Centreon Benefits

WJ
Engineering Manager at a tech services company with 10,001+ employees

The teams within our NOC get proactive reports which are quite detailed. That saves them a lot of time on having to research or troubleshoot to find an issue. Thanks to Centreon, they are guided to what needs to be fixed.

And it's an invaluable tool for helping to drive business performance excellence and aligning IT operations with business objectives. It's been helping us to engage in smarter reviews of what's happening within our network. We get alerts popping up from time to time, and we can use them to implement permanent fixes or workarounds.

Another benefit is that Centreon has helped measure service performance by modeling IT service maps for business-critical IT workflows. We actually give detailed reports to our customers and they're all based on Centreon's reporting. That ability is very important, a top priority.

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ZA
Monitoring Manager at a transportation company with 10,001+ employees

Centreon's ability to model IT service maps has been crucial for us. It enables us to get a quick look at our business needs. Centreon can measure the service performance to show if everything is working well. 

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Caulson Chua - PeerSpot reviewer
Technical Services Manager at ATS

Centreon helps us monitor our client's systems in real-time using fewer people. Our client is happy with the product because it helps them cut costs. Everything is automatic. Centreon helps measure service performance by modeling IT service maps for critical IT workflows. 

The primary benefit is prevention. Centreon helps us identify and address issues before the system goes down. It reduces related costs by about a third. 

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Buyer's Guide
Centreon
March 2024
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
VB
System engineer at a financial services firm with 51-200 employees

Most of the time we solicit engineers and other experts in IT when something doesn't work. When everything works, everyone considers that normal. It is a critical app and a critical piece of equipment in our organization. Being able to anticipate and act before there is big trouble is better for our business and for the image of the company. There's no point to wait until there is a problem in the company, if you can avoid it. In many French companies, many people don't understand that part.

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TH
Senior Networking Consultant at S & L NETZWERKTECHNIK GMBH

If you have different functionalities, like a mail flow or production hall, that you need to take care of, then you can visualize those into a map, and you will be able to see on the map where your real problem is. E.g., you have a big hall with different access points where need to locate the signal of disconnected access points. Then, you can currently see it on the map. It's not that complex, because you can easily take a look at the map and see it where the location is of the faulty device.

It is decentralized, which is better, because you can reduce the load from a single system. Also, you get a better view because it's more independent. Then, for the management, it's nice because they have one central system. With that, they can manage all the other systems, as well. This means they don't have to configure each system by system. They can configure it from one single interface.

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ND
DevOps Engineer at a computer software company with 501-1,000 employees

We use the soluton's dashboard for L1, L2, and L3 IT support. We set alarms and then support can look at the interface to see which element is causing an alarm. It is useful for monitoring and seeing, in a graphical way, what the cause is.

The software shows the data structure with other elements that represent the state of the software. With Centreon, we have automated the way we check for the check file and it automatically creates alarms in our ITSM system.

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Leandro Pereira Rodrigues - PeerSpot reviewer
IT Analyst at RNP - Rede Nacional de Ensino e Pesquisa NREN/Brazil

Centreon's dashboard is good. Centreon's dashboard provides a single view of all our customers. When there is a problem, Centreon notifies us and works with us to resolve it quickly.

Centreo's dashboards help to improve our visibility and ability to proactively ensure the right data is available at the right time which is important.

We use Centreon's plugin packs to communicate with our telecom locations in Brazil when the host does not have Centreon integrated.

Centreon's ready-to-use connectors and integrations are essential because they provide a comprehensive overview of our organization, which allows us to quickly resolve client issues.

Centreon helps me organize our hosts by stage and monitor our clients.

Centreon is the best for helping monitor our IT infrastructure from cloud to edge and providing holistic visibility.

Centreon helps us align our IT operations with business objectives by identifying problems and resolving them quickly and permanently.

Centreon helps us measure service performance by modeling IT service maps for business-critical IT workflows and metrics. This allows us to see the hierarchy and discover problems. Centreon is a valuable and important tool for addressing these issues.

Centreon helps to consolidate all alerts, KPIs, and business maps as well as manage metrics across domains. We can seamlessly integrate with the client's network.

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FH
Operation Team Engineering with 1,001-5,000 employees

It allows us to keep the same standard monitoring configuration on all the systems that we manage (checks, polling interval, thresholds, etc.). It also allow us to see the status of our different platforms on a single page.

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TM
CEO at a tech services company with 11-50 employees

We see benefit from using this product all the time. For example, if there is a hard drive that's failed in a system then we get notified via Centreon. If there is some kind of environmental deviation, such as an air conditioning unit or something else that doesn't work, then we get environmental information like the temperature has changed.

We also get notifications if the internet goes down. Prior to COVID, there were lots of people in various offices and we need to know if they're all working and productive. 

This monitoring and notification system is something that happens constantly.

Centreon increases the accuracy of our monitoring, although accuracy is something that we consider to be a core feature. If the product generated alerts that you couldn't trust then it would be a cry-wolf scenario, effectively making it unusable. We would not use a product that was not accurate or didn't perform as expected, because that makes the whole product useless. Basically, if the monitor isn't accurate then there's zero value in the software.

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MM
Project Manager, Cloud Services with 501-1,000 employees

We use Centreon as a base for almost all of our monitoring, and we use it to trigger instances. We work with ServiceNow. We shifted from the open-source, old, unsupported version of Centreon to the new version. We use the built-in plug-in which Centreon has, the monitoring plug-in, the specific component plug-in. We didn't even have to write the check and maintain the check, we were able to use what Centreon had. That's one thing that it improved in our organization.

We have used it from the beginning, so I can't really compare it to anything before. But when we first installed the UI, it allowed us to see the big picture, to understand what's critical and what's not critical, and to build more and more checks, more and more output, and more hosts for it. It's scalable. Centreon allowed us to do it without having to look for another solution.

We have about 10,000 alerts a month coming from Centreon. For us, especially compared to other systems, it gets us the information for a specific alert: What is alerting on the server, what's working or not working. The number of clicks which we need to do to get that information is significantly lower. If you have an alert on server A, in another solution, you have to search for server A, and then search for what's not good and what's good. In Centreon, it takes one or two clicks, one or two transactions, done by the NOC user, to get that information. When you're talking about doing that 10,000 times a month, that's a significant reduction in the amount of work.

It's flexible for infrastructure monitoring. We can write our own checks. It's based on Nagios, and it's fully open-source. We do prefer to use the plug-ins, because then we don't have to maintain them. But we can write anything regarding server level and application help, ourselves. We have the flexibility.

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MD
IT Analyst at La Corporation D'urgences-Santé

It provides visibility into the network. Without visibility, it is difficult to know what the first step to take is when there is a problem. With Centreon, I can just go to their website if the server is down and it gives me visibility.

We have seen increased usage. That has expanded.

Centreon helps align IT operations with business objectives. It helps our guys in support monitor all our services. It gives you visibility for all services on the host via a link.

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CA
Network Engineer at a recruiting/HR firm with 201-500 employees

Centreon makes me reactive. It allows the use of signal application over monitoring infrastructure to use signal.

The solution allows us to study more analysis to reduce.

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JL
Global Operations Center Lead at a logistics company with 10,001+ employees

Centreon enables us to proactively take action on issues before they even become incidents, which significantly reduces business disruptions resulting from controllable factors.

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MF
CEO at Artesys Orion

We are using Centreon for our customers. During the COVID-19 emergency, we were able to do all the tasks required from our customers because you have unlimited access to information remotely. It is very powerful from this point of view because you can see real-time information about how the customers' businesses are going. If you need to make some emergency actions, you can put in place all of them effectively and in the right position on time.

You can combine step-by-step the URL services or review services that you are invested in. You can operate at a higher/different level of critical alarms or at a different level. You can review whether a service has been met.

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CP
Global Operations Center Engineer at a logistics company with 1,001-5,000 employees

We have reduced the number of priority-one and priority-two tickets by about ten percent.

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TC
Managing Director, CANADA at EvaBssi

We try to provide a 360-degree view of the infrastructures. In that context, the feature we most benefit from is the dashboards. We build specific dashboards using the integrated tool called Centreon MAP. It allows you to draw your network for a site or to draw an application and how it works with all the components, as if you were drawing in Microsoft Visio. The diagram is dynamic and, underneath the it, you can put metrics and data that is directly pulled from every infrastructure or application components.

In terms of Centreon's versatility for connecting to any system, as long as the device has an IP, it's fairly easy to interconnect with anything. You can perform basic monitoring, or you can look for more specific KPIs on any kind of equipment by using a combination of SNMP, API and scripts. For our NOC operations, we easily deploy a poller in our customer's environment that securely connects to our central servers. Making it really easy to add new customers to our NOC.

In addition, it increases the accuracy of our monitoring. When looking at the availability of an asset, what matters from a business perspective is what is the real value. For example, if we're monitoring a retail store and there is an outage during the night, since the store is closed it doesn't matter if the systems there aren't working during the night. With Centreon, you have the ability to track the availability for specific time slots. That's one of the features that we use a lot. We are able to say that during business hours everything went fine.

Once you're familiar with how Centreon works, it is way easier than any other solutions. You are able to cut out all the unnecessary notifications that you can get and only stick with the essential ones. In this way, you don't miss any important alerts. And because we are able to track a lot of data, and not only availability, we're able to find the root cause of an issue much faster than with another solution. Once everything is set up correctly, it reduces our MTTR by 50 percent.

There are a lot of free tools on the market, and they work. But once you have some specific requirements, especially for reporting and dashboarding, you need a complete enterprise grade solution. It's the category that Centreon is in, and it can save you 20 percent on operation costs. Once you know how to use the solution, you can reuse the scripts and everything you've been deploying, so when you want to add new equipment, new hosts, it's really easy and faster compared to other solutions.

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MH
President at ITS Solucoes

Centreon makes it easier and quicker to get the information needed to analyze. It uses different colors when there is a problem that passes a threshold. It gives you information and you just have to analyze the machines on the report. It's easier to find the ones we need to comment on to our clients, so they can look more deeply into them.

The solution also increases the accuracy of our monitoring because the plugins enable us to monitor things that we wouldn't normally monitor. There are built-in plugins that pick points that we wouldn't usually monitor if we had to create that monitoring by ourselves. When monitoring something, we might not consider one of those points, because it's not a main point. But it is being monitored. And when we troubleshoot, sometimes we use one of those monitoring options that gives us more information. That makes us more accurate. Our accuracy could always increase, of course, but there is no limit on that.

With the automated configuration for monitoring items using plugins, we optimize our time. And with integration, if we have something happening, we can automatically open a ticket and send communication through SMS or email. Both are very good options. During the day it probably saves us 50 percent of our time, and during the night it's even more. 

We usually do a mapping of our client's business and present that on a dashboard. We don't generally use the reports for that because the dashboards are more real-time. That way, the client knows in real-time what's happening. That helps align IT operations with business objectives a lot. Monitoring and presenting in that way is the whole point.

In terms of mean time to resolution, when we introduced Centreon into operations that didn't have it, it reduced the time to resolution because we located the source of problems quicker. The amount of time really depends on the stuff involved. There are a lot of links that take many hours. The time that is really reduced is the time for detection of the problem. The total resolution time, which contains the detection time, is reduced because of the detection phase. But the resolution phase is basically the same. The overall time varies a lot. It's hard to say how much it reduces the MTTR. But it can be very significant in cases where detection is difficult.

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VM
Global IT Operations Manager

We have early alerting of problems within our IT infrastructure.

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LF
CEO & CTO at a tech services company

When we started to work with Centreon, there were about 30 people in our company and now there are 90 people, so our company has been growing and growing with Centreon. One thing that I love is that today, as a Centreon partner, we have a dedicated person who is in charge of our relationship with Centreon.

When looking at the product, for me, the best improvement is Centreon MBI. When I started with Centreon, this feature didn't exist and it's very good.

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RB
IT Project Owner

My director receives a report on the infrastructure every month.

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SD
Chief Technology Officer at a comms service provider with 51-200 employees

It has improved our awareness of how well our network is running and of network faults within our infrastructure.

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KK
Monitoring expert

We can proactively see what is going on in the network, so most of the time we notice problems before our customers do. This is the main reason we are using this kind of solution and monitoring, to be sure that we see the problems before the customers.

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it_user810555 - PeerSpot reviewer
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company with 10,001+ employees

The improvement has been the ability to deploy a log monitoring system on already existing infrastructure. When I took ownership of teams where I replaced the previous monitoring solution with Centreon, the capability to stabilize and quickly fix the infrastructure monitoring - since the previous solution was not very good - helped us.

It also gives us a good overview of our system.

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NH
CEO at Gestion TI

It has allowed us to review the status of IT elements and has generated alerts to ensure continuity of service.

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Buyer's Guide
Centreon
March 2024
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.