Camunda BPM Customer Service and Technical Support

SjefVan Leeuwen
Senior Software Engineer at a non-profit with 201-500 employees
We are able to do everything from community support. Everything is well documented there. There has been no need to get support from them specifically but one of the owners writes a lot of papers and presents webinars which you can join for free. I would say they have very, very good support and are very open-source community-minded. I think they are one of the most supportive companies I've seen. I don't have any knowledge about the paid support, because we don't do paid plans. I suppose that it would be great because if their free seminars and white papers are good, I suppose a higher level of support would be great, they really know what they are doing. View full review »
MohammadrezaMakhan
R&D Junior
The technical support is good. Just last week, we wanted to know something about our modeler and how to change it to be compatible with the Persian language. The Persian language is a language where you write from right to left, so it's different from most European languages like English. So, when we started to use Persian and modeler, the text was messy and disorderly and we wanted to know how to correct it. We sent emails but the support team said it's better to ask this question on a forum. I asked the question in forums but I haven't received a response yet. I think it may be because this problem is a little rare, so that is why they couldn't help us. But I think the support is good. At least they responded to the email as fast as they could, even though they couldn't provide a solution. View full review »
TomasMikes
Senior Business Consultant at Trask solutions a.s.
Their support system changes their authenticator on a daily basis and they are working on improving their response time. But it's not easy for me to get the right person if I want to discuss a problem. You work with one guy today, and tomorrow it will be another guy. Then I have to explain everything all over again. So it takes a lot of my time. The technical support, however, is still better than IBM BPM. View full review »
Learn what your peers think about Camunda BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.
AlonBear
Co Founder at Dr. Agile
I haven't reached out to technical support. I found everything on the website. The manuals and tips were useful. View full review »
OpChOff877
Chief Operations Officer (COO) at a tech services company with 11-50 employees
We do not have a complex system, and we are using the internet documentation. View full review »
reviewer1069488
Lead of Technology Innovation at a construction company with 10,001+ employees
I haven't needed to contact technical support. I've read the manuals and documentation and haven't needed to actually test them on that. This solution just works. View full review »
Andres Murillo
Innovation Director at a financial services firm with 51-200 employees
We have not used tech support yet. View full review »
Learn what your peers think about Camunda BPM. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.