I give Catchpoint eight out of 10. It's excellent software, but when I start thinking of quality software, it's not the first thing that comes to mind. Depending on your cost model, I would've recommended ThousandEyes before they increased their prices. I don't think it's overwhelmingly good, but it's a solid eight.

My advice to Catchpoint users is to know your tests. You will struggle when they're trying to estimate your point usage. Ultimately, we had to disable several features because we had poorly calculated that. Plan for increased adoption because you can buy more points ad hoc, but they're not as cheap as buying them up front. At the same time, don't overbuy because anything unused is wasted.

I'm using the latest version of Catchpoint.

At the moment, twelve people from the production support team use Catchpoint within the company.

My company plans to continue using the tool, and there's no plan to change it to a different tool.

My advice to others who want to start using Catchpoint is that it's more useful for eCommerce businesses, and if you want to use it, it's a very, very helpful tool because it captures data from end-to-end. It will entirely capture online shopping processes, so it's a very useful tool.

My rating for Catchpoint is eight out of ten.

I'm a user of Catchpoint.

It is difficult for any one solution to provide consistent metrics because websites are built differently. We use basic response metrics that can identify issues such as the CDN breaking on compression. 

There is a bit of a learning curve with the solution. Someone on the business side of things may prefer a solution that lays things out from a UI perspective. 

The solution offers a lot of variability in the ways you can look at and graph data. 

I rate the solution an eight out of ten. 

I rate the solution a six out of ten. The solution is good but can be improved by focusing solely on network monitoring and improving its marketing strategy to strengthen consumer awareness of the solution.

Overall, I would rate Catchpoint an eight out of 10.

I would recommend that new users spend time familiarizing themselves with the UI of this product, before they begin using it more fully.

I would rate this solution a nine out of ten.

I have noticed they are coming up with APIs to get metrics and then prepare dashboards. Also, they are enhancing their reports on transaction monitoring and they're coming up with solution enhancements every quarter. I really like that.

In terms of advice, it can differ from company to company. For example, if you're looking for solutions like just web page monitoring or the API, I would say Catchpoint is the best one. But if requirements involve database queries, SNMP monitoring, etc., they don't have it. They're working on fixing that, I think. 

But web page monitoring, when it comes to global synthetic monitoring, I recommend them for just web pages.

I would rate Catchpoint at seven out of 10 overall. There are a few enhancements that we have requested, as I mentioned, such as better drill-down to get failure details. That's one of the major things. And then there is trending. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends. Long-term trends are something that management is always keen about. Those are the areas that, if they improve, I would rate them a 10.

I would advise them to use this product if they can afford it.

I would rate Catchpoint an eight out of ten.

They only lose two points for the cost; otherwise, the insights they provide are really good. There are not many competitive tools that don't provide them.

The product is flexible and good. We receive alerts through various channels like CRM, and directly from Catchpoint and Sumo Logic. These alerts prompt us to investigate and troubleshoot issues in real-time on our production servers. I rate it an eight out of ten for its flexibility.