Carbon Black CB Defense Customer Service and Technical Support

Karthik Balakrishnan
Senior Security Consultant at a manufacturing company with 10,001+ employees
Tech support with Carbon Black is a current point of contact in the tech support. So whatever it is we interact with a single point of contact. And more of a liaison where he can bring in people from the developer side, or the account manager, or the technical manager, or whatever it is. We can get them into loop. That's the kind of the support level that we have subscribed. We don't reach out to the normal tech support by call-dialing into a number. They are responsive. We have really not tried off-business hours out of US time zones. I think that causes a little bit of a challenge because we are not able to catch hold of the right person at the right time in case of any kind of outages or something like that. The service response is pretty much satisfactory. But if you look into a 24-7 support, then you might have to wait in the morning. I'm located in India, so if we have to look into reaching out to a person in the US during the Indian business hours, in that case, it's night. So, we will not be able to reach our support person. So we might have to rely on calling someone during that time. But we normally don't do that. Until now, we have not got any kind of an issue where we really have to contact tech support during the off-business hours. Because we do have our US counterpart, so we work on that particular region timings so that we can involve Carbon Black support to get the maximum out of them. View full review »
Darrick Kristich
Founder/CEO at Sedara
Carbon Black has a great community portal which has all sorts of documentation where you have the ability to ask questions and people answer it quite well. There is a lot of material there with access to content, which assists with the learning and troubleshooting. View full review »
Imad Taha
Group CIO at a construction company with 10,001+ employees
They have good local support, here in Dubai. View full review »
Learn what your peers think about Carbon Black CB Defense. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
Andre B.
Executive Business Analyst & Advisor at a financial services firm with 10,001+ employees
The tech support communicates, but it's just not with movement. They are responsive, yet there is no quick motion often in regards to resolving the issue. I would personally give the tech support a rating of seven out of ten. View full review »
reviewer1236738
Assistant Technical Manager at a tech services company with 11-50 employees
I have not needed to contact their technical support yet. View full review »
SrSecuria175
Sr. Security Analyst, Enterprise Architecture and Security at a tech services company with 5,001-10,000 employees
Our experience with tech support is very positive. View full review »
RajaeAl Najjar
Solutions Manager at Samir Group
I’ve never had to reach out to technical support. View full review »
Learn what your peers think about Carbon Black CB Defense. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.