I've seen so far, and what we're using, it's * the data it collects and * the reporting capabilities. For me, it keeps the service level managers off my back. It gives the service level… more»

How has it helped my organization?

Because we have a lot of critical applications and we need to make sure that they're always available, I do scripting and make sure that the Synthetics stay up and are running all the time. It gives… more»

What needs improvement?

Without deep diving into the infrastructure side, I really can't say because I only work with the Synthetics, end-to-end side of it. Right now there are just minor, little glitches, things that I see… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using a different vendor, different product and it went end-of-life. I call it "TM-ART" some people call it TMART, it is from BMC. We had to find another product.

What other advice do I have?

When selecting a vendor what's most important to us is: * Does it do what we need? * Does it do what we want? * Do we have to do a lot of out-of-the-box modifications? I give it a 10 out of 10 because… more»

Which other solutions did I evaluate?

We did a lot of research but UIM had everything that we needed.
Real User
IT Manager at a healthcare company with 1,001-5,000 employees
Nov 29 2017

What is most valuable?

Obviously, the base monitoring and how we can essentially set up alerts to go to the board through Spectrum. However, that is pretty much our main use case for it. The alerts and thresholds that we… more»

How has it helped my organization?

Just to have that overall picture when it comes to monitoring throughout the whole environment and be able to act on it.

What needs improvement?

The main complaint with the tool is we are attempting to migrate off of SCOM and the management packs that SCOM has for exchange (ED and SharePoint) it does not look like UIM and can't necessarily… more»

If you previously used a different solution, which one did you use and why did you switch?

We moved from the HPE product suite two or three years ago. I was not a part of that, but the main complaint with HPE was the support was locking. That is really about it. We did migrate from a… more»

What other advice do I have?

I started just a few months ago, but the company has been using it for about two years now. I have been surprised by the foothold CA has on the marketplace and how many products they actually manage… more»

Which other solutions did I evaluate?

Splunk, AppDynamics, and CA were on our shortlist.
Chris Duryea
Real User
Senior Analyst
Nov 27 2017

What is most valuable?

It's the probes. They have probes for all different types of technology. Whether it's WebSphere, JBoss, or you want to do JVM monitoring, you want to monitor just CPU usage, even Docker, they have probes for that. If you have a technology… more»

How has it helped my organization?

The improvement is because we can deploy agents (they call them "robots," most people know them as "agents"). As most people know, agents are bloated, they can do whatever you want. With UIM, you put that robot out there and you place the… more»

What needs improvement?

More HTML5, more flexibility, and reducing the number of screens, fewer mouse clicks, fewer mouse movements. They should really take advantage of the features that the newer web technologies allow for. We're administrators, we're doing… more»

If you previously used a different solution, which one did you use and why did you switch?

We have SolarWinds and we had some older Spectrum products that CA had, as well. But, the user interface was not as modernized as UIM. The product we had was just nearing it's end of lifecycle for us, and we needed to move on to something… more»

What other advice do I have?

Our criteria when looking to switch to a different product include the user's ability, their willingness, to use it. And another main consideration, you can get data in but can you get data out in the formats you need? If you can only get… more»
Kc Njokuoma
Real User
Implementation/Delivery at a tech services company with 51-200 employees
Sep 26 2019

What is most valuable?

It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network. It flags issues and sends an alert or SMS so we can dive down and know exactly where an issue is coming from, and… more»

How has it helped my organization?

It used to take longer to identify issues and to resolve them. But with this solution, we are able to know exactly where an issue is coming from and to tackle it. It helps us to reduce the time and cost involved and the number of employees… more»

What needs improvement?

One issue I'm having with CA now is the complexity of the solution. They have APM now, Application Performance Manager, as part of it. I think they are still trying to understand how the application works. In terms of deployment, it's not… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution. I have tried other solutions, such as Microsoft SSCM and SolarWinds. I've played around with them, but I have not really used them.

What other advice do I have?

CA is a very nice solution. Before you make a final decision though, make sure all the stakeholders understand the solution and how it works. If they don't understand how it works they might not be able to appreciate it. It's a powerful… more»
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Find out what your peers are saying about CA (A Broadcom Company), Nagios, SolarWinds and others in IT Infrastructure Monitoring. Updated: November 2019.
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CA UIM (DX Infrastructure Manager) Questions

What is CA UIM (DX Infrastructure Manager)?

CA UIM provides a single, unified platform that allows you to monitor your entire IT environment, both inside and outside the data center. It offers the ease-of-use and simplicity associated with point IT monitoring tools, featuring a unique powerful architecture with a lightweight footprint. At the same time, it delivers enterprise scalability and multi-tenancy that power some of the most complex infrastructures.

Also known as
CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
CA UIM (DX Infrastructure Manager) customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

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