Centreon Benefits

Tim Huerter
Senior Networking Consultant at S&L
If you have different functionalities, like a mail flow or production hall, that you need to take care of, then you can visualize those into a map, and you will be able to see on the map where your real problem is. E.g., you have a big hall with different access points where need to locate the signal of disconnected access points. Then, you can currently see it on the map. It's not that complex, because you can easily take a look at the map and see it where the location is of the faulty device. It is decentralized, which is better, because you can reduce the load from a single system. Also, you get a better view because it's more independent. Then, for the management, it's nice because they have one central system. With that, they can manage all the other systems, as well. This means they don't have to configure each system by system. They can configure it from one single interface. View full review »
Matan Moser
Project Manager, Cloud Services with 501-1,000 employees
We use Centreon as a base for almost all of our monitoring, and we use it to trigger instances. We work with ServiceNow. We shifted from the open-source, old, unsupported version of Centreon to the new version. We use the built-in plug-in which Centreon has, the monitoring plug-in, the specific component plug-in. We didn't even have to write the check and maintain the check, we were able to use what Centreon had. That's one thing that it improved in our organization. We have used it from the beginning, so I can't really compare it to anything before. But when we first installed the UI, it allowed us to see the big picture, to understand what's critical and what's not critical, and to build more and more checks, more and more output, and more hosts for it. It's scalable. Centreon allowed us to do it without having to look for another solution. We have about 10,000 alerts a month coming from Centreon. For us, especially compared to other systems, it gets us the information for a specific alert: What is alerting on the server, what's working or not working. The number of clicks which we need to do to get that information is significantly lower. If you have an alert on server A, in another solution, you have to search for server A, and then search for what's not good and what's good. In Centreon, it takes one or two clicks, one or two transactions, done by the NOC user, to get that information. When you're talking about doing that 10,000 times a month, that's a significant reduction in the amount of work. It's flexible for infrastructure monitoring. We can write our own checks. It's based on Nagios, and it's fully open-source. We do prefer to use the plug-ins, because then we don't have to maintain them. But we can write anything regarding server level and application help, ourselves. We have the flexibility. View full review »
Marcilio Henrique LAGE MACHADO
President at ITS Solucoes
Centreon makes it easier and quicker to get the information needed to analyze. It uses different colors when there is a problem that passes a threshold. It gives you information and you just have to analyze the machines on the report. It's easier to find the ones we need to comment on to our clients, so they can look more deeply into them. The solution also increases the accuracy of our monitoring because the plugins enable us to monitor things that we wouldn't normally monitor. There are built-in plugins that pick points that we wouldn't usually monitor if we had to create that monitoring by ourselves. When monitoring something, we might not consider one of those points, because it's not a main point. But it is being monitored. And when we troubleshoot, sometimes we use one of those monitoring options that gives us more information. That makes us more accurate. Our accuracy could always increase, of course, but there is no limit on that. With the automated configuration for monitoring items using plugins, we optimize our time. And with integration, if we have something happening, we can automatically open a ticket and send communication through SMS or email. Both are very good options. During the day it probably saves us 50 percent of our time, and during the night it's even more. We usually do a mapping of our client's business and present that on a dashboard. We don't generally use the reports for that because the dashboards are more real-time. That way, the client knows in real-time what's happening. That helps align IT operations with business objectives a lot. Monitoring and presenting in that way is the whole point. In terms of mean time to resolution, when we introduced Centreon into operations that didn't have it, it reduced the time to resolution because we located the source of problems quicker. The amount of time really depends on the stuff involved. There are a lot of links that take many hours. The time that is really reduced is the time for detection of the problem. The total resolution time, which contains the detection time, is reduced because of the detection phase. But the resolution phase is basically the same. The overall time varies a lot. It's hard to say how much it reduces the MTTR. But it can be very significant in cases where detection is difficult. View full review »
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.
Guillain Sanchez
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company with 10,001+ employees
The improvement has been the ability to deploy a log monitoring system on already existing infrastructure. When I took ownership of teams where I replaced the previous monitoring solution with Centreon, the capability to stabilize and quickly fix the infrastructure monitoring - since the previous solution was not very good - helped us. It also gives us a good overview of our system. View full review »
CEO & CTO at a tech services company
When we started to work with Centreon, there were about 30 people in our company and now there are 90 people, so our company has been growing and growing with Centreon. One thing that I love is that today, as a Centreon partner, we have a dedicated person who is in charge of our relationship with Centreon. When looking at the product, for me, the best improvement is Centreon MBI. When I started with Centreon, this feature didn't exist and it's very good. View full review »
Jake Lao
Global Operations Center Lead at a logistics company with 10,001+ employees
Centreon enables us to proactively take action on issues before they even become incidents, which significantly reduces business disruptions resulting from controllable factors. View full review »
Global Operations Center Engineer at a logistics company with 1,001-5,000 employees
We have reduced the number of priority-one and priority-two tickets by about ten percent. View full review »
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,024 professionals have used our research since 2012.