Catchpoint Pricing

Carl Funk - PeerSpot reviewer
Senior Manager at a training & coaching company with 10,001+ employees

The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links.

It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example.

If I decide to add performance checking and all those time metrics I just mentioned, that might be 1.5. It'll slap on an extra 0.5 because you're pulling back more data and taxing their systems further. You can add screenshots. What did it see at this point? What they call snippets in some tools. That typically adds another point or more in some cases because that is very intensive. 

Using google.com as an example, if I have the test login for me, that's a step in the test. It also gets a point value because each action can have all the same data recorded. A multi-step or transaction-based test could cost you seven or eight points every time it runs. You buy an allotment of points up front. And as you consume those points, your balance goes down until you run out.

You buy an allotment of points for a year on a contract with the expectation that you have planned your tests and what you expect to do with them. They will give you a rounded estimate, and you negotiate the price of your contract based on the points you buy. They are tiered, so you will get better deals as you put more testing into the system. Smaller contracts tend to be more expensive per point than larger contracts where you get volume discounts.

The price is reasonable, but we didn't save as much as we'd hoped. When we pitted them against Dynatrace, our Dynatrace sales guy was ready to negotiate. It's like buying a used car. We didn't save a ton, but we felt like the feature set we got kind of made up for that.  

Value-wise, ThousandEyes would've saved us almost 40 percent, but there were a couple of hangups with that product that my leadership was unwilling to overlook. I thought they were minor, especially considering we're always trying to save money. However, the leadership of the DevOps team decided it wasn't worth saving that much money."

Ironically, ThousandEyes is now priced higher than Catchpoint. They have tried to regain our business, but now they're more expensive. There's an ebb and flow. If they're trying to get new business, they will probably treat you better than they do if you're an ongoing customer.

I give Catchpoint three out of five for affordability because they're transparent, there's no haggling, and they're willing to undercut anybody else in the industry. I don't think there's anything special about their pricing model. I don't believe that they're particularly insanely fair. It's more of a you-get-what-you-pay-for type thing.

It's not easy to figure out the point scale, but there are built-in tools to quickly simulate a test and determine what it will cost. I think they are highly transparent. I don't remember there being a single hidden fee. There is a cost if you attempt on-prem testing, but no mysteries there. 

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AR
Technical Consultant Project Lead at Capgemini

I don't have any idea on the pricing information for Catchpoint.

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LS
Analyst/ Solutions Architect at a training & coaching company with 11-50 employees

We purchased a contract that includes way too many points for the type of monitoring we do. 

The solution's pricing is comparable to the last tool we were using. 

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Buyer's Guide
Catchpoint
March 2024
Learn what your peers think about Catchpoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
ES
General Manager at a consultancy with 1-10 employees

I rate the price a two out of ten, where one is a high price and ten is a low price.

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SS
Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees

The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard. I don't think they will be able to get customers.

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SB
Director at a tech services company with 1,001-5,000 employees

In terms of licensing fees, I believe they were slightly higher. I believe their primary market is large enterprises, but from a licensing cost standpoint, I believe there are other tools available that provide the same functionality at a lower cost, such as Pingdom and others.

There are numerous sites available 24 hours a day, seven days a week. There are numerous other synthetic monitoring tools that compete with Catchpoint. However, I believe Catchpoint positions itself as a tool for large enterprises with money to spend, which is why they are expensive.

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Buyer's Guide
Catchpoint
March 2024
Learn what your peers think about Catchpoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.