Casepoint Room for Improvement

Partner at a legal firm with 11-50 employees

I hate everything about it this product. It is not user-friendly. 

There is maybe one person in our office who has any proficiency with it. 

I don't like it at all.

For litigation, what I wanted was a one-stop shop. Once the document is produced as an exhibit for example, then I want to be able to annotate on that document and use that during my trial versus using Casepoint for the production. However, I now have to somehow download that production into several PDFs. I can't use the sort feature or other features.

I would prefer to leave it on Casepoint because now I have tagged it for witnesses, which is helpful in litigation, but the notes features on Casepoint is a tiny box in the bottom right of the document and that is not really helpful to me because of the way that I use documents in the trial is, for example, if you are going to be my witness, I draft a direct examination of you. 

When I get to the point in my direct examination where I want to cover an exhibit that I'm trying to admit with you, I hyperlink that. The document that I have hyperlinked has my questions and notes on the document, that I'm going to ask you about, but I can't do that in Casepoint.

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Claims Administration Senior Coordinator at a insurance company with 10,001+ employees

The biggest pain point for me and most people is that when we have to update our passwords, we have to go back in and remap our web folders. It only happens once every three months, but it's a nuisance more so than anything else. The other applications we use, when the software is updated, we don't have to reset our passwords. That's the biggest pain point there. Usually, when they update Casepoint, there are usually some glitches that need to be ironed out. not always, but sometimes. My biggest pain point would be the password reset.

Sometimes it freezes with can be aggravating.

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