CA Unified Infrastructure Management Room for Improvement

Monitoring Engineer at a tech services company with 1,001-5,000 employees
Usually it's reliability issues. Some of the components don't always function as intended, or don't function as you would think they should. To give a specific example, within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe we might not get so much, or we might not be able to pull the things that we want to. I'd also like to see more probes and more templates. More probes in the sense that we were coming across devices that we're expected to monitor and manage for which, out of the box, there isn't a nice clean solution. There are probes that are dedicated for certain devices and certain device types, which is great. But then there are times we come across nuanced products for which we have to develop our own solution. There are probes that exist in there that allow us to make a customized solution, but it takes a lot more time. The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process. View full review »
Mustapha Kaaniche
Manager at Neuroses IT
This is a very complex question, because it depends on the customer's needs. Some customers need more network capabilities, but UIM is all about IT monitoring. It's an all-inclusive software. It's difficult to become the best in monitoring all of the parameters in technology. Some customers want extended capability in the network, or the system overall. But it's difficult to ask the vendor to integrate all of capabilities in one product. We prefer to capitalize on the synergy of products, and not to add features, and features. Three or four years in the future, there will be a product with a lot of capabilities, but if one of our customers wants a simple product, not expensive, we can't provide them a product with thousands of capabilities when he will only use ten. We prefer to follow the market standards, and use a product with a simple and user-friendly interface. That's what we want. The major problem we have when we sell CA UIM is that we need to sell additional products because it doesn't cover cover all the features. The problem comes down to price. That's the major problem for us. When you have to sell many products, the customer will say, "Oh, it's too expensive," and he won't purchase all the products. So, we think when you have to sell many, many products, they have to do better on pricing. We would also like to see automatic network topology. View full review »
Enterprise Systems Mgmt Admn at a insurance company with 1,001-5,000 employees
In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues. Sometimes the probe, on its first release, we will find some bugs with it and notify support and then they escalate it to the upper level and they get things corrected. The dashboarding. They're going in the right direction, getting away from flash and using the HTML5 with the Cabbie dashboards. That has been very helpful with us in developing dashboards. But maybe some additional out-of-the-box dashboards with different standard tools that people are using. The one thing that our company has started to use is MarkLogic, and they don't have a specialized probe for that. We've reached out to them and put feedback on the community trying to get votes on that. But so far, it hasn't gotten a lot of votes. View full review »
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James Sabassi
Engineer II, Network Operations Center at BCD Travel
We've talked to our vendor about the specific parts of UIM, specific probes, that we'd like to see improvements in. This would give us greater functionality. An example is logmon. We'd like to see some more functionality there. Maybe something that can capture an XML tag, data, things like that. Overall we'd like to see a better console for the alarm view. Right now it's great, but there's some functionality that was lost from the previous migration. They are trying to integrate some of the functionality from the previous versions, which was lost when they migrated to a new format for showing that. Since that's the most visible part of our tool, to our users, that would have immediate benefits, I would say. View full review »
Senior Systems Engineer at a healthcare company with 10,001+ employees
Without deep diving into the infrastructure side, I really can't say because I only work with the Synthetics, end-to-end side of it. Right now there are just minor, little glitches, things that I see, but it's things I'm working with support on. With the Synthetics it's more or less what a user sees in an application. There are some things that UIM can do and some things that UIM can't do. What it can do is great, and it's done a lot, and I've done a lot with the product that supports what we do. That's why I say it's a 10 across the board. The little things are, for example, maybe Windows.frames can't be seen within UIM, or within the side I'm working with. They say, "Oh, we're going to get that fixed in the next feature." Great, so we're in the process of upgrading right now. We're on 8.4.7 and we're getting reading to go to 8.5.1, which is the most current release. View full review »
IT Manager at a healthcare company with 1,001-5,000 employees
The main complaint with the tool is we are attempting to migrate off of SCOM and the management packs that SCOM has for exchange (ED and SharePoint) it does not look like UIM and can't necessarily compete with those. Maybe, if that could be improved. I would have to look up some actual use cases, but when we initially set up the 6-risk environment within UIM, it did not meet the needs for the application owners who actually manage the Citrix environment. They decided to actually go back to SCOM. That was the one main concern, and that is something that we will have to readdress with CA. View full review »
Chris Duryea
Senior Analyst
More HTML5, more flexibility, and reducing the number of screens, fewer mouse clicks, fewer mouse movements. They should really take advantage of the features that the newer web technologies allow for. We're administrators, we're doing thousands of things every day, lots of clicks. Automation, automation, automation is what we want. View full review »
Kc Njokuoma
Implementation/Delivery at a tech services company with 51-200 employees
One issue I'm having with CA now is the complexity of the solution. They have APM now, Application Performance Manager, as part of it. I think they are still trying to understand how the application works. In terms of deployment, it's not straightforward. We are having issues with that. APM is not really user-friendly, in terms of the dashboard. People want to see a dashboard on the screen, to understand in real-time what is happening. Also, there is something a customer requested from us. They wanted to know if we could manipulate the script to do the following. If an alarm is sent by the product they want to see it scrolling on the NOC monitor, instead of them having to click it. There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want. View full review »
Tool Admin at BCD Travel
I would like a credential management portion, since a lot of probes require different credentials. Some require the same one, but you have do it across a bunch of different servers and once you have like 2400 servers like us, you do not know where these probes are anymore and you do not know where you put in credentials. If they had some credential management interface, that would be the best. View full review »
Charles Foy
Manager at a tech company with 10,001+ employees
We have a customized auditing feature that we have set up to ensure configurations are deployed to each server as per our desired model. We have 104 models and 104 packages. All of that has been custom written. If the product had something like that built in, I think that would be a benefit. That is an audit that goes to each server each night and verifies that the setup is according to our desired model for that particular server type. We have a few customized routines we have had built for our scale. It is beyond auditing. We had to come up with a few alarm hubs and concentrated hubs for different segments which are not a standard use case. I would tend to think, in enterprise solutions, our use case would be sort of typical. So, we had to do some work to make what was more of a business class solution work at the enterprise level. View full review »
Engineer at a logistics company with 1,001-5,000 employees
If there was a way to better harvest information from other sources to configure the components, it would make it easier to do. View full review »
Senior Director at a retailer with 1,001-5,000 employees
It is going to be about looking at the technologies we choose to implement over the next couple of years, and how we can get more native information from those solutions. Everyone is talking about cloud and having Office 365 availability. I understand that it was just released. We are looking forward to enhancements in that area. View full review »
Abe Shaker
Monitoring And Reporting Engineer at a university with 1,001-5,000 employees
The biggest feature that I've been hoping they would enhance on is inventory management: things like adding/removing nodes. Also, a little bit more functionality in the Admin Console. View full review »
Enterprise Monitoring Design Engineer at a financial services firm with 10,001+ employees
Being able to report on the monitoring configurations and find out where you differentiate from standards. If I've deployed 500 probes to monitor Oracle, and I want to know that they're all monitored the same, I have no way to do that now. View full review »
Luis Miguel Goez Mora
Senior Manager Information Technology Infrastructure at a insurance company with 1,001-5,000 employees
I would like to see improvements in the maintenance mode area. I would like to set only a probe from a robot or group in maintenance or place profiles from probes in maintenance. Making a GUI with criteria such as selection by robot/hub/probe etc. View full review »
Charles Foy
Manager at a tech company with 10,001+ employees
I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts. View full review »
Hui Wang
Technical Service Owner for Monitoring at BCBS of NC
CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. The area where CA is changing is, I'll give you an example. The fresh technology should have been out a long time ago. But it appears to be we're catching up on the UIM, because Microsoft basically says they are not going to support the fresh, starting next year. That means they are a little bit behind on the waves in the architecture, etc. I think that can be improved. Another thinking is, if the developer can get to the level-1 engineer level, they will develop a better product. I suggest the developers at CA really work as a level-1 engineer, because then you have a different sort. View full review »
Distinguished Engineer with 10,001+ employees
We want to see more investment in the UI and the dashboard (from what we have seen here at CA World, that is the case). We want to see this because usability and ease of use of the product is becoming more important for our customers. View full review »
Operations Coordinator at a tech services company with 11-50 employees
Some parts of the services view. The UIM has no features through goods and services yet. View full review »
Head Of IT Production Services at a financial services firm with 1,001-5,000 employees
It needs more report capabilities; things that make it easier to find them. It needs a central, global, point of view for inventory. Currently we have to get it piece by piece. View full review »
IS Team Lead at a insurance company with 5,001-10,000 employees
Continue to advance the filter capabilities, and more input fields. View full review »
Bhandari Vivek
Full Stack Monitoring Consultant at a tech vendor with 51-200 employees
* Stability * Alarm segregation View full review »
Avijit Chakraborty
Consultant at a tech services company with 10,001+ employees
Reporting capability can be improved especially when it comes to availability. Additionally, automatic baselines can help reduce the count of alerts. View full review »
‎Digital Design Manager with 1-10 employees
I think this software has a lot of functionalities. It is a little complex to use versus other softwares. View full review »
Find out what your peers are saying about CA (A Broadcom Company), Nagios, SolarWinds and others in IT Infrastructure Monitoring. Updated: October 2019.
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