Chatter Other Advice

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees

Don't choose, just turn it on and hope for the best. Chatter needs love and attention in order to be successful. Look at how your teams are currently collaborating, so as to see how you can meet current challenges with the new tool.

Have a rollout plan with the early adopters or the Chatter cheerleaders.

Consider setting up some groups before Go Live, such as ask the CEO, have company-wide updates, look at the current distribution lists for ideas, etc.

Get leadership buy-in or have some higher management post and encourage for the communications to be moved to Chatter.

Make it fun: Allow subgroups for Friday Funny's or for GIFs to be shared.

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it_user635484 - PeerSpot reviewer
Senior Salesforce Consultant at a tech services company with 10,001+ employees

Try to use as much out-of-the-box features as possible, because for achieving the best performance one should go for 80% of configuration and 20% of customization.

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it_user628065 - PeerSpot reviewer
Senior Salesforce.com Engineer at a tech vendor with 51-200 employees

Do note that this is a collaboration tool, not a chat tool. Go through all the features. It offers more than what you are looking for. For example, file sharing and "mentions".

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Buyer's Guide
Enterprise Social Software
March 2024
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it_user664617 - PeerSpot reviewer
Senior Vice President, Digital Innovations at a non-tech company with 51-200 employees

Talk to more customers of the product.

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it_user628041 - PeerSpot reviewer
Product Expert at a tech services company with 51-200 employees

Think of your change management strategy first.

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it_user195438 - PeerSpot reviewer
Marketing Manager with 201-500 employees

If you plan to use Chatter, then you may want to use Content (document management) as well. Just be aware that price could be a problem in this case.

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Buyer's Guide
Enterprise Social Software
March 2024
Find out what your peers are saying about Salesforce, Microsoft, Slack and others in Enterprise Social Software. Updated: March 2024.
765,234 professionals have used our research since 2012.