Centreon Overview

Centreon is the #7 ranked solution in our list of top Cloud Monitoring Software. It is most often compared to Zabbix: Centreon vs Zabbix

What is Centreon?
The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.
Centreon Buyer's Guide

Download the Centreon Buyer's Guide including reviews and more. Updated: May 2021

Centreon Customers
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
Centreon Video

Pricing Advice

What users are saying about Centreon pricing:
  • "The pricing starts at around 5000 euro. However, this depends on: Your environment, the size of your host, how many hosts you have, how many remote pollers you have, and if you want to use the Monitoring Business Intelligence or Centreon MAP functionalities."
  • "You purchase a package. You have a support contract (there is also a platinum support contract) and it is per module. That means you have to pay, e.g., for the MBI module or the BAM module. Or, if you want to save a lot of money, you can pay for IMP, which is the complete package."
  • "The pricing works out well for us, given our environment and where we are."
  • "Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
  • "If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
  • "Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
  • "Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."

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Senior Networking Consultant at S&L
Consultant
If a connection is broken or disrupted, the remote server will obtain a view of your environment and server availability

What is our primary use case?

Our primary use case is for our customers and us (S&L). S&L is service provider for our customers. We use Centreon for our own monitoring, but mainly, it is used for our customers. We support our customers to build up monitoring with Centreon, monitor their infrastructure, obtain a view of their environment, and know about problems before they really matter. Because if you have some architecture, then you can react. If you don't react, you will have real problems in the future. To prevent this, you can use Centreon, as one of many examples.

Pros and Cons

  • "It is decentralized, which is better, because you can reduce the load from a single system. Also, you get a better view because it's more independent. Then, for the management, it's nice because they have one central system. With that, they can manage all the other systems, as well. This means they don't have to configure each system by system. They can configure it from one single interface."
  • "We use the remote server functionality on some customer sites, because you can see an independent view and are not dependent on a single connection. If you have branch offices or bigger office outside your headquarters, you can use remote servers because if the connection is broken or disrupted, then remote server will obtain a view of your environment and server availability. This is a good point against using other solutions. Because with other solutions, you don't have this feature. Then, you will be blind if you have this type of a situation."
  • "I would like to see an improvement of the communication with big data systems, because Centreon is a monitoring system. In our point of view, Centreon should be a part of a source for a big data system, not a big data system itself. So, it should be easier to add data from the Centreon system to a big data system. For example, it should be able to teach machine learning."
  • "Centreon supports officially 10,000 services per poller. That is not much for larger customers, because this limit is reached very quickly. We use it with three times the limit without any problems, but Centreon says, "Okay, we are only supporting it with 10,000 services." We are aware that increasing the limit has different impacts because they need to support it. However, for most customers, it would be be very good if they could increase the limit of services."

What other advice do I have?

Centreon is definitely not a perfect or bug-free solution on the market. On the other hand, which solution is that. They have a great support that you can count on, along with continuous improvement, which is very important for any customer when getting help in a support case. The most part, Centreon is open source, free, and available to everyone. So, if you phone back you can submit an issue to the GitHub repository or source it directly for help to other users. If you want to set it up, you can do it easily. If you have some problems, you can also take a look at the publicly available…
CEO at a tech services company with 11-50 employees
MSP
Top 5
Helpful support, offers good visibility using a single pane of glass, and improved our monitoring accuracy

What is our primary use case?

We use Centreon primarily for network monitoring. We monitor our customers' networks, including the internet connection and the switches, for temperature and general hardware status. For some of our larger customers, we use it to monitor servers as well, using the simple network management protocol (SNMP).

Pros and Cons

  • "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
  • "Improvements are needed in the area of cloud monitoring, as that's a newer feature."

What other advice do I have?

On the network side, it's one of the most important tools that we use to see the status of our customers' network infrastructure. With that in mind, if you don't set it up correctly then you don't get any of the benefits. My advice for anybody who is implementing this product is that they need to be ready to think through the architecture properly, then be willing to devote the proper internal resources to the implementation. This is true especially for the dependencies of hosts and services and setting them up correctly because that is absolutely critical in reducing false positives. We look…
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
501,499 professionals have used our research since 2012.
Managing Director, CANADA at eva
Reseller
Top 5
Gives us the flexibility we need through scripting and provides customizable, real-time dashboards

What is our primary use case?

We are a provider of the Centreon solution and a reseller as well. We also use it internally to monitor our offices around the world. We also have a NOC for our customers hosted in Azure and AWS. We provide Centreon EMS as a SaaS solution to monitor the infrastructure (or applications) of our customers. As a reseller/integrator of Centreon, we deploy it on premise for our customers as well.

Pros and Cons

  • "The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
  • "During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."

What other advice do I have?

Because Centreon is from the open source world, you need to have some skills at first to be able to master the solution and to deploy it properly. What we frequently see with our customers is that they purchase an expensive solution but they don't take the time to configure it properly. They might be using the solution at 20 percent of its capacity. The same thing can happen with Centreon. That's why you need skills, at first, to deploy it. But after that, it's pretty easy to maintain on a daily basis.
President at ITS Solucoes
Real User
Top 5
Built-in plugins help automate monitoring and enable us to monitor things we might otherwise not monitor

What is our primary use case?

We use it for monitoring infrastructure and custom applications. We customize the monitoring and dashboards. We have a NOC here, where we monitor our clients' environments 24/7. It is integrated with our ticketing system and SMS and email for communication. We also have a Knowledge Base system integrated with Centreon. We use it on-premises for ourselves and we provide SaaS with it for our customers. We have more than 20 installations of Centreon.

Pros and Cons

  • "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
  • "I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."

What other advice do I have?

We use multiple views on Centreon. We don't use a single view because it's too big. We could have a single view. But in terms of alerts, when we create dashboards that provide the best point of view for the whole infrastructure, we usually segment them to see things in more detail. If we put the whole infrastructure in a single dashboard, it would be too macro, it would not be detailed enough. We have a lot of screens for monitoring so we create a lot of dashboards and put them on the screens. Those dashboards are not super-detailed, but they are also not a single, macro view, so that we can…
CEO at Artesys Orion
Reseller
Top 5
Consolidates other solutions all in one place where you can maintain and monitor them

What is our primary use case?

We are an IT company. We are using Centreon to deliver services to some of our customers. The main use is for IT monitoring of their infrastructures, especially right now in the media and telecom sectors. In the last month, we have also been approaching the public media sector in Italy.

Pros and Cons

  • "You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
  • "Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."

What other advice do I have?

It is a complete solution. Our customers are happy. If you want to improve your active monitoring activity, you should use Centreon. I would rate the solution as a 10 out of 10. Centreon is readily available to integrate tools from other vendors.
MC
Network Project Manager at a tech services company with 11-50 employees
Real User
Top 10
Great basic and extended features with a helpful support staff

What is our primary use case?

We basically use the solution to host monitoring for our customers. We are trying to upsell them to use some of the more advanced features of Centreon, however, unfortunately, we haven't succeeded in doing so yet.

Pros and Cons

  • "We have the business activity monitoring, the map, and the MBI modules and they are all very good."
  • "Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."

What other advice do I have?

We still have a partnership agreement in Asia, however, we are mostly just a customer. Our business relationship with the company is coming to an end and we are downgrading from an Enterprise solution to an IT one. The way the architecture of the solution is set up, the central server is on the public cloud, and for each customer, we have on-premises servers. Overall, I would rate the solution eight out of ten.
IT Analyst at La Corporation D'urgences-Santé
Real User
Top 5
Helps me detect where the problem is quickly

What is our primary use case?

We use it primarily for monitoring our devices. We also use it for discovery. For example, if a server is down, the first step to take is just go to Centreon and have a look. I installed this solution on my company's local server. It is on the LAN network. There is a plugin for Centreon for connecting and providing visibility to the host.

Pros and Cons

  • "Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
  • "Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."

What other advice do I have?

The solution is very good. I would rate it as a nine (out of 10).
Product Manager - IT Project Manager at PROSERVIA
Real User
Stable, open-source workhorse for infrastructure monitoring

What is our primary use case?

We use it for monitoring. We have more than 20 clients and we use Centreon to monitor our clients' infrastructures. We are a service center for infrastructure monitoring.

Pros and Cons

  • "I can't point to one valuable feature. All of Centreon is good."
  • "There is room for improvement in the area of artificial intelligence. The product gives us a lot of information, but it's only information. We want the product to do more auto-remediation."

What other advice do I have?

My advice would be don't do it by yourself. While it's very easy to implement it, and it's free, contact the company and take advantage of their experience to have a perfectly designed solution. In this area of IT, the more precise you are, the better the solution. In monitoring, if you have too many options it's useless. You have to be very precise when you implement the solution. So, go with Centreon. It's more efficient than doing it by yourself. It's not fancy, it's not glamorous, but it's a good workhorse. It's very pragmatic and it's very easy to use. It provides global information about…