Centreon Valuable Features
One good feature is you can see a big picture of your entire infrastructure. If one component is not reachable, this doesn't mean that you have other hosts which are not reachable, and you can see the cause of it. You can see the reason why your servers or program aren't available to the public. Therefore, you can solve the problem and save a lot of time in detecting the problem, so you don't have to search for it. You can see the problem right in the traffic interface.
Another thing that is very powerful in Centreon is the possibility to use third-party modules. You can integrate different modules into it, so you can use the collective data in different ways for different needs. You can also create some events with it for support tickets, which is great stuff. You can automatically create some support tickets to support your IT department for an efficient way to work.
The data visualization features are great because you can get a view of the past. You can see some concurrent data correlations, because you can see your data usage over the past couple of weeks or months, so you can do capacity planning for the future. E.g., for capacity management, if you have to expand your storage, then you have more possibilities to use third-party modules or you could also buy a commercial one, like Centreon MBI, which is an enterprise feature of Centreon. Using the module, you can create reports automatically. Another benefit could be to use Centreon BAM because there you can design business cases and define KPI to get notified in a special way of escalation (first-, second-, third-level support.)
The great thing about Centreon is that it is also based upon Nagios. However, Centroen also provides the EPP, Enterprise Plugin Pack. The plugins are capable of monitoring nearly all data you want. The only necessary thing to get to your goal is it needs the destination that you want to monitor. This means you will have to have an API or some other way to make a call to the destination, so the destination can respond to it. If this is possible, you can nearly monitor all things with Centreon. This is very nice because you can monitor technical stuff and also normal things, like availability of some services, which are being used by your customers, your colleagues, or yourself, so you may get a view of the functionality behind it.
Centreon is not just a monitoring system, because if you take care of it, you will get great documentation and an overview of your topology without spending additional time to create or achieve that goal.View full review »
The reports are definitely good, although, to us, the most important thing is that action is taken. When events and things happen, it's important that they're acted upon and dealt with, and that we're notified. Reporting is one of those things that can be used to show a customer that you're doing your job, but the most important thing for us is using it to do our job.
The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. Being the monitoring environment, it doesn't really do remediation, so it is not our only tool. We have three core applications that we use, and Centreon is one of those very important applications. If you're a carpenter you need a hammer, or if you're a doctor, you need a stethoscope. It's one of those core tools that, if you don't have it, it's hard to do your job.
The most important thing in any kind of monitoring system is that it's set up correctly. If this is the case, where all of the correct relationships and workflow are mapped out such that you will see only the most important details, then the single-pane view is very useful and it can save a massive amount of time.
It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value. The customer is the most happy when there are issues that you uncover and they're quickly addressed.
It has certainly reduced our mean time to resolution. This is because it is set up properly so that we can figure out what the issue is as quickly as possible. Reducing noise is very important and it also helps increase the accuracy of the alerts that we're receiving.
The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.
The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want. It's a bit tricky at first to understand how it works, how the data is organized, but once you go through the learning curve, the tool is really powerful.
Also, because we are able to segregate the data within Centreon, by customer, using the dashboards, we are able to see all our customers in one place, and bring all the relevant information to us directly.
We use almost everything in the product. What is most important are the monitoring, alerting, and the dashboards. If we don't have basic monitoring, we don't have a NOC. It's the basis of the functionality of the system.
The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem. We can use BAM for that as well, but we only have it in one of the installations, one that has the Centreon Business edition; the others are using the free version. The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment.
We use the reports, but not that much, although the reporting is very good. We use it for creating books, monthly reports for our clients. We use the reports for analysis and to say, "These ones require growing," or "This is too big. You can lower the memory and save some money on your cloud." That is a monthly service we provide to our clients.
Centreon is also very versatile. There are a lot of built-in plugins that ease the work. But if we need to connect to some device that doesn't have a plugin ready, we can customize a plugin and create monitoring for the device ourselves. It's quite easy. When there is a plugin, it speeds the implementation of new devices. If there isn't one, it takes a little longer, but we are not unable to monitor the device. We are always able to monitor.View full review »
You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.
Centreon has some additional modules. Through these modules you can have all kinds of reporting and dashboarding, which are fully customizable, not only from the content point of view, but also from the graphical point of view. You can design, implement, and deploy real maps representing your services from a geographical and service point of view. So, executives can view their services, e.g., if there is an impact and which are the services impacted. In this way, you can strictly separate the dashboard for the technical stuff and create a separate dashboard for executives to see business information. These are the specific capabilities of Centreon.
You can do some predictive metrics using the tools of Centreon. Therefore, you can have an alarm of sorts before some events can occur.
Connecting to any system, such as traditional on-prem, cloud, virtualized, or edge devices, is very simple. There are hundreds of plugins ready to be deployed with several key monitoring indicators that take place. This is very powerful because you can simply pick up the connectors made available by the plugin's package.
You can use the API to develop any type of integration. The plugins for users are capable of covering the major vendors and other kinds of software, e.g., the major types of ticketing software that are widely available.View full review »
Network Project Manager at a tech services company with 11-50 employees
I've only really worked with the basic features of Centreon, including the monitoring and simple reporting for dashboards.
I have seen on the demonstration that there are a lot of other features which could be interesting, however, I have not had the chance to really see them or deploy them for our customers.
We have the business activity monitoring, the map, and the MBI modules and they are all very good.View full review »
You have one single view, which is good. As the administrator, the permissions are the same for every account in the Active Directory.
We use the solution’s Anomaly Detection feature. It helps our teams to predict potential issues. I like this option for its graph. The graph is very good for when you want to look at evaluating your system over time. It also automates the alerting process.
It is very easy to manage because the visibility is good.View full review »
I can't point to one valuable feature. All of Centreon is good.