Chatter Reviews

Filter by:Reset all filters
industry
Filter Unavailable
Company Size
Filter Unavailable
Job Level
Filter Unavailable
rating
Filter Unavailable
Consultant
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
May 24 2017

What is most valuable?

Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users. This means that when the users leave or are unavailable, the conversation... more»

How has it helped my organization?

Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples... more»

What needs improvement?

Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions... more»
Consultant
Senior Salesforce Consultant at a tech services company with 10,001+ employees
Mar 31 2017

What is most valuable?

I am a Salesforce consultant, therefore I don’t use Salesforce as an end user. However, I generally use it to share / chat project-related information with fellow developers. Personally, I feel that the feature to Follow a Record is most... more»

How has it helped my organization?

As I am a Salesforce consultant and work in a service-based organization, we implement / customize Salesforce for our clients.

What needs improvement?

One of the features that can be added is to upload video files and to display the thumbnail icon of the video file. If a user wants to share any training video, or wants to share details regarding an issue that happened after performing a set... more»
Find out what your peers are saying about Salesforce, Microsoft, KIT Digital and others in Enterprise Social Software.
287,741 professionals have used our research since 2012.
Vendor
Senior Salesforce.com Engineer at a tech vendor with 51-200 employees
Mar 20 2017

What is most valuable?

* Chatter Groups: Helps us create groups for our teams to work on a specific project. Sales teams in our organization get together to get the deal closed faster. * Publisher Actions/Actions: Using this functionality, we have defined a custom... more»

How has it helped my organization?

* Questions and Answers: Helps us to maintain a knowledge base for our sales team. * Topics: Helps us to align records to a particular theme to which they belong. * Ideas: The sales team can post their ideas and help other departments to get... more»

What needs improvement?

Chatter invites should be possible from the UI on opportunity records. You can then invite important stakeholders to keep an eye on a deal. Currently, this is only available by the API.
Real User
Product Expert at a tech services company with 51-200 employees
Mar 19 2017

What is most valuable?

I use Chatter groups to exchange information with a community.

How has it helped my organization?

It allowed us to promote digital activities into internal communication groups. It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices.

What needs improvement?

* The storage of documents was quite limited when we used the tool. I think Salesforce was improving it, working with some other cloud solution like Microsoft or Google Drive. * The user and mobile experience could be improved to look like a... more»
Real User
Senior Vice President, Digital Innovations at a non-tech company with 51-200 employees
May 16 2017

What do you think of Chatter?

Valuable Features The conversation function to engage different groups is the most valuable feature. It breaks down the silos between them. • Improvements to My Organization It has allowed some groups to easily get answers from each other on crucial topics. • Room for Improvement It is not a customizable application The structure is rigid It is too expensive on storage The search function is not solid • Use of Solution I have used Chatter for two and half years. • Stability Issues We have not had stability issues. • Scalability Issues We have had scalability problems. There are lots of limits on following conversations and uploading documents. • Customer Service and Technical Support Technical support is average. • Previous Solutions This was our...

Articles

User Assessments By Topic About Chatter

Find out what your peers are saying about Salesforce, Microsoft, KIT Digital and others in Enterprise Social Software.
287,741 professionals have used our research since 2012.

Chatter Questions

Chatter Projects By Members

Chatter Consultants

What is Chatter?

Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

Chatter customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.

BUYER'S GUIDE
Not sure which Enterprise Social Software solution is right for you?

Download our free Enterprise Social Software Report and find out what your peers are saying about Salesforce, Microsoft, KIT Digital, and more!

Sign Up with Email