CA Unified Infrastructure Management Reviews

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SrMonitoringAdmin061
Real User
Senior Monitoring Administrator at a tech services company with 501-1,000 employees
Jun 25 2017

What is most valuable?

The main feature for us is its flexibility with their message bus and their API to make it do what you need it to do, since everyone's different. There is flexibility in the SDKs... more»

How has it helped my organization?

It really depends on where you're coming from. In 2009, we were working with Nagios -- before it was UIM and called Nimbus -- and weren't particularly unhappy, but there was an... more»

What needs improvement?

Although this may not work based on our environment, but topology discovery and root cause analysis would be nice to have. Right now, we don't have the RCA and rootcon topology... more»

What other advice do I have?

There are things that are nice in just covering the basics for us, but then we have pain points on some of the more advanced stuff.
Monitorie23a
Real User
Monitoring Engineer at a tech services company with 1,001-5,000 employees
Dec 31 2017

What is most valuable?

The convenience of both the web portal as well as the thick client. We are able to go in and actually leverage the thick client for a nice, easy drag and drop solution. It works... more»

How has it helped my organization?

It's the outcome of our being able to perform our job and gather the information we need in order to provide value to our customers. The real value is our being able to pull all... more»

What needs improvement?

Usually it's reliability issues. Some of the components don't always function as intended, or don't function as you would think they should. To give a specific example, within this... more»

What other advice do I have?

My most important criteria when selecting a vendor are * level of support * reliability of the tool * functionality of the tool and * cost, obviously. Know what kind of products... more»
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Mustapha Kaaniche
Real User
Manager at Neuroses IT
Nov 28 2017

What is most valuable?

Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple. The second major... more»

What needs improvement?

This is a very complex question, because it depends on the customer's needs. Some customers need more network capabilities, but UIM is all about IT monitoring. It's an... more»

Which solutions did we use previously?

We are partners for CA but we also partner with other providers, like small French providers for the local market, not the worldwide market. we can use UIM for the best monitoring... more»

What other advice do I have?

With version 9 of CA UIM arriving soon, we think we will rate it even better, at nine out of 10. With the current version of the product it's a seven. CA UIM has a long history,... more»
Productiecd2
Real User
Production Analyst at a university with 1,001-5,000 employees
Jan 03 2017

What is most valuable?

I believe that the fundamentals and the logic of how UIM is set up is very stable. We like that the fundamentals support providing metrics and alarms. I feel it provides the... more»

How has it helped my organization?

I haven’t been in my current position for too long. I definitely noticed that UIM provides a level of reliability in our operating center for the people who actually implement the... more»

What needs improvement?

We're just hoping to see the growth in different functional areas so that it's a little bit more dynamic. The other enterprise suites that they're trying to bundle up are great. I... more»

What other advice do I have?

Make sure you have a good grasp on what you need to get out of the product, of course. What does this product do for you? Once you have a good understanding of that, it's really... more»
InfrSpc9365
Real User
Enterprise Systems Mgmt Admn at a insurance company with 1,001-5,000 employees
Dec 04 2017

What is most valuable?

The monitoring of the applications to let our business know when things are performing and that they're up and available.

How has it helped my organization?

We have less downtime. We have alerting to let us know when disks are filling up so that we get that taken care of before it becomes an issue... more»

What needs improvement?

In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues. Sometimes the probe, on... more»

Which solutions did we use previously?

We actually had UIM before it was UIM. It was Nimbus in 2004. Then it went to Nimsoft, then CA bought it and then rebranded it CA UIM. When it... more»

What other advice do I have?

When our company is looking to invest in a vendor, our criterion is that we will try to stay with a vendor that we have a relationship with... more»
James Sabassi
Real User
Senior Tool Admin at BCD Travel
Dec 04 2017

What is most valuable?

* The ease of deployment * The ease in configuration, like alarm notifications * Administration is easy, so the learning curve is not huge. It's... more»

How has it helped my organization?

It's making the environment more visible. It's helping our management have really good visibility into what is happening in the environment.... more»

What needs improvement?

We've talked to our vendor about the specific parts of UIM, specific probes, that we'd like to see improvements in. This would give us greater... more»

Which solutions did we use previously?

Our previous tool, Microsoft SCOM, was not meeting expectations. The cost, the return on investment for it, was not there at all. With UIM, the... more»

What other advice do I have?

When selecting a vendor, what's important to us are * relationships * response. Those two are the biggest things. We want them to be there when... more»
Andrew Armstrong
Real User
Team Lead at a healthcare company with 10,001+ employees
Feb 13 2017

What is most valuable?

One of the most valuable features would be the out-of-the-box capability. It's extremely capable from day one. Not a lot of customization is... more»

How has it helped my organization?

It's provided us an opportunity to have visualization and insight into some applications that we haven't had before. A lot of the applications... more»

What needs improvement?

One of the biggest areas to improve would be the training aspect. There's a little bit of training out there available right now. I know it's a... more»

Which solutions did we use previously?

One of the primary triggers for investing in a new solution was the fact that our current system didn't meet the requirements and the needs as... more»

What other advice do I have?

There's always going to be room for improvement. Why I rate it this high is the ease of implementation, ease of use. I brought in several guys... more»
SeniorSy313c
Real User
Senior Systems Engineer at a healthcare company with 10,001+ employees
Nov 30 2017

What is most valuable?

From what I've seen so far, and what we're using, it's * the data it collects and * the reporting capabilities. For me, it keeps the service... more»

How has it helped my organization?

Because we have a lot of critical applications and we need to make sure that they're always available, I do scripting and make sure that the... more»

What needs improvement?

Without deep diving into the infrastructure side, I really can't say because I only work with the Synthetics, end-to-end side of it. Right now... more»

Which solutions did we use previously?

We were using a different vendor, different product and it went end-of-life. I call it "TM-ART" some people call it TMART, it is from BMC. We... more»

What other advice do I have?

When selecting a vendor what's most important to us is: * Does it do what we need? * Does it do what we want? * Do we have to do a lot of... more»
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What is CA Unified Infrastructure Management?

CA UIM provides a single, unified platform that allows you to monitor your entire IT environment, both inside and outside the data center. It offers the ease-of-use and simplicity associated with point IT monitoring tools, featuring a unique powerful architecture with a lightweight footprint. At the same time, it delivers enterprise scalability and multi-tenancy that power some of the most complex infrastructures.

Also known as
CA Nimsoft Monitor, CA UIM
CA Unified Infrastructure Management customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

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