Catchpoint Room for Improvement

Carl Funk - PeerSpot reviewer
Senior Manager at a training & coaching company with 10,001+ employees

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. 

The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test.

This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money. 

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AR
Technical Consultant Project Lead at Capgemini

A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users.

Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement.

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LS
Analyst/ Solutions Architect at a training & coaching company with 11-50 employees

A large selection of nodes are available but it is challenging to test reliably in China and the Middle East. This might be a stability issue based on ISPs in different locations. 

Documentation and online indexing are awful but have been improved recently.

I would like a reference document that includes ratings of different ISPs. I always test locations and weed out bad internet providers but it would be nice to have experts providing this feedback. 

The online recorder add-on to Chrome that records transaction tests could be improved. If you do not write tests every day it is easy to forget steps, so the tool is useful but has some bugs. 

I provide clients with links to waterfalls but they are not as detailed as what I see in the app. I join metrics and include response bars in one table but that robust detail cannot be viewed via client links. 

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Buyer's Guide
Catchpoint
March 2024
Learn what your peers think about Catchpoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
ES
General Manager at a consultancy with 1-10 employees

Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring.

Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.

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Pandiarajan G - PeerSpot reviewer
Quality Assurance Automation Lead at a comms service provider with 10,001+ employees

Catchpoint has placed backbone nodes in different locations. There is a page called the nodes' status page where you can check the status of the nodes. The challenge we have faced is that sometimes our backbone nodes go down due to some technical issue, it could be due to the carriers or the vendors, we have to go to that page and subscribe to that location. We have asked Catchpoint to provide us with notifications through API so that we don't have to manually go and see the page to make the changes to the script. By providing this notification automatically through API, we can switch the nodes.

Currently, Catchpoint is migrating to a new user interface. My colleagues and I feel that the old user version was better, it was more user-friendly. For example, the new user interface does not allow you to resize certain resolutions. 

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DC
Technical Lead at Capgemini

We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts.

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SS
Enterprise Monitoring Service Manager at a tech vendor with 5,001-10,000 employees

There are lots of areas. One is, if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer.

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SB
Director at a tech services company with 1,001-5,000 employees

Because these transaction monitors also monitor your product's entry-point URLs, there are numerous things it can do to improve. Assume you have a SaaS for a company, and they want to add a status page as a feature. When a company decides to set up monitors for their entry-point URLs, that status page can be exposed to customers as well.

Catchpoint can display downtime as the status whenever it detects it. And can be used by the company to demonstrate to their customers that there is a downtime occurring and that we are working on it, from the standpoint of customer communication.

That is the other issue, in that their API is extensive but also a lot. There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring.

With the direction of the industry, many people want to work in automation. Creating monitors as automation is an important aspect of their growth, which I did not see when I used it because they did not have an API for which you could actually create monitors.

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it_user2544 - PeerSpot reviewer
Developer at a media company with 501-1,000 employees
The only thing that occasionally bugs me about Catchpoint is some aspects of the UI. It's not an easy problem, and I don't know how I would solve it, but because of the large volume of data that they are presenting and the various ways to slice it, you can end up with a proliferation of windows when debugging an issue. This is something that I expect to improve in the near future, since Catchpoint has rapid releases and is extremely receptive to customer feedback. View full review »
Buyer's Guide
Catchpoint
March 2024
Learn what your peers think about Catchpoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.