Chatter Reviews

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Marcelle Braithwaite
Consultant
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
May 24 2017

What is most valuable?

Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations,... more»

How has it helped my organization?

Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations.... more»

What needs improvement?

Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack,... more»

What's my experience with pricing, setup cost, and licensing?

Chatter is included at no extra cost for all editions. Chatter is also available to non-Salesforce users for additional... more»

Which other solutions did I evaluate?

Previously, a team had used Yammer for collaboration, but it was siloed from the rest of the business and did not... more»

What other advice do I have?

Don't choose, just turn it on and hope for the best. Chatter needs love and attention in order to be successful. Look... more»
SeniorSa2419
Consultant
Senior Salesforce Consultant at a tech services company with 10,001+ employees
Mar 31 2017

What is most valuable?

I am a Salesforce consultant, therefore I don’t use Salesforce as an end user. However, I generally use it to share / chat project-related... more»

How has it helped my organization?

As I am a Salesforce consultant and work in a service-based organization, we implement / customize Salesforce for our clients.

What needs improvement?

One of the features that can be added is to upload video files and to display the thumbnail icon of the video file. If a user wants to share any... more»

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the licensing and licensing depends on what the Salesforce.org client wants, i.e., based on the business requirement and... more»

What other advice do I have?

Try to use as much out-of-the-box features as possible, because for achieving the best performance one should go for 80% of configuration and... more»
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Sagar Pareek
Vendor
Senior Salesforce.com Engineer at a tech vendor with 51-200 employees
Mar 20 2017

What is most valuable?

* Chatter Groups: Helps us create groups for our teams to work on a specific project. Sales teams in our organization... more»

How has it helped my organization?

* Questions and Answers: Helps us to maintain a knowledge base for our sales team. * Topics: Helps us to align records... more»

What needs improvement?

Chatter invites should be possible from the UI on opportunity records. You can then invite important stakeholders to... more»

What's my experience with pricing, setup cost, and licensing?

Make sure you bargain before you purchase the license. Salesforce always has the best deals based on your... more»

Which other solutions did I evaluate?

We bought Chatter with Salesforce CRM. Before this, the sales team was using Excel, so the communication channel was... more»

What other advice do I have?

Do note that this is a collaboration tool, not a chat tool. Go through all the features. It offers more than what you... more»
Jonathan D'elissagaray
Real User
Product Expert at a tech services company with 51-200 employees
Mar 19 2017

What is most valuable?

I use Chatter groups to exchange information with a community.

How has it helped my organization?

It allowed us to promote digital activities into internal communication groups. It helped us to strengthen our digital... more»

What needs improvement?

* The storage of documents was quite limited when we used the tool. I think Salesforce was improving it, working with... more»

What's my experience with pricing, setup cost, and licensing?

Chatter is quite expensive. Be sure you make the mandatory change management after buying this tool. You'll need it to... more»

Which other solutions did I evaluate?

We used emails, but we did not use any enterprise social network before using Chatter.

What other advice do I have?

Think of your change management strategy first.
SeniorVi4dd2
Real User
Senior Vice President, Digital Innovations at a non-tech company with 51-200 employees
May 16 2017

What is most valuable?

The conversation function to engage different groups is the most valuable feature. It breaks down the silos between them.

How has it helped my organization?

It has allowed some groups to easily get answers from each other on crucial topics.

What needs improvement?

* It is not a customizable application * The structure is rigid * It is too expensive on storage * The search function... more»

What's my experience with pricing, setup cost, and licensing?

Understand all the hidden fees. Push them about storage costs.

Which other solutions did I evaluate?

This was our first solution of this type. We would not select them again.

What other advice do I have?

Talk to more customers of the product.

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User Assessments By Topic About Chatter

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Chatter Questions

Chatter Projects By Members

Chatter Consultants

What is Chatter?

Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

Chatter customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.

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