Calabrio WFM Use of Solution

GS
Customer Service Analyst/Scheduler at Tucson Electric Power
One to three years. View full review »
it_user488223 - PeerSpot reviewer
Workforce Management Analyst at a healthcare company with 10,001+ employees
it_user540852 - PeerSpot reviewer
Workforce Management Specialist at a healthcare company with 10,001+ employees
it_user523476 - PeerSpot reviewer
ITS 4: Voice Systems Engineer at a government with 1,001-5,000 employees
it_user768411 - PeerSpot reviewer
Senior Netwrok Engineer at a healthcare company with 10,001+ employees
ML
Contact Center Supervisor at a energy/utilities company with 1,001-5,000 employees

We have used this for approximately six months.

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it_user680070 - PeerSpot reviewer
Calabrio WFM and QM Administrator at a healthcare company with 10,001+ employees
it_user520239 - PeerSpot reviewer
Lead Business and Forecast Analyst at a tech services company with 1,001-5,000 employees
it_user623604 - PeerSpot reviewer
Workforce Management Coordinator at a wireless company with 1,001-5,000 employees

We used this program for about three years.

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it_user694407 - PeerSpot reviewer
Telecommunications Engineer at a university with 1,001-5,000 employees

For three years.

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it_user669948 - PeerSpot reviewer
Quality Assurance and Training Coordinator at a insurance company with 1,001-5,000 employees

The company has used this solution for two years now.

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it_user628497 - PeerSpot reviewer
Adjunct Instructor, General Education at a university with 51-200 employees

I have used it for 2 years.

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it_user512454 - PeerSpot reviewer
Contact Center Training and QA Supervisor at a financial services firm with 1,001-5,000 employees

I have used it for four years.

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it_user737304 - PeerSpot reviewer
Workforce Management Specialist at a retailer with 10,001+ employees

Just over a year.

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it_user547011 - PeerSpot reviewer
Department Scheduler at a retailer with 10,001+ employees
it_user530394 - PeerSpot reviewer
Manager, Data Center Services at a healthcare company with 1,001-5,000 employees
it_user575241 - PeerSpot reviewer
Performance Management Specialist at a government with 5,001-10,000 employees
it_user546822 - PeerSpot reviewer
Planning and Performance Manager at a tech services company with 1,001-5,000 employees
it_user539724 - PeerSpot reviewer
Business Owner at a security firm with 51-200 employees

We just purchased the entire one suite.

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it_user529797 - PeerSpot reviewer
Supervisor of Workforce Management at a government with 5,001-10,000 employees

This is my eighth month using Calabrio.

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it_user529644 - PeerSpot reviewer
Infrastructure Architect at a healthcare company with 1,001-5,000 employees
it_user504357 - PeerSpot reviewer
Systems Engineer at a healthcare company with 1,001-5,000 employees
it_user567147 - PeerSpot reviewer
Resource analyst at a tech services company with 1,001-5,000 employees

I have used this contact center optimization solution for nearly 2 years.

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it_user646605 - PeerSpot reviewer
Telephony & Platform Analyst at a tech services company with 1,001-5,000 employees

I have used it for two years.

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it_user579069 - PeerSpot reviewer
Quality Assurance Team Lead at a comms service provider with 1,001-5,000 employees
it_user553653 - PeerSpot reviewer
Operations Quality Analyst - Calabrio Administrator at a university with 1,001-5,000 employees

Almost 4 years. 

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it_user532221 - PeerSpot reviewer
Server System Administrator at a tech services company

QM for 15 months and WFM for 12 months.

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it_user523518 - PeerSpot reviewer
Lead Resource Analyst at a tech services company with 1,001-5,000 employees

Personally, around 10 months.

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it_user625821 - PeerSpot reviewer
Contact Center Specialist at a financial services firm with 501-1,000 employees

I have been using it for four months. I use the latest cloud version.

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it_user582405 - PeerSpot reviewer
Resource Analyst at a tech services company with 1,001-5,000 employees
it_user523626 - PeerSpot reviewer
Manager, Support Operations at a computer software company with 1,001-5,000 employees