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Celonis Pros and Cons

Celonis Pros

HK
Team Lead at a healthcare company with 1,001-5,000 employees
It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use.
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Global digital manager at a pharma/biotech company with 10,001+ employees
For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy.
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TF
Head of International Markets at a consultancy with 201-500 employees
I have found the automatic mapping of the processes themselves to be a valuable feature.
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Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,029 professionals have used our research since 2012.
Consultant at Accenture
We have found the Orient Explorer to be a valuable feature.
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SK
Process Excellence Head at a tech company with 10,001+ employees
The solution offers very good division management.
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AT
Celonis Consultant at Delite Technologies pvt ltd
The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered.
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MM
Senior Consultant at a tech services company with 1,001-5,000 employees
With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard and so we can see the differences between the pricing over the previous years.
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Robotic Process Automation Leader at Borusan CAT
The solution offers a very good user interface.
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TR
Senior Director at a consultancy with 51-200 employees
Its usage is relatively straightforward after the UI is set up. There's a lot of pre-built analysis that can be utilized, which saves a lot of time. Overall, it is a good product.
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SL
Chief Executive Officer at a real estate/law firm with 11-50 employees
The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool.
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Celonis Cons

HK
Team Lead at a healthcare company with 1,001-5,000 employees
Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that. Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server. I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices.
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Global digital manager at a pharma/biotech company with 10,001+ employees
The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics.
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TF
Head of International Markets at a consultancy with 201-500 employees
In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved.
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Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,029 professionals have used our research since 2012.
Consultant at Accenture
Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing.
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SK
Process Excellence Head at a tech company with 10,001+ employees
The solution needs to implement more automation aspects into the product. Right now, it's lacking.
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AT
Celonis Consultant at Delite Technologies pvt ltd
The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL.
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MM
Senior Consultant at a tech services company with 1,001-5,000 employees
In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions.
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Robotic Process Automation Leader at Borusan CAT
It would help if they had more integrations and automation features.
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TR
Senior Director at a consultancy with 51-200 employees
It should be more flexible. It is not particularly flexible in the way it works, and it is quite rigid. It has some very strong structures that you have to follow. It could certainly be made more user-friendly to understand and should have fewer requirements for manipulation of the data to create the visualizations. We should also get better support from Celonis, and they also need to make the licensing model slightly different.
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SL
Chief Executive Officer at a real estate/law firm with 11-50 employees
We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth.
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Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,029 professionals have used our research since 2012.