It's very useful. The solution is quite easy to handle. Even beginners can use it quite easily. Even though there are some manual processes, it's still very easy to do.

It has a good learning curve for someone even if he doesn't have experience with server monitoring tools. It could help them to learn and understand how to use a server monitoring tool.

If you want to monitor the server you just open the board and it will come under the infrastructure manager. We have deployed the probes like the CBS memory probe and it will monitor that memory or whatever the customer needs.

The setup itself is very easy.

It has been stable and reliable.

The solution can scale. 

Technical support is great.

There are some automation capabilities. 

The best features are scalability, versatility, infrastructure coverage and ease of implementation.

What I like about DX Unified Infrastructure Management is that it's a very good product. The feature I found most valuable in the solution is the MCS feature, which is the automatic deployment of the objects you want to monitor. You can set up a system, for example, if it's a Windows machine and I want to test specific devices on it, I could do that through DX Unified Infrastructure Management. That type of deployment is very good because it means you won't miss any monitoring aspect on any server.

• The ease of administering
• The probes
• The reporting on the interface. 

It has all been pretty easy.

• The ease of deployment
• The ease in configuration, like alarm notifications
• Administration is easy, so the learning curve is not huge. It's something you could get comfortable with in a couple of months.

One of the most valuable features would be the out-of-the-box capability. It's extremely capable from day one. Not a lot of customization is required in order to implement it within your environment. I think that's just a huge resource win, from a time-measurement perspective. We're a small shop in a very large company. The quicker we can roll things out, the bigger wins, the quick wins, are obviously going to be beneficial to our environment.

We're utilizing the E2E probes as well as the URL probes in the infrastructure in which it's being run on. We're running about 100 VDI desktops and about 300 different applications.

Full featured, non-java, agent based technology that allowed the user to install as many probes as needed on each server rather than trying to monitoring everything initially like other products do. Not being written in java allowed far greater stability as well as a smaller footprint when running on each server.

Agent and probe maintenance via the console was a vast improvement from other products that required software distribution systems or admin access on each server to maintain and keep probe and robot versions up-to-date.

The valuable features are that it monitors our infrastructure, our servers, network devices, and applications proactively. It helps us to prevent problems and UIM tells us how to do that.

I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment.

From what I've seen so far, and what we're using, it's

• the data it collects and 
• the reporting capabilities.

For me, it keeps the service level managers off my back. 

It gives the service level managers, because they work directly with the application owners and the business owners, the ability to provide the metrics and the service level of the applications to the business owners. It's a win for both of us.

I definitely enjoy the interface and how easy it is to deploy monitoring rules and probes.

It has a wide breadth of monitors and probes. It enables us to monitor just about anything we come across. That's its strength: it's got a wide variety.

It's allowed us to narrow our footprint. We're getting ready now to retire some legacy apps that we use for monitoring, so it's allowed us to narrow our footprint.

The most valuable feature are the data gathering capabilities, metrics, and being able to publish those.

Out of the box, you’ve got reports ready to go which are all useful, especially for an infrastructure group. Server reports cover the basics – CPU, memory, disks – but you can drag and drop servers or whatever you want, ad hoc, and you can get quick and dirty.

The decrease in time to resolution on problems, also a reduction on finger pointing of teams, "It's the network, or it's the application." Things like that, the ability to pinpoint those problems very, very quickly.

We use it to monitor all of our infrastructure, so servers, telecom devices, all our applications, to try and get a true End 2 End experience, and understand the user's experience.

We primarily chose CA UIM because we had a bunch of disparate systems. We had some network monitoring, we had infrastructure monitoring, it was siloed off into our different environments. We needed to pull it into a single tool, and we needed the flexibility to gain some more insight into the end user experience through synthetic transactions.

The most valuable feature is that it allows me to do systemic and additional levels of probe automation on every VM we have in the cloud. We just recently moved from VMware to OpenStack. Our internal cloud infrastructure has changed drastically over the last year. Right now we are scrambling to integrate a lot of other components into OpenStack for cloud.

• Ease of setup - install is quick and easy. For small environments, all components can be installed on a single server. Even larger, more-distributed environments are easy to install, given all required network ports are open.
• Automated robot deployment makes it easy to select targets for performance management.
• Justifiably, local and remote options are available for agent-based and touchless monitoring.
• Most probe configurations are OOTB best practices. The probe GUI is easy to navigate.
• A new feature, MCS, allows for monitoring policies to be created for groups of devices. You can monitor just about anything.

We find the flexibility and portability the most valuable features. We are using it for synthetics, E2E, and its ability to monitor itself. We're getting rid of one product and bringing UIM to take over. We're using it for our application SLAs. We're writing, synthetically, all these transactions that can perform to our service levels. We are monitoring application performance with UIM at this time.

UIM is very configurable. You can do lots of things with it. Now that comes with a caveat, right? If it's highly configurable, generally speaking, it's not easily cookie cutter place-able, right? There's a lot of programming that comes along with it. Once you figure out that piece of it, you can do pretty much anything with it.

I don't think it’s very complicated. It takes time, just like anything, but once you figure it out it's pretty much the same for each individual section of the product. It's just applied in a different way.

Currently, my reach is just the Windows servers, but soon it will be all types of monitoring and automation, including Windows servers, Linux servers, and applications that live on those servers. They are the pieces that I'll be looking at.

I would say the most valuable feature is the consolidation of multiple data sources into one centralized repository for ease of administration and data analytics. For example, we have net-flow analysis, we have performance management and then we also have CA ADA (Application Delivery Analysis). Prior to CA UIM and CA Performance Center coming along, we had to look at all these systems individually. Even though when you look at it from the application layer, the network layer, and the system layer, all of these layers talk and rely on one another to provide a service. So, if one of them is having abnormalities, it's difficult for engineers to identity the root cause. This now gives us a single pane of glass to identify the root cause a lot quicker.

We are monitoring your typical router switches like Cisco and Juniper. We are also monitoring firewalls of various sources, VMware and all sorts of appliances. Also, we actually monitor applications, systems and services on the infrastructure as well.

The thing I most like about the product is its simplicity. We can deploy the agents that we call robots. They are very easy to deploy and very easy to configure.

I recall the initial setup being straightforward. 

Monitoring: Time to Threshold (TTT) and Time over Threshold (TOT)

I work with enterprise-size IT environments with 10,000+ servers. These features help to reduce the event noise to a level that operation teams are able to manage. Rather than sending alarms directly from the server agents, TTT and TOT use predictive analytics on the metric data, which enables greater flexibility for event thresholding.

Visualisation: Unified Service Manager (USM)

USM is the core web portlet within the Unified Management Portal (UMP). From here, it is possible to dynamically group infrastructure components together, which is very useful for multiple reasons:

• Dynamic groups propagate all events from the infrastructure within. This allows for service-orientated, technology-based and business views, which greatly increases visibility of the entire IT infrastructure in a single pane-of-glass approach.
• Dynamic groups allow for sets of infrastructure to have monitoring applied automatically in a type of ‘policy-based monitoring’.
• Dynamic groups allow for configuring sets of infrastructure to be placed into maintenance mode, either on an ad-hoc basis or scheduled period.

USM allows the operator to drill down into the dynamic groups, to device views where event and metric data is combined to clearly visualise the current operating status of the infrastructure.

To me, the most valuable features have to do with a few things. First of all, the probe set is fantastic. Probably more than that, is the fact that we can manage the probes and we can manage the robot without having root access to the boxes. Prior to using UIM, we used some other tools that I'll leave unnamed and if robots went down - well, robots going down could still cause a problem with UIM - but if robots kind of are flaky and need to be restarted, we can do that through the console without root access. If probes go down, we can restart those. If we need to install probes or remove probes, we can do those things. With our previous monitoring tools, we couldn't do those things, which in the banking world, and in a lot of companies, but in the banking world where I come from, we're siloed. We're mandated by the federal governments that our teams basically only have the rights that they need to do their job. Because of that, we can't give the monitoring team root access to anything.

That was a huge plus, when we found a tool that allowed us to do a lot of this maintenance stuff and troubleshooting stuff without root access. Because with the previous tool, we would have to open up a ticket, assign it to a completely different team, and then based on their workload, it could take days for them to get something back up and running for us. With UIM, we can do almost all of that. The only gotcha is if the robot has actually crashed or not running at all. That's the only one, but it essentially freed up 80% of the issues that would require us going to another team to fix, which helped my team be more productive.

That, combined with the probe sets, and primarily one of the probe sets that I love a lot is the LogMon probe. Just looking at all the other tools and the tools put out by EMC, HP, and IBM, none of them had anything close to the LogMon probe. The UIM LogMon probe is, in my opinion, by far above and beyond any of the big four. Most of the others just required you writing scripts for almost anything like that. Just some of the probes were just much more mature and user friendly.

The other thing I really love about the tool is that it was developed by one company, mostly Nimsoft, which means that all the probes and all the features of it fit nicely into their one console. The learning curve was way lower. With the big four, they tend to purchase and adopt and combine, and before you know it, you have a tool that is a conglomerate of 16 different companies. When we were doing our research of each of the big four tools, the learning curve was very steep on all of them. With Nimsoft/UIM, you just learn basically the one console, how a probe works, how you would do all of that. You learn it once and you know it for the whole tool, whereas, these other ones, because they're a mish-mash of a dozen tools or more, you have essentially learn a dozen different ways to do these simple things.

In a lot of ways, it was a ton of crossover, too. When we were looking into it, you would ask, "How would you monitor this specific thing." They go, "Oh, well there's three ways to do that." That's not very effective, because now, "Well, which one do we pick?" They wouldn't really give you an answer, because all three of them work, but now you've got three different places a monitoring point can fit. If you ever have to go back and troubleshoot, you've got to look in three different places.

I love the fact that since CA has bought Nimsoft, they've kept it very similar to how it was before, which I am way grateful for that. We had big fears that it would be ripped apart, but it looks like they're keeping it fairly good there.

It is the foundation for our monitoring solution. We are coming from a very old NSM solution, and some of the features will allow us to do more monitoring to meet our needs for the next five to 10 years. 

The vast array of robots that are available.

• Cloud monitoring

• Easily skinnable
• SAP monitoring
• Reporting Tools
• Probe packages and probe deployment

• CA UIM Solution is very easy and fast to use, it offers both agent-base and agent less monitoring options. UIM have lots of monitoring options that help us to manage our Enterprise heterogeneous monitoring demand.
• Database monitoring - helps us with monitoring critical database instances. We have many different databases from various vendors -- Oracle, SQL, Sybase -- and UIM helps us with managing all of them in one place.
• Infrastructure monitoring - Helps us to manage the data center, critical Ci's and v Center.
• Application monitoring probes - we are using Middleware application probes for monitoring critical apps.

The most valuable feature for me particularly within the enterprise space and what CA does is that they provide an integrated central approach to monitoring. No matter what tool we're using whether it's a phone system or whether it's a storage system, whether it's Unix or Windows, whether it's an access point or a firewall, it can all be seen in a common pane of glass where you can see everything. All of our staff can all be trained on the same tool and then other people can see all the dependent infrastructure within the same tool.

In our organisation we use this product mainly for server monitoring. OS, Database, URL, schedules, hub configuration and the dashboard and performance reports.

Management of servers, network and different types of probes and customisation of probes.

It is easy to implement but requires good planning. If you don't plan the number of probes it can lead to an event flood. It is also reliable when it comes to monitoring.

The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe.

• Basic infrastructure
• Moving into cloud monitoring in UIM
• Resilient
• Pretty stable

Also, I think it's the architecture, the way the hubs are designed, the way that it scales, that it can be grown. That's valuable, in a large enterprise.

Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple.

The second major feature is the user-friendly interface. It's the best feature for our customers, because we are the implementers of the software. It's easy for us to install and configure the product, but our customers want a simple interface with only the options they need to run and monitor their environment. 

Recently, important features introduced were the Discovery capability, Auto-Deploy profile manager, and alarms.

Another feature is reporting. We discovered new ways to generate new reports.

Basically, the most valuable feature for us is that the dashboard if easy to use as it aggregates all data.

We use CA UIM and CA APM. The most valuable features are trending and analysis. I also like the predictability of the systems, baselines, and that it is can prevent an outage before it happens.

• Server reporting
• Server monitoring

These are the most valuable features for us, but I think this is probably the wrong way to talk about it. There's some depth into what we can watch from processes, logs, as well as URLs, and synthetics. So, we have the overall ability to manage everything with UIM.

Flexibility – in the sense that it allows me to monitor our IT infrastructure and application in a very holistic manner. It checks everything, there’s a lot of probes -over 150- to handle various monitoring needs. If it's not already there, you can build a probe.

This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out.

It's the probes. They have probes for all different types of technology. Whether it's WebSphere, JBoss, or you want to do JVM monitoring, you want to monitor just CPU usage, even Docker, they have probes for that. If you have a technology out there, there's a probe. And if there's not a probe somebody's creating a probe already. The probe library it pretty extensive.

The main feature for us is its flexibility with their message bus and their API to make it do what you need it to do, since everyone's different. There is flexibility in the SDKs to customize it.

Monitoring infrastructure and network devices: UIM can monitor devices such as switches and routers, and infrastructure such as memory, CPU, disk health.

• Open framework provides the ability to go outside the GUI and automate tasks and functions for reliability without being in the GUI all the time.
• It gives us the flexibility to create our own modules.

CA UIM (AKA Nimsoft Monitor) - I give the monitoring application a 5 compared to other products such as HP SIM, Nagios,spiceworks, SolarWinds and WhatsUpGold

+

CA CSM (AKA Nimsoft Service Desk) - Initially I thought the ticket product was a 2-3 star product. After working with it for the past 6 months though I would have to give it a 5. I have used other systems like Remedy and Footprints and this is far superior to those products. With CSM you are given a blank canvas and can use the system and its modules for everything from a ticketing system or a workflow and process automation tool.

The discovery tools and the ease of initial setup are very good and the way that probes are deployed makes the setup and day to day functions very simple to use.

The feature that we've found to be  very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology.

The product also has a standard monitoring process regardless of operating systems; it monitors everything the same way.

Obviously, the base monitoring and how we can essentially set up alerts to go to the board through Spectrum. However, that is pretty much our main use case for it. 

The alerts and thresholds that we set up within the tool, that's important for the business. If it were to meet that threshold, it goes to the board, which in turn, we can notify the application's owners swiftly to minimize the impact of a SEP-1. So, it is critical.

Monitoring infrastructure and business applications are the most valuable features.

I believe that the fundamentals and the logic of how UIM is set up is very stable. We like that the fundamentals support providing metrics and alarms.

I feel it provides the essentials. That is, to extract data from an environment and present it through a front-end, using graphs and charts. It also allows for analysis on the collected data, which is crucial to most companies. I believe that UIM does a good job, of being able to manage all the steps along the way.

CA UIM gives us interoperability between network and server monitoring, as well as the ability for us to be a one-stop shop. We are able to do all the monitoring for our customers.

• Easy GUI administration
• Unified alarm console
• Support for multi-tenancy
• Intelligent high availability
• Alarms suppression
• De-duplication
• Easy dashboard creation with several data sources such such as SQL, Oracle, and MS SQL databases

The big attraction of this product is its out-of-the-box capability. It means that there is not a lot of custom development required. 

The monitoring of the applications to let our business know when things are performing and that they're up and available.

The features valuable for me are scalability, redundancy, and the wide range of probes available for just about any platform.

Another major advantage is the easy configuration management. When you define standard “base” monitoring templates and on top of those, define “differential” templates, having a tool that allows you to manage these hundreds (and even thousands) of templates in an organized manner is an absolute necessity.

CA UIM not only allows you to manage the templates, but the new MCS module allows you to dynamically assign them to groups. This means that any node/probe belonging to that group will automatically receive the templates.

Note: At this time, MCS does not yet support differential templates, but it is on the roadmap.

When this customer did the PoC, the competition clearly failed in this area. Furthermore, the event management part (alarm server and alert console) is feature-rich. It allows for some advanced, alert processing and correlation.

The product has a lot of flexibility in how we can report data, collect it, report it, and query it. Previously, we were using eHealth, which was a lot more cumbersome. Late '90s technology, so it makes sense that UIM would be more advanced than that.

• The integration with Spectrum
• The ability to create an integrated console based upon the services which we are offering.

We have had previous experience with CA products, so it is another progression in our use and deployment of the CA suite.

The most valuable features we're taking advantage of today is computer memory disc monitoring and the alerting on it. We're able to predict how close we're approaching our thresholds so we can head off a disaster and we can troubleshoot it before it becomes a big problem.

The scalability of the product and heterogeneous OS coverage is really what sets this product apart from others. Other features like synthetic (e2e) transaction monitoring, OOTB application support as well as the UMP (Unified Monitoring Portal) are the icing on the cake.

The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you.

The most valuable feature for us are the way it brings silo products together that we've invested in over the years, and it allows us to consolidate our views for our customers.

We started off with standard infrastructure – networks, switches, routers, firewalls – but as we've grown, our proposition has been able to expand to the cloud, internet of things, and big data. Although we don't use all of those capabilities from it today, the key thing for us is, we know it's flexible enough to do that.

OOB probes

Basically, the most valuable feature is the ability to scale and quickly allow us to deploy an infrastructure management solution to our clients in a very timely manner, across the board, using many different technologies; so, storage, databases, OSs, and synthetic monitoring, things like that.

Custom Dashboard is one of the best features of the product because it allows you to bring great value to people who are not technical. It gives them visibility over their infrastructure and the ability to cross-reference that information with business data. It's also good for big screens to show the power of the product, providing a great vision of the orientated services.

With the SLM feature, you can transform any collected metric into a Service Level Objective that affects a Service Level Agreement. You can then predict when your SLA will be below the specified marks.

The cohesiveness of the product. It's versatile and easy of use.

We're monitoring servers, network devices, storage components, load balancers, phone systems, virtual infrastructure, applications, etc. The various SDKs are great and have also allowed us to write custom probes for anything else we've needed.

What's most valuable to me is the fact that it is very customizable, allowing me to play around with the configuration and thresholds. Also, I enjoy the simple GUI which makes it easy to use.

From a managed service provider standpoint, the product truly understands managed service provider architecture. It’s multi-tenant, which for us is huge. We’ve had other products in the past, including CA Unicenter, which weren’t multi-tenant aware.

The reporting flexibility is another key item for us.

It also gives us the ability to monitor many different platforms and applications.

The most valuable features are the alerts that go to the service desk and the application-level monitoring.

The most valuable feature is the very large probe number, over 180, for different technologies, that all comunicate their metrics through one product.

When you are implementing it, I think the most valuable tool is the Infrastructure Manager (a Windows client for probes management and configuration). Of course, there is also a web-based tool, but you cannot do it all from the web interface.

When you are using the product, I think the most valuable feature is UMP, with its dashboards, and alarm view. You can see the alarm state of your system, and pinpoint the most critical elements and metics in dashboards. This allows you to rapidly view and acces the alarm console for that specific element. It is fast and easy to use.

The value of UIM is that we are not only monitoring the infrastructure asset but also monitoring it as an IT service. 

It notifies us quickly and easily on the 3D view. We can see when the monitoring lights show up over the racks. It is nice to be able to just see that at a blink of an eye if an alarm is going off, then we can just dial in from there.

1. Scheduled maintenance - it gives a good backbone to CA UIM as a product because we do not have to rely on another Event Management tool to do that.
2. Logmon - this probe is sophisticated in the sense that it offers you options as to how to monitor the log - from the start, from last resumed etc. It also has options to execute commands when a log is found.
3. Adding third-party widgets onto the dashboard - you have the liberty to freely exaggerate your UI on the UMP Portal.
4. URL_Response - This probe has SSL monitoring available, which is pro-actively calculating in how many days the certificate is going to expire! It is pretty cool.

• Multi-tenancy
• Ability to set thresholds per system
• Wide variety of probes

We find UIM's valuable features to be its flexibility, the fact that it’s easy to expand, and it supports multi-tenancy. There are not many systems focused on managed-service providers and this is one of them, which is a great help to us as it’s difficult to find.

• Base set of probes cdm, ntservices, and ntevl processes
• NAS feature which handles all alarm processing
• Hub which handles all the inner message traffic of the product
• UMP which provides ability to visually see what we are monitoring.

• Scalability
• High availability
• Distributed architecture
• Supported platforms

UIM is easy to use and configure and easy to implement and to get up and running “out of the box”. It is also open with its SDK and services.

We consolidated multiple enterprise monitoring tools into a single toolset (using UIM and Spectrum) integrated with dashboards and reports, to give the business a real-time vision of the company’s health and position in the market.

Centralization and distribution are the most valuable features for us. Those two things are pretty key for our organization.

• Centralization is important because we can manage and view everything from one point.
• Distribution is important because we can manage everything from one point and do it on a mass scale.

Unified Management Portal (UMP) is the most valuable feature, as it did a lot of health monitoring for our environment to prevent some issues from happening. It has many features that are helpful, although I was not able to explore them all.

The stability and flexibility of customizing the dashboard and monitoring.

• Weblocker service
• Perimetral antivirus
• Firewall security
• VPN service
• MultiWAN and Balance service

These features are very valuable as they allow productivity to be supported by blocking and monitoring websites accessed by collaborators, as well as controlling the levels of access to the various services we have in our operation, in addition to functionalities such as Load Balancing and Multiple WAN connections to help us in business continuity.

There is a large selection of Application specific probes available. We are primarily a Microsoft shop, and most all of our needs are covered with what is offered. This relies on backend sources such as PerfMon counters, event viewer, services and similar. It covers our basic monitoring needs in this regard.

This product helps our organization by providing a shared model to the customer which reduces the cost for humans and infrastructure via the multi-tenancy feature.

We have it integrated with Salesforce, so it’s great for auto creating, sending data to Salesforce and creating cases, proactively monitoring our customers' systems.

Deploying and setting up are pretty straightforward; the only issue I’ve seen is slowness of the infrastructure manager GUI because of the size of our install.

• The nimbus architecture
• Scalability
• Modular design
• Product coverage
• Ease of deployment

Extensibility - ability to centrally manage large enterprises.

One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network.

There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming.

Their concept of probes, where you have a lot of predefined items that you collect. Also, their baseline thresholds that speed up a lot the implementation, and the evolution of the monitoring system.

For example, once you have applied the SQL Server Probe, it collects all sorts of data -- from the log size to the time that each query is taken to execute on the database -- with the same click.

In terms of features, it is easy to use and implement, and CA provide solid support.

Easy to setup, easy to maintain, lots of different probes out-of-the box. Well-documented API for custom scenarios.

The convenience of both the web portal as well as the thick client. We are able to go in and actually leverage the thick client for a nice, easy drag and drop solution. It works out really nicely, especially for our front-end team. The team that I am on is actually quite small, so we need to leverage our front-end team to assist with making changes, and actually running the software. Having the GUI, that simple user interface, really helps us to offload that work to that front-end team to help free up our time.

The product is easy to configure. Simplicity is the most valuable asset of CA UIM.

The most valuable features are, I would say, the flexibility and the performance. It's easier to use and to configure.

It provides us with great detailed information that can be easily reported and delivered to customers. The mobile app takes it to the next level. You can have the customer log in from anywhere and access the data.

This product is very flexible for the administrator. We can do whatever we want. It is easily customizable and upgradable.

• Scalable monitoring
• Integration of all monitoring on one tool.
• Simplicity on creating dashboards.

What's most valuable to us is the breadth of technologies for which it provides monitoring. We have a large catalogue and different types of systems and apps we need to monitor.

The most valuable features of the solution to us are the networking and server aspects. The architecture behind it is also valuable.

• Monitoring the level of services
• Trend charts
• Management dashboards

It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network. It flags issues and sends an alert or SMS so we can dive down and know exactly where an issue is coming from, and resolve it as quickly as possible.

I really value the underlying Java framework for development of custom probes.
The product has an API that allows heavy customization. This has allowed me to add functionality by designing my own metric gathering routines.

We mainly monitor services around the database applications, and things like that. The most valuable features of UIM are that it's scalable and it's relatively easy to set up monitoring on the servers.

The ability to scale a single monitoring ecosystem across the world with relative ease, and the wide range of monitoring probes available.

You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product. You have also a big range of application probes, which is needed on our side.

I can use the Drag and Drop feature to build dashboards within minutes.

The dashboarding is pretty extensive and is easy to use. We're just getting into it, and we want to get more data in and make it even better.

It provides us with granularity. That is, we can get different metrics for different platforms for any given device at a pretty detailed level.

• Ease of deployment
• Number of platforms you are able to monitor
• Collection of both long term reporting data and immediate alert data
• Depth of configuration of the alarm processor

Almost all the features are interesting, but the most valuable ones are:

• Infrastructure monitoring (agent/agentless) covering networks, servers, databases, applications, virtual platforms, and a cloud environment
• Alarm management capabilities
• Hub queues configuration (SSL, post alarms and metrics, etc.)
• Powerful UMP portal (especially for dashboards and reporting)
• Extensible architecture

Reporting and the ability to customize threshold.

Long-term, database backed logging of data and the customisation features.

• Ease of usage for administrators.
• Flexibility with monitoring and statistics collection.
• Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports.
• Dashboards are pretty good.

The UMP portal is easy to use and provides complete details of infrastructure monitoring, without needing to use IM. You can easily do a lot of monitoring configuration tasks.

UMP Portal.

Easy admin functionality. You can quickly do all the admin functionality without reducing the cycles. 

It is easy to implement.

• Easy deployment of probes
• Configuration

For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously. That's a big help for me.

Probes and customization.

• You can manage different companies and groups.
• Deep application monitoring tool
• ServiceDesk integration

• Service oriented views include physical and virtual servers as well as network devices
• Predictive analysis
• Log monitoring
• Alarm correlation
• Scheduled reports