The solution should give commands in a mainly English perspective so that it's easier to configure in the future.

The technical support could be improved by removing delays in response times. They should be able to get back to clients faster.

If they offered automated migration in the future, that would be great.

We have difficulties manipulating the agent for Windows. We also have many problems with memory databases and the preconditions do not work exactly how we want them to.

They should resolve the precondition and explore XML. We have explored XML, but it's not organized correctly.

I also want the solution to be open source because I think it needs much more development with other developers assisting in the process.

You should be able to link with more databases.