CA Unified Infrastructure Management Other Advice

Monitorie23a
Monitoring Engineer at a tech services company with 1,001-5,000 employees
My most important criteria when selecting a vendor are * level of support * reliability of the tool * functionality of the tool and * cost, obviously. Know what kind of products you are going to be using UIM to monitor and manage, and ensure that the compatibility is there. Because if there is not out-of-the-box compatibility, it can take a significant amount of time and effort to make things work. View full review »
Mustapha Kaaniche
Manager at Neuroses IT
With version 9 of CA UIM arriving soon, we think we will rate it even better, at nine out of 10. With the current version of the product it's a seven. CA UIM has a long history, but as a result, it's difficult for CA to follow market standards. The new version will arrive on the market with beautiful capabilities and very nice interfaces. The new version will enable CA to catch up to market standards. It's a great choice. Be sure to correctly plan what you need, it's very important. In a lot of cases, the customer asks for a monitoring product with some needs. When we arrive for the workshop, we discover they have other needs. It's important for the customers to not only ask partners to make a proposal, but they should go to the market, got to the forums and community, and see what exists on the market. Ask partners detailed questions. Not, "I need system monitoring," but why. What more do you need? That's important. Secondly, don't forget that proprietary products like CA have a price. This price is justified by the capabilities. Don't compare open source products with a proprietary product. It's not the same. We look very expensive because they compare us with Aegis or Centurion, but it's not the same product. It's not the same team. It's not the same methodology of work or technical support. View full review »
InfrSpc9365
Enterprise Systems Mgmt Admn at a insurance company with 1,001-5,000 employees
When our company is looking to invest in a vendor, our criterion is that we will try to stay with a vendor that we have a relationship with already. I rate it an eight out of 10 because the ability to configure the probes is much easier than with other products. Before we went with the UIM product, I had to evaluate other products and the configuration of those was much more difficult than with UIM. I would advise, because they have the new SaaS product - and I have a feeling we're going to be looking at that at our company also - doing a demo of the SaaS product and see if that meets their needs. View full review »
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James Sabassi
Engineer II, Network Operations Center at BCD Travel
When selecting a vendor, what's important to us are * relationships * response. Those two are the biggest things. We want them to be there when we're doing a major deployment. When things break down, that 3:00am call, they're there. That is the biggest thing for us: to have a close relationship with our vendor. And of course, knowledge that the vendor has of the actual product. That they have that technical talent within their team, that they can give that first-tier, third-tier, or whatever, support. I would say you will probably see a lot of positive returns right out of the gate in the quality of monitoring that you are seeing; the type of monitoring data that you're getting from whatever it is that you're monitoring. I would encourage you to take a look at it. View full review »
SeniorSy313c
Senior Systems Engineer at a healthcare company with 10,001+ employees
When selecting a vendor what's most important to us is: * Does it do what we need? * Does it do what we want? * Do we have to do a lot of out-of-the-box modifications? I give it a 10 out of 10 because it's doing everything we expected and looked for. Like I said, we haven't gotten into infrastructure, so I can't really rate it that way yet. But what I've seen in the pre-conference classes, it's going to work just as well. So, I would probably give it a 10 across the board. Definitely PoC UIM. It is worth it. View full review »
ITManage39ae
IT Manager at a healthcare company with 1,001-5,000 employees
I started just a few months ago, but the company has been using it for about two years now. I have been surprised by the foothold CA has on the marketplace and how many products they actually manage. I would definitely recommend the concept if it is something you are looking for.Just make sure that it integrates with the rest of the tools in your environment. Most important criteria when selecting a vendor: * Functionality of the product * Ease of use. What I like about CA compared to other vendors is they are not pushy. They are actually more supportive if we have any issues they will get the appropriate rep to assist. Our rep does not feel like he is a sales rep, even though he is. To have that good relationship with the people that you are responsible for is a big deal, because I have dealt with other vendors where they are kind of the sleazy, salesman type. View full review »
Chris Duryea
Senior Analyst
Our criteria when looking to switch to a different product include the user's ability, their willingness, to use it. And another main consideration, you can get data in but can you get data out in the formats you need? If you can only get data in, but you can't get data out, it's of no use. I give it an eight out of 10 because, as I said, I think it needs a little bit more improvement around the UX, but it's getting there. And they're making a concerted effort to make that happen. I would tell a colleague who is researching this type of solution to really look at your feature functionality. What do you need? Does it meed your needs? View full review »
Brian-Moore
Tool Admin at BCD Travel
I would recommend this solution to another company, as I am happy with it. Most important criteria when selecting a vendor: reputation and 24/7 support. View full review »
Charles Foy
Manager at a tech company with 10,001+ employees
Most important criteria when selecting a vendor: integration and support. It has alway been well-integrated and the support is good. View full review »
Engineer6590
Engineer at a logistics company with 1,001-5,000 employees
Plan well. Because of what the tool does, some companies do not really have a good service catalog, and without a good service catalog, taking the leap into the UIM space is going to be an interesting challenge. That has been one of our challenges, we did not have a good service catalog. Most important criteria when selecting a vendor: * The partnership with the team * The quality of the products * The reputation of the vendor. View full review »
SeniorDibc87
Senior Director at a retailer with 1,001-5,000 employees
I would give it a nine out of 10 at this point. There are a couple of things we are still working on. If we get those implemented correctly, then I could give it a higher rating. View full review »
Abe Shaker
Monitoring And Reporting Engineer at a university with 1,001-5,000 employees
Among the most important criteria when selecting a vendor, based on previous work experience, a stable environment is definitely number one. Because, an unstable environment means I wake up a lot of times at 3:00am, a lot of long weekends, a lot of hours. A stable application makes my job much easier. I rate it a 10 out of 10, based on everything that we discussed. I really enjoy the product. View full review »
Enterprid88c
Enterprise Monitoring Design Engineer at a financial services firm with 10,001+ employees
When investing in a vendor, what's important to me are * software quality * responsiveness * communication. I rate it an eight out of 10 and that's only because I think it can be better. I think as a competitive products in the market, UIM is really solid. A few changes could make it better. Make sure there are staff to administrate it, after it gets deployed. And ensure that after CA delivers, that you have the ability to follow through with the rest of the implementation. View full review »
Luis Miguel Goez Mora
Senior Manager Information Technology Infrastructure at a insurance company with 1,001-5,000 employees
Monitor governance and solution sizing are key topics to start solution implementation. View full review »
WebAdminb9e4
Web Administrator at a financial services firm with 1,001-5,000 employees
From what I have seen, version 9 looks great. View full review »
SeniorCo9cb7
Senior Consultant at a tech services company with 11-50 employees
Be aware of your exact needs so you can ensure the product will meet your needs. View full review »
it_user350334
Account Delivery Executive at a insurance company with 1,001-5,000 employees
If I had to choose all over again, I'd probably look more into the mobile function of it. View full review »
Charles Foy
Manager at a tech company with 10,001+ employees
I would give it an eight out of 10. Business class, I would give it a 10. Enterprise, eight. And there are just a few more things to make it more enterprise-class friendly. View full review »
Operatio6118
Operations Coordinator at a tech services company with 11-50 employees
I would recommend the solution. View full review »
it_user558153
Head Of IT Production Services at a financial services firm with 1,001-5,000 employees
When selecting a vendor I would say the most important criteria are a history in infrastructure domain and credibility. I would advise to start from a blank slate and not to try to make it from another solution. View full review »
IsTeamLeadab
IS Team Lead at a insurance company with 5,001-10,000 employees
I give it an eight out of 10, for dependability, reduced cycles, and functionality. View full review »
Find out what your peers are saying about Zabbix, Paessler AG, SolarWinds and others in IT Infrastructure Monitoring. Updated: June 2019.
348,558 professionals have used our research since 2012.

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