We use it for team meetings. We're still in the process of evaluating the solution, however.
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Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at a financial services firm with 501-1,000 employees
Good voice clarity and easy to use but needs a better user interface
Pros and Cons
- "Organizing a meeting is very simple to do."
- "It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."
What is our primary use case?
What is most valuable?
The solution provides very clear conferencing, even on mobile devices. The voice clarity is excellent.
Organizing a meeting is very simple to do.
The solution provides for comfortable use. New users are able to navigate it pretty easily.
What needs improvement?
The interface of the solution could use improvement. Right now, the gold standard in terms of team conferencing user interfaces seems to be Zoom. Microsoft Teams should see if they could make their interface and usability as simple as that.
It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear.
For how long have I used the solution?
I'm pretty new to Teams. I've only been using it for the past two months or so.
What do I think about the stability of the solution?
The stability of the solution is good. The product is reliable in that sense. I haven't experienced crashes. There aren't bugs or glitches that disrupt the user experience.
What do I think about the scalability of the solution?
It's quite easy to scale the solution if you need to. It's possible to add new people into meetings, for example. We haven't had any issues in that sense.
How are customer service and technical support?
Our IT department is engaging with Microsoft locally. I haven't made contact with technical support personally. As we were offered one free month of service, we're doing some experiments ont he platform.
Which solution did I use previously and why did I switch?
We are now on Chatter. The entire team is using and Chatter. We have 5,000 Chatter licenses. The entire organization is using it. We are also evaluating Microsoft 365 which includes Teams.
Internally we are using Chatter across the company as of now. We will continue to use Chatter as it is part of our CRM and all the customer and customer service related communication will be through Chatter only. We are planning to use Microsoft Teams as a collaborative platform in the future.
Currently, now the entire communication of the company is between Teams and the corporate office is appraising each solution.
I've used Zoom in the past, as well as WebEx. With Teams, the clarity of the meeting is good, including when you are using it on a wireless device. Zoom, however, has the easiest interface. It's the most popular option currently on the market. Everyone is using Zoom.
WebEx I wouldn't recommend. It takes a lot of bandwidth and is more difficult to use.
How was the initial setup?
The initial setup was a bit complex. I couldn't really follow it very well.
What's my experience with pricing, setup cost, and licensing?
Microsoft offers new users one free month of service, so it's easy to try it out if you want to.
What other advice do I have?
Currently, we're just a customer of Microsoft. We aren't consultants or resellers.
To be honest, everyone is using Zoom these days. The familiarity with that system is higher, and the recommendation for that system is higher.
When I set up Microsoft Teams, people were not very accustomed to how to use it. However, users have found that using it on the laptop is pretty good. Overall the system looks good. That said, when you try to use it on mobile, we've found the bandwidth is higher.
Currently, as a new user, I would rate the solution seven out of ten. If the interface was just a bit better, and it was easier to organize a meeting, I would rate it higher. Generally, it just needs to be tweaked to make it more user friendly.
Although we're not fully subscribed to the solution, I would recommend it to others.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.